Customer Service Champion

At Vintti, we specialize in providing US businesses with staffing solutions that feel local. By connecting companies with Latin American professionals operating in compatible time zones, we ensure that work schedules align naturally with US business hours. This temporal harmony facilitates immediate response times, efficient project management, and a cohesive team dynamic regardless of physical location.

A Customer Service Champion is a dedicated professional focused on delivering exceptional customer experiences by addressing and resolving inquiries, concerns, and issues in a timely and efficient manner. They are skilled communicators who excel in understanding customer needs, providing accurate information, and finding effective solutions. With a strong emphasis on empathy, patience, and problem-solving, they play a crucial role in maintaining and enhancing customer satisfaction and loyalty. By fostering positive interactions, they contribute to the overall success and reputation of the organization.

- High school diploma or equivalent; Bachelor's degree preferred.
- Proven experience in a customer service role, preferably in a call center or online support environment.
- Strong verbal and written communication skills.
- Proficiency in using CRM software and customer service tools.
- Ability to navigate and use multiple software systems simultaneously.
- Excellent problem-solving and conflict resolution skills.
- Strong organizational and time management abilities.
- Ability to handle high-stress situations calmly and effectively.
- High level of empathy and emotional intelligence.
- Good attention to detail and accuracy.
- Ability to work well both independently and as part of a team.
- Flexibility to adapt to changing priorities and business needs.
- Capable of multitasking and managing simultaneous inquiries.
- Strong knowledge of company products, services, and policies.
- Familiarity with social media platforms and monitoring tools.
- Ability to identify and escalate complex issues.
- Experience in conducting customer satisfaction surveys.
- A proactive approach to reaching out for customer feedback.
- Willingness to participate in ongoing training and development.
- Ability to provide training and mentorship to new team members.
- Availability to work flexible hours, including evenings and weekends during peak periods.
- Strong computer literacy, including proficiency in Microsoft Office Suite.
- Excellent listening skills and attention to customer needs.
- Ability to follow established company procedures.

- Respond to customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues.
- Process orders, returns, and exchanges.
- Document customer interactions in CRM software.
- Provide detailed product information and guidance.
- Assist customers in website navigation and troubleshooting.
- Follow up with customers to ensure issue resolution.
- Collaborate with other departments on complex issues.
- Maintain knowledge of company products, services, and policies.
- Identify and escalate trends in customer issues.
- Conduct customer satisfaction surveys.
- Participate in team meetings and training sessions.
- Proactively reach out to customers for feedback.
- Monitor social media channels for inquiries and mentions.
- Assist in developing and implementing service policies.
- Provide training and support to new team members.
- Handle high-volume periods efficiently.
- Maintain a calm and empathetic demeanor.
- Update and maintain the company knowledge base.
- Contribute to team targets and customer satisfaction goals.

The ideal candidate for the Customer Service Champion role is a highly empathetic and compassionate individual with proven experience in a customer service environment, preferably within a call center or online support context. They possess excellent verbal and written communication skills, along with the ability to navigate multiple software systems, demonstrating a proficiency in CRM software and other customer service tools. Their strong problem-solving and conflict resolution skills are complemented by high emotional intelligence, allowing them to handle high-stress situations calmly and effectively. A customer-focused mindset, paired with a proactive and self-motivated attitude, ensures they consistently strive to exceed customer expectations. With exceptional organizational skills, attention to detail, and the ability to multitask, they manage simultaneous inquiries efficiently. The ideal candidate is adaptable to new situations and displays a positive attitude, making them a reliable and dependable team player. Their capacity to learn quickly, along with strong computer literacy, including proficiency in Microsoft Office Suite, allows them to keep up with ever-changing business needs. They bring a solution-focused approach to their work, contribute to team targets, and maintain a high level of professionalism in all interactions. Furthermore, their willingness to participate in ongoing training and ability to mentor new team members showcases their commitment to continuous improvement.

- Respond to customer inquiries via phone, email, and chat efficiently and accurately.
- Resolve customer complaints and issues with a positive and solutions-focused attitude.
- Process orders, returns, and exchanges in the company’s system.
- Document customer interactions and maintain records in the CRM software.
- Provide detailed product information and guidance to customers.
- Assist customers in navigating the company’s website and troubleshoot online issues.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Collaborate with other departments to resolve complex customer issues.
- Maintain up-to-date knowledge of company products, services, and policies.
- Identify and escalate trends in customer issues to management.
- Conduct customer satisfaction surveys and report feedback to the leadership team.
- Participate in team meetings and training sessions to maintain service standards.
- Proactively reach out to customers for feedback and opportunities for improvement.
- Monitor social media channels for customer inquiries and brand mentions.
- Assist in the development and implementation of customer service policies and procedures.
- Provide training and support to new customer service team members.
- Handle high-volume periods with efficiency and professionalism.
- Maintain a calm and empathetic demeanor in all customer interactions.
- Update and maintain the company's knowledge base with current information.
- Contribute to team targets and goals, ensuring high levels of customer satisfaction.

- Empathetic and compassionate
- Strong problem-solving abilities
- Excellent communication skills
- High attention to detail
- Patience and resilience
- Customer-focused mindset
- Proactive and self-motivated
- Team player
- Positive attitude
- Adaptability to new situations
- Quick learner
- Reliable and dependable
- Tech-savvy
- Strong organizational skills
- Calm under pressure
- Results-driven
- Good at multitasking
- High emotional intelligence
- Consistent professionalism
- Solution-focused

- Competitive salary range: $35,000 - $45,000 annually
- Health benefits: Medical, dental, and vision insurance
- Paid time off: 15 days annual leave plus public holidays
- Retirement benefits: 401(k) plan with company match
- Flexible working hours
- Opportunities for remote work
- Professional development programs and career growth opportunities
- Employee assistance programs
- Tuition reimbursement for continuing education
- Wellness programs and gym membership discounts
- Company-sponsored social events and team-building activities
- Recognition and rewards programs
- Commuter benefits and transportation subsidies
- Discounts on company products and services
- Parental leave and family support benefits
- Inclusive and supportive work environment
- Access to latest customer service tools and technologies
- Mentorship and coaching from experienced professionals
- Regular performance reviews and feedback sessions
- Opportunities to participate in cross-functional projects and initiatives