Customer Service Consultant

Vintti is a dynamic staffing agency bridging the gap between Latin American talent and US-based businesses. We specialize in connecting skilled professionals from Latin America with small and medium-sized businesses, startups, and firms across the United States. Our mission is to provide top-tier staffing solutions that enable US companies to access a diverse pool of talented individuals while offering exciting career opportunities to Latin American professionals. By leveraging our extensive network and deep understanding of both markets, Vintti facilitates mutually beneficial partnerships that drive growth and innovation for our clients and candidates alike.

A Customer Service Consultant is pivotal in providing exceptional support and assistance to clients, ensuring their inquiries, complaints, and feedback are effectively addressed. This role involves interacting with customers through various communication channels, such as phone, email, and chat, to resolve issues and provide information about products and services. Key responsibilities include maintaining customer satisfaction, building and nurturing client relationships, and contributing to the continuous improvement of service processes. A Customer Service Consultant ensures a positive customer experience by demonstrating empathy, professionalism, and problem-solving skills.

- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in a customer service or related role.
- Strong communication skills, both verbal and written.
- Proficiency in using customer service software, databases, and tools.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving and troubleshooting skills.
- Empathetic and patient demeanor.
- Ability to work independently and as part of a team.
- Familiarity with CRM systems and practices.
- Basic understanding of billing and payment processing.
- Comfortable working with numbers and financial information.
- Technical proficiency and ability to provide technical support.
- Excellent organizational skills.
- High level of attention to detail and accuracy.
- Ability to work in a fast-paced environment.
- Willingness to continuously learn and improve.
- Flexibility to work various shifts, including evenings and weekends.
- Strong active listening skills.
- Capability to handle stressful situations calmly and effectively.
- Professional attitude and appearance.

- Respond to customer inquiries via phone, email, or live chat.
- Provide accurate information about products and services.
- Resolve customer issues and complaints efficiently and professionally.
- Update customer accounts with details of interactions and transactions.
- Process orders, returns, and exchanges accurately.
- Follow up with customers to ensure their issues are resolved.
- Escalate complex issues to higher-level support when necessary.
- Document customer feedback and suggestions for product improvements.
- Manage multiple customer interactions simultaneously.
- Assist with billing inquiries and process payments as needed.
- Conduct customer satisfaction surveys.
- Collaborate with other departments to resolve customer issues.
- Provide technical support and troubleshooting for products.
- Identify and report recurring customer issues.
- Participate in training sessions and team meetings.
- Stay informed about product updates and company policies.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Track unresolved issues and follow up with relevant departments.
- Assist in creating knowledge base articles and documentation.
- Balance customer service metrics such as response time and resolution rate.

The ideal candidate for the Customer Service Consultant role is a highly motivated individual with a proven track record in customer service, demonstrating exceptional communication skills both verbally and in writing. They possess a high school diploma or equivalent, and a bachelor's degree is preferred. With proficiency in customer service software, databases, and CRM systems, they are adept at managing multiple tasks simultaneously in a fast-paced environment. They exhibit strong problem-solving and troubleshooting abilities, coupled with an empathetic and patient demeanor. Their technical proficiency enables them to provide excellent technical support, handle billing inquiries, and process financial information accurately. The candidate is organized, detail-oriented, and maintains a positive, professional attitude under pressure. They thrive both independently and as part of a collaborative team, showing flexibility in their schedule to cover various shifts, including evenings and weekends. A commitment to exceptional customer service, coupled with a willingness to take initiative and continuously improve, defines their work ethic. They are open to feedback, possess strong active listening skills, and maintain high integrity and confidentiality in all interactions. This individual is energetic, enthusiastic, and adept at adapting to changing environments and procedures, always striving to go the extra mile to ensure customer satisfaction.

- Respond to customer inquiries via phone, email, or live chat.
- Provide accurate information about products and services.
- Resolve customer issues and complaints efficiently and professionally.
- Update customer accounts with details of interactions and transactions.
- Process orders, returns, and exchanges accurately.
- Follow up with customers to ensure their issues are resolved.
- Escalate complex issues to higher-level support when necessary.
- Document customer feedback and suggestions for product improvements.
- Manage multiple customer interactions simultaneously.
- Assist with billing inquiries and process payments as needed.
- Conduct customer satisfaction surveys.
- Collaborate with other departments to resolve customer issues.
- Provide technical support and troubleshooting for products.
- Identify and report recurring customer issues.
- Participate in training sessions and team meetings.
- Stay informed about product updates and company policies.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Track unresolved issues and follow up with relevant departments.
- Assist in creating knowledge base articles and documentation.
- Balance customer service metrics such as response time and resolution rate.

- Strong interpersonal and communication skills
- High customer empathy and patience
- Excellent problem-solving capabilities
- Attention to detail and accuracy
- Proficiency in handling multiple tasks simultaneously
- Strong technical aptitude and ability to learn new systems quickly
- Independent and self-motivated work ethic
- Collaborative and team-oriented mindset
- Adaptability to changing environments and procedures
- Reliable and consistent performance under pressure
- Commitment to providing outstanding customer service
- Positive and professional demeanor
- Willingness to take initiative and go the extra mile
- Ability to stay organized in a fast-paced setting
- High level of integrity and confidentiality
- Flexibility with work hours, including weekends and evenings
- Strong active listening abilities
- Open to feedback and continuous improvement
- Energetic and enthusiastic attitude

- Competitive salary range based on experience
- Comprehensive health, dental, and vision insurance plans
- Retirement savings plan with company matching contributions
- Paid time off including vacation, sick days, and holidays
- Flexible work schedule including opportunities for remote work
- Professional development and training programs
- Tuition reimbursement for further education
- Employee assistance program for personal and professional support
- Discounts on company products and services
- Performance bonuses and incentive programs
- Opportunities for career advancement and growth within the company
- Wellness programs including gym membership discounts
- Recognition and rewards for outstanding performance
- Collaborative and inclusive work environment
- Employee referral program with bonus incentives
- Technology and equipment provided for remote work
- Regular team-building activities and social events
- Paid parental leave and support for new parents
- Transportation and commuting benefits