Customer Service Representative I

At Vintti, we're redefining the economics of staffing for US businesses. Our agency connects SMBs, startups, and firms with top Latin American talent, offering a dual benefit of high-quality work and cost savings. By tapping into this rich talent pool, our clients can optimize their budgets, increase productivity, and gain a competitive advantage in their respective markets.

A Customer Service Representative I is an entry-level position focused on delivering exceptional support and assistance to customers. Individuals in this role are responsible for responding to inquiries, addressing concerns, and providing information about products or services. They communicate through various channels, including phone, email, and chat, ensuring each interaction is handled with professionalism and empathy. By maintaining a thorough understanding of company offerings and procedures, Customer Service Representatives play a crucial role in enhancing customer satisfaction and loyalty. This position often serves as the first point of contact, requiring strong communication and problem-solving skills.

- High school diploma or equivalent
- Minimum of 1 year of customer service experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficiency in using CRM systems and other relevant software
- Ability to handle high call volumes and multitask
- Strong attention to detail and accuracy
- Empathy and patience in dealing with customer concerns
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Flexibility to work various shifts, including evenings and weekends
- Basic computer and keyboarding skills
- Familiarity with company products and services (or ability to quickly learn)
- Strong interpersonal skills and ability to build rapport with customers
- Ability to handle confidential customer information responsibly
- Positive attitude and a commitment to providing excellent customer service

- Respond to customer inquiries via phone, email, and chat
- Provide detailed product information and support
- Manage order statuses and billing questions
- Process returns, exchanges, and refunds per company policies
- Update customer accounts and records accurately
- Escalate complex issues to higher-level support or management
- Follow up with customers to ensure issue resolution and satisfaction
- Recommend products based on customer needs and preferences
- Conduct outbound calls for customer feedback and surveys
- Stay current with company products, services, and promotions
- Participate in training to enhance product knowledge and service skills
- Adhere to company policies, procedures, and quality standards
- Collaborate with team members to meet departmental goals
- Document customer interactions and transactions in the CRM system
- Identify opportunities to improve customer satisfaction and share insights with management
- Handle customer complaints with empathy and professionalism
- Monitor and manage open cases for timely resolution
- Assist in onboarding and training new customer service representatives

The ideal candidate for the Customer Service Representative I role will possess a high school diploma or equivalent and bring at least one year of customer service experience. They will exhibit exceptional verbal and written communication skills, alongside excellent active listening abilities, ensuring clear and empathetic interaction with customers. Their strong problem-solving mindset, critical thinking skills, and attention to detail enable efficient resolution of customer issues. Proficiency in CRM systems and basic computer skills are essential, as well as the capacity to handle high call volumes and multitask effectively. This candidate will demonstrate resilience in difficult interactions, maintaining a positive and professional attitude throughout. They will be highly organized, able to manage their time adeptly, and flexible enough to adapt to varying shifts, including evenings and weekends. Their empathy and patience, coupled with strong interpersonal skills, will allow them to build rapport and foster strong customer relationships. The ideal candidate will be self-motivated, proactive, and possess a collaborative team spirit, committing fully to customer satisfaction and upholding confidentiality and data privacy standards. Finally, their quick learning ability and retention of product knowledge will ensure they stay current with company offerings and promotions, continually improving their service quality.

- Respond to customer inquiries via phone, email, and chat in a prompt and professional manner
- Assist customers with product information, order statuses, and billing questions
- Process returns, exchanges, and refunds in accordance with company policies
- Update customer accounts and records with accurate information
- Escalate complex or unresolved issues to higher-level support or management as needed
- Follow up with customers to ensure resolution of issues and satisfaction with service
- Provide product recommendations based on customer needs and preferences
- Conduct outbound calls to follow up on customer feedback and surveys
- Maintain up-to-date knowledge of company products, services, and promotions
- Participate in training sessions to improve product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards
- Collaborate with team members to achieve departmental goals and objectives
- Document all customer interactions and transactions in the company’s CRM system
- Identify opportunities for improving customer satisfaction and share insights with management
- Handle customer complaints with empathy and professionalism
- Monitor and manage open cases to ensure timely resolution
- Assist with onboarding and training new customer service representatives when needed

- Exceptional communication skills
- Strong active listening abilities
- High level of empathy and patience
- Resilience in handling difficult customer interactions
- Problem-solving mindset and critical thinking
- Detail-oriented with strong organizational skills
- Ability to multitask and manage time effectively
- Adaptability to changing situations and customer needs
- Positive and professional attitude
- Collaborative team player
- Self-motivated and proactive
- Dependable with strong work ethic
- Ability to learn quickly and retain product knowledge
- Strong interpersonal skills and ability to build rapport
- Customer-focused with a commitment to satisfaction
- Respect for confidentiality and data privacy

- Competitive salary range ($35,000 - $45,000 annually)
- Comprehensive health insurance (medical, dental, vision)
- 401(k) plan with company match
- Paid time off (PTO) including holidays, vacation, and sick leave
- Flexible work schedule options
- Opportunities for career advancement and professional development
- Employee assistance program (EAP)
- Ongoing training and mentorship programs
- Company-sponsored events and social activities
- Wellness programs and gym membership discounts
- Commuter benefits and transportation assistance
- Disability and life insurance coverage
- Employee discounts on company products and services
- Supportive and inclusive company culture
- Access to online learning resources and workshops
- Recognition and reward programs for outstanding performance