Digital Banking Manager

Vintti bridges the staffing gap for US businesses with a unique focus on time zone compatibility. We source top talent from Latin America, offering companies access to professionals who are available during standard US working hours. This alignment eliminates the need for off-hour communications and allows for integrated teamwork, as if all team members were in the same office.

A Digital Banking Manager plays a crucial role in overseeing and optimizing online and mobile banking services, ensuring seamless and secure experiences for customers. This role involves strategic planning, project management, and close collaboration with IT and marketing teams to enhance digital platforms. By leveraging data analytics and customer feedback, the Digital Banking Manager identifies growth opportunities, drives digital transformation, and ensures compliance with industry regulations. The ideal candidate combines technical expertise with strong leadership skills to stay ahead of emerging trends and deliver innovative banking solutions.

- Bachelor’s degree in Finance, Business Administration, Information Technology, or a related field.
- Proven experience in digital banking or a similar role within the financial services industry.
- Strong understanding of digital banking platforms and emerging technologies.
- Excellent project management skills, including the ability to manage timelines, budgets, and resources effectively.
- Experience with performance metrics analysis and user feedback interpretation.
- Familiarity with regulatory standards and compliance requirements in the financial sector.
- Strong risk assessment and management skills.
- Proficiency in troubleshooting technical issues related to digital platforms.
- Ability to develop and execute user engagement strategies.
- Exceptional communication and collaboration skills to work effectively with IT, development teams, and third-party vendors.
- Strong leadership skills with the ability to foster a customer-centric culture.
- Experience in conducting user interface testing and implementing improvements.
- Proficiency in preparing and presenting reports to senior management.
- Strong problem-solving skills and attention to detail.
- Continuous learning mindset with a commitment to staying updated on the latest industry trends and innovations.
- Customer service orientation with the ability to handle inquiries and complaints effectively.
- Knowledge of digital security best practices and principles.
- Ability to provide effective training and support to both internal teams and external users.
- Strong organizational skills and the ability to manage multiple projects simultaneously.

- Oversee digital banking platform operations ensuring a seamless user experience.
- Monitor performance metrics, user feedback, and industry trends.
- Collaborate with IT and development teams to implement new features and troubleshoot issues.
- Manage digital banking projects, including timelines, budgets, and resources.
- Develop and execute strategies to increase user engagement.
- Ensure compliance with regulatory standards and internal policies.
- Conduct regular risk assessments and develop risk mitigation strategies.
- Provide training and support for internal teams and external users.
- Review and update processes and procedures for efficiency and security.
- Manage relationships with third-party vendors and service providers.
- Prepare and present performance reports to senior management.
- Stay updated on the latest digital banking innovations and technologies.
- Address and resolve customer inquiries and complaints.
- Coordinate user interface testing and improvements.
- Foster a customer-centric culture within the digital banking team.

The ideal candidate for the Digital Banking Manager role is a seasoned professional with a Bachelor’s degree in Finance, Business Administration, Information Technology, or a related field and proven experience in digital banking or a similar role within the financial services industry. They possess a comprehensive understanding of digital banking platforms and emerging technologies, combined with exceptional project management skills that allow them to effectively manage timelines, budgets, and resources. They have a strong analytical mindset, with experience in performance metrics analysis and user feedback interpretation, and are well-versed in regulatory standards and compliance requirements in the financial sector. This candidate excels in risk assessment and management, has a keen eye for detail, and demonstrates proficiency in troubleshooting technical issues related to digital platforms. Their ability to develop and execute user engagement strategies sets them apart, as does their expertise in conducting user interface testing and implementing improvements. Exceptional communication and collaboration skills enable them to work effectively with IT, development teams, and third-party vendors. As a leader, they foster a customer-centric culture, demonstrating outstanding problem-solving abilities and a proactive approach to innovation. The ideal candidate is highly organized, capable of managing multiple projects simultaneously, and committed to continuous learning and staying updated on the latest industry trends. Their strong customer service orientation, coupled with skills in training and supporting internal teams and external users, ensures they can handle and resolve customer inquiries and complaints efficiently. Demonstrated professionalism, integrity, and the ability to thrive in a rapidly changing environment, along with effective negotiation and vendor management skills, make this candidate a perfect fit for the role of Digital Banking Manager.

- Oversee the digital banking platforms to ensure seamless operation and user experience.
- Monitor and analyze performance metrics, user feedback, and industry trends to improve digital banking services.
- Collaborate with IT and development teams to implement new features and troubleshoot issues promptly.
- Manage digital banking projects, including timelines, budgets, and resource allocation.
- Develop and execute strategies to increase user engagement and drive adoption of digital banking services.
- Ensure compliance with regulatory standards and internal policies related to digital banking.
- Conduct regular risk assessments and implement strategies to mitigate potential threats.
- Provide support and training for internal teams and external users on digital banking tools and services.
- Review and update digital banking processes and procedures to enhance efficiency and security.
- Communicate with third-party vendors and service providers to manage contracts and service level agreements.
- Prepare and present reports on digital banking performance to senior management.
- Engage in continuous learning and stay updated on the latest digital banking innovations and technologies.
- Address and resolve customer inquiries and complaints related to digital banking services.
- Coordinate user interface testing and improvements to enhance customer satisfaction.
- Foster a customer-centric culture within the digital banking team.

- Strong leadership and team management capabilities
- Excellent problem-solving skills
- High attention to detail and accuracy
- Strong analytical and critical thinking abilities
- Proactive and innovative mindset
- Outstanding communication and interpersonal skills
- High level of technical proficiency and digital literacy
- Ability to stay up-to-date with industry trends and best practices
- Strong customer service orientation
- Exceptional project management skills
- Ability to work effectively in a collaborative, team-oriented environment
- High degree of professionalism and integrity
- Ability to manage multiple priorities and tight deadlines
- Demonstrated ability to foster a customer-centric culture
- Strong decision-making abilities
- Resilience and adaptability in a rapidly changing environment
- Effective negotiation and vendor management skills
- Strong risk management and assessment capabilities
- Commitment to continuous learning and professional development
- Ability to handle and resolve customer inquiries and complaints efficiently

- Competitive salary range, commensurate with experience
- Comprehensive health, dental, and vision insurance plans
- Retirement savings plan with company matching contributions
- Generous paid time off and vacation days
- Flexible work hours and remote work opportunities
- Professional development and continuing education support
- Opportunities for career advancement and leadership roles
- Employee assistance program for mental health and wellness
- Life insurance and disability coverage
- Performance-based bonuses and incentives
- Exclusive access to industry conferences and workshops
- Subsidized gym memberships or wellness programs
- Commuter benefits and transportation assistance
- Employee discount programs and perks
- Collaborative and inclusive work environment
- Regular team-building activities and social events
- Access to cutting-edge technology and tools
- Company-sponsored training sessions and certification programs