Dispute Resolution Specialist

Vintti is a forward-thinking staffing agency at the forefront of global talent solutions. We specialize in connecting US-based SMBs, startups, and firms with highly skilled professionals from Latin America. Our innovative approach breaks down geographical barriers, allowing businesses to tap into a rich pool of diverse talent while offering Latin American professionals access to exciting international career opportunities. Vintti builds bridges across continents, fostering cultural exchange and driving business growth through strategic staffing solutions.

A Dispute Resolution Specialist is responsible for managing and resolving conflicts and disputes within an organization or between external parties. This role involves employing a range of strategies, including mediation, negotiation, and arbitration, to reach amicable solutions that satisfy all parties involved. Specialists in this field possess strong problem-solving skills, excellent communication abilities, and a deep understanding of legal and regulatory frameworks. They ensure that disputes are handled efficiently and effectively, minimizing the impact on business operations and maintaining positive relationships.

- Bachelor's degree in Law, Business Administration, Conflict Resolution, or a related field.
- Minimum of 3-5 years of experience in dispute resolution, conflict management, or a related field.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Proficiency in using dispute resolution software and tools.
- Ability to handle sensitive information with confidentiality and professionalism.
- Experience in conducting investigations and gathering evidence.
- Strong understanding of relevant laws, regulations, and industry standards.
- Demonstrated ability to facilitate mediation sessions effectively.
- Experience preparing detailed reports and case summaries.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a cross-functional team.
- Strong negotiation skills and the ability to reach amicable solutions.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to manage multiple cases simultaneously and meet deadlines.
- Experience coordinating with legal counsel on complex cases.
- Strong interpersonal skills and ability to interact with various stakeholders.
- Commitment to continuous learning and professional development.
- Certification in dispute resolution or mediation (preferred but not required).

- Analyze and assess incoming disputes and claims from clients.
- Conduct investigations by gathering relevant evidence, statements, and documents.
- Communicate with parties involved to clarify issues and gather more information.
- Develop appropriate resolution strategies based on case merits.
- Prepare comprehensive reports and case summaries for internal use.
- Facilitate mediation sessions to help disputing parties reach agreements.
- Present findings and recommendations to senior management.
- Maintain accurate case records and document outcomes.
- Coordinate with legal counsel for escalated or complex cases.
- Ensure compliance with dispute resolution policies and procedures.
- Stay updated on relevant laws, regulations, and industry standards.
- Provide training and guidance to staff on dispute resolution practices.
- Respond to client inquiries related to dispute resolution promptly.
- Collaborate with cross-functional teams to improve processes.
- Use dispute resolution software and tools to manage cases.
- Deliver regular reports on dispute resolution metrics and trends.
- Attend workshops, seminars, and training sessions to improve skills and knowledge.
- Develop and update internal documentation on dispute resolution procedures.
- Protect the confidentiality and security of sensitive information during disputes.

The ideal candidate for the Dispute Resolution Specialist role will possess a Bachelor's degree in Law, Business Administration, Conflict Resolution, or a related field, paired with 3-5 years of relevant experience in dispute resolution or conflict management. They should demonstrate strong analytical and problem-solving capabilities, alongside excellent written and verbal communication skills. Proficiency in using dispute resolution software and tools is essential. The candidate should have proven experience in conducting thorough investigations and gathering pertinent evidence, ensuring all findings are meticulously documented in detailed reports and case summaries. With a firm grasp of relevant laws, regulations, and industry standards, they should confidently facilitate mediation sessions, employing strong negotiation skills to reach amicable solutions. Organized and detail-oriented, the ideal candidate will adeptly manage multiple cases concurrently while maintaining confidentiality and professionalism. They will be adept at working both independently and collaboratively within cross-functional teams, displaying strong interpersonal skills to interact effectively with various stakeholders. Additionally, they should be proactive, adaptable, and committed to their professional development, eager to stay informed through continuous learning. Holding a certification in dispute resolution or mediation is preferred, although not required. Demonstrating resilience, discretion, and the ability to handle challenging situations will set this candidate apart as a key asset to the team.

- Review and analyze incoming disputes and claims from clients.
- Conduct thorough investigations by gathering evidence, statements, and documents related to disputes.
- Communicate with involved parties to clarify issues and obtain additional information.
- Assess the merits of each case and determine the appropriate resolution strategy.
- Prepare detailed reports and case summaries for internal review.
- Facilitate mediation sessions between disputing parties to reach a mutual agreement.
- Present findings and recommendations to senior management or decision-making bodies.
- Maintain accurate and up-to-date records of all dispute cases and their outcomes.
- Coordinate with legal counsel when necessary for complex or escalated cases.
- Monitor compliance with dispute resolution policies and procedures.
- Stay informed about relevant laws, regulations, and industry standards.
- Provide guidance and training to staff on dispute resolution processes and best practices.
- Respond promptly to client inquiries related to dispute resolution.
- Work with cross-functional teams to implement process improvements.
- Utilize dispute resolution software and tools to track and manage case progress.
- Prepare and deliver regular reports on dispute resolution metrics and trends.
- Attend relevant workshops, seminars, and training sessions to enhance skills and knowledge.
- Develop and update internal documentation related to dispute resolution procedures.
- Ensure confidentiality and security of sensitive information during the dispute resolution process.

- Strong analytical thinker
- Excellent problem-solving skills
- Highly detail-oriented
- Strong written and verbal communication skills
- Confident and effective mediator
- Ability to handle sensitive information with discretion
- Organized and able to manage multiple cases simultaneously
- Proactive and able to take initiative
- Strong negotiation skills
- Team player with ability to work cross-functionally
- Adaptable and flexible in approach
- Eager to learn and committed to professional development
- Strong interpersonal skills
- Ability to build rapport with various stakeholders
- Resilient and able to handle challenging situations
- Tech-savvy, especially with dispute resolution software
- Great time management skills
- Understanding and compliance with laws and regulations
- Ability to provide guidance and training effectively

- Competitive salary range
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off (PTO) and holidays
- Flexible work hours and remote work options
- Employee assistance program (EAP)
- Professional development and continuous learning opportunities
- Tuition reimbursement for relevant courses
- Wellness programs and gym membership discounts
- Employee recognition and reward programs
- Company-sponsored retreats and team-building events
- Life and disability insurance
- Paid parental leave
- Commuter benefits
- Inclusive and diverse work environment
- Career advancement opportunities
- Access to industry conferences and seminars
- Mentorship and coaching programs
- Annual performance bonuses
- Access to dispute resolution software and tools