IT Field Technician

Vintti is a staffing agency that leverages the geographical advantage of Latin America to benefit US businesses. We connect companies with professionals who work in time zones closely aligned with or identical to US hours, ensuring seamless communication and collaboration. This synchronicity allows for real-time interaction, enhancing productivity and eliminating the delays often associated with offshore staffing.

An IT Field Technician plays a crucial role in providing on-site technical support and maintenance for computer systems, network infrastructure, and other IT-related equipment. They are responsible for diagnosing, troubleshooting, and resolving hardware and software issues, ensuring seamless operation for end-users. Often working directly with clients and colleagues, these professionals travel to various locations to install, configure, and repair technology, while offering training and guidance on proper equipment use. Their expertise helps maintain efficient IT operations and drives the overall productivity of an organization.

- Associate’s degree in Information Technology, Computer Science, or a related field
- Relevant certifications such as CompTIA A+, Network+, or equivalent
- Minimum of 2 years of experience in IT support or a related role
- Proficiency in diagnosing and resolving hardware and software issues
- Experience with network configuration and troubleshooting
- Knowledge of computer systems, servers, and IT equipment
- Familiarity with various operating systems, including Windows, macOS, and Linux
- Understanding of IT security principles and practices
- Ability to manage and prioritize multiple tasks and projects
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Valid driver’s license and reliable transportation for travel to client sites
- Flexibility to respond to urgent IT support calls outside of regular business hours
- Physical ability to lift and carry IT equipment up to 50 pounds

- Install, configure, and maintain hardware and software systems at client sites
- Diagnose and resolve technical issues both remotely and on-site
- Set up and manage computer networks, including routers, switches, and wireless access points
- Perform routine maintenance on computers, servers, and IT equipment
- Offer technical support and assistance to end-users via phone, email, and in-person
- Plan and schedule service visits in collaboration with IT team members and clients
- Document client interactions, troubleshooting procedures, and solutions in a ticketing system
- Upgrade or replace hardware components such as hard drives, memory, and peripherals
- Conduct network performance testing and implement optimization measures
- Ensure proper execution and secure storage of data backups
- Adhere to IT security best practices and company compliance policies
- Stay informed on current IT technologies, systems, and industry trends
- Create and maintain technical documentation and user manuals
- Manage and track inventory of IT equipment and supplies
- Provide training on new systems and software to clients and employees
- Monitor system performance and identify potential issues proactively
- Collaborate with vendors and third-party service providers as needed
- Respond to urgent IT support calls outside of regular business hours
- Participate in IT projects and deployments, minimizing disruption to client operations
- Maintain a professional and courteous relationship with clients and colleagues

The ideal candidate for the IT Field Technician role is a highly motivated individual with an associate’s degree in Information Technology, Computer Science, or a related field, complemented by relevant certifications such as CompTIA A+ and Network+. With at least two years of hands-on experience in IT support, this candidate excels at diagnosing and resolving both hardware and software issues and possesses adeptness in network configuration and troubleshooting. Demonstrating a deep understanding of various operating systems including Windows, macOS, and Linux, as well as IT security principles, they can efficiently manage and prioritize multiple tasks. Renowned for their strong problem-solving and analytical skills, they combine technical expertise with excellent communication and interpersonal abilities, essential for providing superior customer service. A strong technical aptitude, proactive attitude, and keen attention to detail ensure that they deliver high-quality, accurate results. Adaptable to the rapidly changing tech landscape, they exhibit resilience under pressure and maintain professional demeanor and integrity in challenging situations. This candidate is a reliable and punctual team player who thrives in both independent and collaborative settings, has a valid driver’s license, and is ready to travel to client sites as well as respond to urgent IT support calls as needed.

- Travel to client sites to install, maintain, and repair hardware and software systems
- Diagnose and troubleshoot technical issues, both remotely and on-site
- Set up and configure computer networks, including routers, switches, and wireless access points
- Perform regular maintenance on computers, servers, and other IT equipment
- Provide technical support and guidance to end-users via phone, email, or in-person
- Coordinate with other IT team members and clients to plan and schedule service visits
- Document client interactions, troubleshooting steps, and solutions in a ticketing system
- Replace or upgrade hardware components such as hard drives, memory, and peripherals
- Conduct network performance tests and optimization measures
- Ensure data backups are properly executed and securely stored
- Follow industry best practices and company policies for IT security and compliance
- Stay updated on the latest IT technologies, systems, and trends through continuous learning
- Create and update technical documentation and user manuals
- Manage inventory of IT equipment and supplies
- Assist in training clients or employees on new systems and software
- Monitor system performance and proactively address potential issues
- Collaborate with vendors and third-party service providers as necessary
- Respond to emergency calls for urgent IT support outside of regular business hours
- Participate in IT projects and deployments, ensuring minimal disruption to client operations
- Maintain a professional and courteous relationship with clients and colleagues

- Strong technical aptitude and a passion for IT
- Excellent problem-solving skills and creativity in troubleshooting
- Proactive and self-motivated attitude
- Strong time management and organizational skills
- Adaptability to rapidly changing environments and technologies
- Ability to work under pressure and manage multiple tasks simultaneously
- Detail-oriented with a focus on accuracy and quality
- Strong customer service orientation and relationship-building skills
- Effective communication skills for both technical and non-technical audiences
- Team player with the ability to collaborate with diverse teams
- Willingness to continuously learn and stay current with industry trends
- Capacity to manage and prioritize tasks with minimal supervision
- Professional demeanor and appearance
- Reliability and punctuality
- Patience and resilience in handling challenging situations
- Strong ethical standards and integrity
- Willingness to travel and work flexible hours as needed
- Physical stamina to handle the demands of the job, including lifting and transporting equipment

- Competitive salary range based on experience and qualifications
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Flexible work hours and remote work options
- Opportunities for professional development and certification support
- Company-provided mobile phone and laptop
- Mileage reimbursement or company vehicle for travel to client sites
- Employee assistance program (EAP)
- Wellness programs and gym membership discounts
- Life and disability insurance
- Opportunities for career advancement within the organization
- Training and mentorship programs
- Annual performance bonuses
- Work-life balance support, including flexible scheduling and remote work options
- Access to the latest technology and tools
- Collaborative and supportive team environment
- Company-sponsored events and team-building activities