IT Operations Manager

Vintti is a cutting-edge staffing agency revolutionizing the way US companies build their teams. Leveraging advanced technology and embracing the power of remote work, we connect SMBs, startups, and firms across the United States with top-tier talent from Latin America. Our platform seamlessly integrates professionals into US business ecosystems, regardless of physical borders. Vintti operates on the principle of a borderless future of work, where skills and expertise trump geographical constraints.

An IT Operations Manager is integral to ensuring the seamless operation of an organization's IT infrastructure. This role involves overseeing the day-to-day activities of the IT department, managing system performance, and implementing new solutions to improve efficiency and security. Responsibilities include maintaining hardware, software, and network systems, coordinating with other IT professionals and departments, and ensuring that IT services meet the needs of the business. The IT Operations Manager also plays a crucial role in disaster recovery planning and execution, safeguarding data integrity, and optimizing IT operations to align with strategic goals.

- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Proven experience as an IT Operations Manager or similar role.
- Strong knowledge of IT systems, networks, and related technologies.
- Experience with managing and supporting IT infrastructure projects.
- Proficiency in network administration and management.
- Familiarity with system administration tools such as Active Directory, DNS, and DHCP.
- Hands-on experience with IT helpdesk support and ticketing systems.
- Solid understanding of data backup, disaster recovery procedures, and business continuity planning.
- Knowledge of IT security practices and regulatory compliance standards.
- Proficiency in troubleshooting hardware and software issues.
- Ability to manage and maintain software and hardware inventory.
- Strong project management skills and the ability to coordinate complex projects.
- Excellent leadership and staff management skills.
- Ability to develop and implement IT policies and best practices.
- Effective collaboration and communication skills.
- Skilled in budget preparation and financial management for IT needs.
- Experience negotiating and managing vendor contracts and relationships.
- Capability to conduct system audits and implement necessary changes.
- Ability to stay updated with technological advancements and recommend improvements.
- Strong analytical and problem-solving skills.
- Ability to provide technical support and guidance to end users.
- Commitment to aligning IT strategy with organizational goals.

- Oversee the daily operations and ensure the efficiency, security, and functionality of IT systems and networks.
- Monitor and manage network servers and technology tools to guarantee continuous availability.
- Coordinate and execute IT infrastructure projects, including installations, upgrades, and migrations.
- Manage and support the IT helpdesk, ensuring prompt resolution of user issues.
- Collaborate with various departments to understand their technology needs and provide appropriate solutions.
- Develop, implement, and enforce IT policies and best practices to maintain security compliance.
- Supervise IT staff, including recruitment, training, and performance evaluations.
- Administer and maintain system directories such as Active Directory, DNS, and DHCP.
- Conduct regular data backups and oversee disaster recovery operations.
- Track and manage the inventory of software and hardware assets.
- Conduct system audits and analyze results to identify areas for improvement.
- Stay informed about emerging technologies and recommend upgrades or changes.
- Prepare and manage IT budgets for software, hardware, and other technology needs.
- Negotiate and manage contracts with suppliers and vendors for IT services and equipment.
- Report on the performance of IT systems and suggest enhancements where necessary.
- Ensure compliance with established IT policies and procedures.
- Plan and coordinate system upgrades, patches, and routine maintenance.
- Implement and monitor network security measures to protect IT infrastructure.
- Troubleshoot and resolve hardware and software issues in a timely fashion.
- Provide technical support and guidance to end users as necessary.
- Align IT infrastructure and strategy with the business's current and future goals.

The ideal candidate for the IT Operations Manager role is a seasoned professional with a Bachelor’s degree in Information Technology, Computer Science, or a related field, complemented by proven experience in managing IT operations and infrastructure projects. This individual possesses an in-depth understanding of IT systems, networks, and security practices, with hands-on expertise in tools like Active Directory, DNS, and DHCP. They excel in troubleshooting, disaster recovery, and business continuity planning, demonstrating meticulous attention to maintaining system efficiency, security, and compliance. Their leadership capabilities are marked by a successful track record of hiring, training, and performance evaluation of IT staff, and they possess excellent project management skills to coordinate complex projects effectively. Strategically aligned with business goals, they bring strong problem-solving abilities, exceptional communication, and collaboration skills, and a proficiency in negotiating and managing vendor contracts. This candidate is adaptable, detail-oriented, proactive, and thrives in fast-paced environments, maintaining high integrity and a customer-focused mindset. Their commitment to continuous professional development, innovative thinking, and delivering operational excellence underpins their ability to steer IT operations toward achieving infrastructural harmony with organizational objectives.

- Oversee daily operations of the IT department to ensure functionality, security, and efficiency of systems and networks.
- Monitor and manage network servers and technology tools to ensure continuous availability.
- Coordinate IT infrastructure projects, including installations and upgrades.
- Manage and support the IT helpdesk to promptly resolve user issues.
- Collaborate with other departments to understand their technology needs and provide solutions.
- Develop and implement IT policies and best practices to maintain compliance with security standards.
- Supervise IT staff, including hiring, training, and performance evaluation.
- Administer and maintain systems such as Active Directory, DNS, and DHCP.
- Perform regular data backups and disaster recovery operations.
- Track and manage software and hardware inventory.
- Conduct system audits and assess their outcomes.
- Stay updated on emerging technologies and make recommendations for improvements.
- Prepare and manage budgets for software and hardware needs.
- Negotiate and manage contracts with vendors for IT services and equipment.
- Report on the performance of IT systems and suggest enhancements.
- Ensure compliance with IT policies and procedures.
- Plan and coordinate system upgrades, patches, and maintenance.
- Implement and monitor network security measures.
- Troubleshoot hardware and software issues in a timely manner.
- Provide technical support and guidance to end users.
- Align IT infrastructure with current and future business requirements and goals.

- Strategic thinker with a vision for IT alignment with business goals
- Excellent leadership and team management capabilities
- Strong problem-solving and analytical skills
- Effective communication and collaboration skills
- Ability to make informed, data-driven decisions
- Detail-oriented with a high level of accuracy
- Adaptable to new technologies and industry developments
- Strong organizational skills and ability to prioritize tasks
- Proactive and self-motivated work approach
- Customer-focused mindset for IT service delivery
- Strong project management skills with a focus on deadlines
- High integrity and commitment to security and compliance
- Ability to perform well under pressure and in fast-paced environments
- Demonstrated ability to manage multiple projects and tasks concurrently
- Strong negotiation and vendor management skills
- Creative thinker with the ability to innovate and implement new solutions
- Proven ability to train and develop IT staff
- Strong commitment to continuous learning and professional development
- Results-driven with a focus on achieving operational excellence

- Competitive salary range depending on experience and qualifications
- Comprehensive health insurance (medical, dental, and vision)
- Retirement savings plan with company matching
- Paid time off including vacation days, holidays, and sick leave
- Flexible working hours and remote work opportunities
- Professional development and continuous learning opportunities
- Tuition reimbursement for approved courses and certifications
- Employee wellness programs, including gym membership discounts
- Life and disability insurance coverage
- Performance-based bonuses and incentives
- Company-sponsored social events and team-building activities
- Career advancement and internal promotion opportunities
- Access to the latest technology and tools for work
- Childcare assistance or onsite childcare facilities
- Employee assistance program (EAP) for personal and professional support