Network Support Engineer

Vintti is a staffing agency that leverages the geographical advantage of Latin America to benefit US businesses. We connect companies with professionals who work in time zones closely aligned with or identical to US hours, ensuring seamless communication and collaboration. This synchronicity allows for real-time interaction, enhancing productivity and eliminating the delays often associated with offshore staffing.

A Network Support Engineer plays a critical role in maintaining and optimizing an organization's network infrastructure. They are responsible for troubleshooting and resolving network issues, ensuring seamless connectivity, and managing network security to protect sensitive data. These professionals monitor network performance, implement upgrades, and provide technical support to end-users. They work closely with other IT team members to design and execute robust network solutions, ensuring that the organization’s communication and data needs are met efficiently and securely. Their expertise ensures reliable network operations and supports the company’s overall technological framework.

- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proven experience in a network support or network administration role
- Strong understanding of network infrastructure and network hardware
- Proficiency in configuring, managing, and troubleshooting network devices such as routers, switches, firewalls, and VPNs
- In-depth knowledge of network protocols and services (e.g., TCP/IP, DNS, DHCP, SNMP, etc.)
- Experience with network security measures and practices
- Familiarity with network monitoring and diagnostic tools
- Ability to diagnose and resolve complex network issues
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work independently and in a team environment
- Strong attention to detail and meticulous documentation skills
- Relevant certifications such as CCNA, CCNP, CompTIA Network+, or equivalent
- Experience with wireless networking and remote access technologies
- Proficiency in scripting or automation tools is a plus
- Availability for on-call support and ability to work flexible hours when needed

- Monitor and assess network performance regularly
- Diagnose and resolve hardware, software, and network-related problems
- Configure and manage networking devices including routers, switches, firewalls, and VPNs
- Execute routine maintenance and network upgrades
- Document network configurations, changes, and troubleshooting procedures
- Quickly respond to and repair network outages
- Collaborate with IT teams for complex issue resolution
- Provide technical support for network issues through various communication channels
- Implement and manage network security protocols
- Conduct and analyze network performance tests
- Manage user accounts, permissions, and access controls
- Assist end users with network connectivity and access problems
- Escalate unsolved issues to relevant internal or external teams
- Stay updated on latest network technologies and industry best practices
- Participate in planning and executing network-related projects

The ideal candidate for the Network Support Engineer role will have a robust technical background, spearheaded by a Bachelor's degree in Computer Science, Information Technology, or a related field, and substantial hands-on experience in network support or administration. With expertise in configuring, managing, and troubleshooting an array of network devices such as routers, switches, firewalls, and VPNs, this candidate possesses a thorough understanding of network infrastructure and hardware. Their proficiency in network protocols and services (e.g., TCP/IP, DNS, DHCP, SNMP) and familiarity with network monitoring and diagnostic tools bolster their capability to diagnose and resolve complex network issues efficiently. Demonstrating strong analytical and problem-solving skills, they excel in both independent and team environments, clearly articulating technical issues through excellent written and verbal communication. Certifications like CCNA, CCNP, or CompTIA Network+ further validate their expertise. A keen attention to detail, coupled with meticulous documentation skills, ensures all network configurations and changes are well recorded. The ideal candidate remains updated on the latest network technologies and best practices, showcases adaptability, and invites new challenges with a proactive and self-motivated attitude. Their customer-focused approach, ability to work in high-pressure scenarios, and willingness to provide on-call support exemplify their dedication and reliability. Affinity for scripting or automation tools is a bonus, highlighting their drive for efficiency and innovation in network management.

- Monitor network performance to ensure seamless operation
- Diagnose and troubleshoot hardware, software, and other network issues
- Configure and maintain network devices such as routers, switches, firewalls, and VPNs
- Perform network upgrades and routine maintenance
- Document network configurations, changes, and troubleshooting steps
- Respond to network outages and perform necessary repairs in a timely manner
- Collaborate with other IT staff to diagnose and resolve complex network issues
- Provide technical support via phone, email, or in-person for network-related problems
- Implement network security measures to protect data, software, and hardware
- Conduct regular network performance tests and analysis
- Manage user accounts, permissions, and passwords
- Support end users with network access issues
- Escalate unresolved issues to appropriate internal or external teams when necessary
- Keep up-to-date with the latest network technologies and best practices
- Participate in the planning and implementation of network-related projects

- Strong problem-solving abilities
- Excellent analytical skills
- High attention to detail
- Proactive and self-motivated
- Strong communication skills
- Ability to work in a fast-paced environment
- Team-oriented mindset
- Customer-focused approach
- Adaptability and willingness to learn new technologies
- Strong organizational skills
- Ability to multitask effectively
- Resilient and able to handle stressful situations
- Dependable and reliable
- Strong critical thinking skills
- High level of technical aptitude

- Competitive salary range
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Flexible working hours
- Opportunities for remote work
- Professional development and certification reimbursement
- Employee wellness programs
- Collaborative and inclusive work environment
- Career growth and advancement opportunities
- Employee assistance programs
- On-site fitness facilities or gym membership discounts
- Tuition reimbursement programs
- Life and disability insurance
- Casual dress code
- Discounts on company products and services
- Team-building and social events
- Transportation or commuting benefits