Order Processing Specialist

Vintti is a cutting-edge staffing agency revolutionizing the way US companies build their teams. Leveraging advanced technology and embracing the power of remote work, we connect SMBs, startups, and firms across the United States with top-tier talent from Latin America. Our platform seamlessly integrates professionals into US business ecosystems, regardless of physical borders. Vintti operates on the principle of a borderless future of work, where skills and expertise trump geographical constraints.

An Order Processing Specialist plays a crucial role within an organization by ensuring the seamless and efficient processing of customer orders. This role involves the accurate entry, verification, and tracking of orders from initiation through to delivery. The Order Processing Specialist coordinates with various departments, such as sales, logistics, and customer service, to manage inventory levels and address any issues that arise. Attention to detail, strong organizational skills, and effective communication are essential to maintaining high levels of customer satisfaction and operational efficiency.

- High school diploma or equivalent; associate degree or higher preferred
- Proven experience in order processing, customer service, or related roles
- Proficiency with order management systems and related software
- Strong attention to detail and accuracy in data entry
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to handle multiple tasks and prioritize effectively
- Basic knowledge of inventory management and warehouse operations
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Problem-solving skills to resolve order discrepancies and customer complaints
- Ability to work both independently and as part of a team
- Familiarity with ERP systems is a plus
- Experience in generating and analyzing reports
- Knowledge of general accounting principles is a plus
- Customer-focused mindset and commitment to providing exceptional service
- Ability to work under pressure and meet deadlines
- Understanding of relevant policies, procedures, and regulatory requirements
- Flexibility to adapt to changing business needs and processes

- Review and validate customer orders for accuracy and completeness
- Input order details into the company's order management system
- Verify product availability and coordinate with inventory management
- Communicate with customers to confirm order details and shipping information
- Generate invoices and shipping documents
- Coordinate with the warehouse team for timely picking, packing, and shipping of orders
- Track and monitor shipment statuses to ensure on-time delivery
- Resolve issues related to order discrepancies, delays, or cancellations
- Update and maintain customer records and order databases
- Provide exceptional customer service by addressing inquiries and resolving complaints
- Collaborate with the sales team to clarify order specifications and special requests
- Process returns and exchanges in accordance with company policies
- Prepare and distribute daily, weekly, and monthly order processing reports
- Identify and implement process improvements to enhance order processing efficiency
- Ensure compliance with relevant policies, procedures, and regulatory requirements

The ideal candidate for the Order Processing Specialist role is a meticulous and detail-oriented professional with a proven track record in order processing, customer service, or related areas. They possess an associate degree or higher, demonstrating proficiency in order management systems and related software. Their exceptional organizational and time-management skills allow them to handle multiple tasks and prioritize effectively, ensuring accuracy and efficiency in a fast-paced environment. With excellent communication and interpersonal abilities, they seamlessly collaborate with customers, the sales team, and the warehouse staff to confirm order details and resolve any discrepancies or delays promptly. This proactive problem-solver has a customer-focused mindset, committed to delivering exceptional service and maintaining accurate customer records. They are proficient in the Microsoft Office Suite, especially Excel, Word, and Outlook, and have a solid understanding of inventory management, warehouse operations, and general accounting principles. Adaptable and quick to learn new systems and processes, the ideal candidate approaches challenges with a positive attitude, resilience under pressure, and a strong work ethic, ensuring compliance with all relevant policies, procedures, and regulatory requirements. Their reliability, integrity, and ability to work both independently and as part of a team make them the perfect fit for enhancing order processing efficiency and contributing to the overall success of the organization.

- Receive and review customer orders for accuracy and completeness
- Enter order details into the company's order management system
- Verify product availability and coordinate with inventory management
- Communicate with customers to confirm order details and shipping information
- Generate invoices and shipping documents
- Coordinate with the warehouse team to ensure timely picking, packing, and shipping of orders
- Track and monitor shipment statuses to ensure on-time delivery
- Resolve issues related to order discrepancies, delays, or cancellations
- Update and maintain customer records and order databases
- Provide exceptional customer service by addressing inquiries and resolving complaints
- Collaborate with the sales team to clarify order specifications and special requests
- Process returns and exchanges in accordance with company policies
- Prepare and distribute daily, weekly, and monthly order processing reports
- Identify and implement process improvements to enhance order processing efficiency
- Ensure compliance with all relevant policies, procedures, and regulatory requirements

- Attention to detail and high level of accuracy
- Strong organizational and time-management skills
- Excellent communication and interpersonal abilities
- Proactive problem-solver with a can-do attitude
- Proficiency with order management systems and software
- Ability to handle multiple tasks and prioritize effectively
- Customer-focused mindset with a commitment to exceptional service
- Strong work ethic and reliability
- Ability to work both independently and collaboratively with a team
- Flexibility and adaptability to changing business needs and processes
- Honest and dependable with strong integrity
- Quick learner with the ability to grasp new systems and processes
- Positive attitude and resilience under pressure
- Analytical thinker with the ability to generate and interpret reports
- Familiarity with general accounting principles
- Strong proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook
- Keen understanding of inventory management and warehouse operations
- Experience with ERP systems is an advantage

- Competitive salary range
- Comprehensive health benefits package including medical, dental, and vision
- Retirement savings plan with company match
- Paid time off (vacation, sick leave, and holidays)
- Flexible work schedule
- Remote work opportunities
- Professional development and training programs
- Opportunities for career advancement within the company
- Employee wellness programs
- Discounted or free company products
- Tuition reimbursement for job-related courses
- Collaborative and supportive work environment
- Performance bonuses and incentives
- Employee assistance program
- Company-sponsored social events and activities
- Health and wellness incentives
- Travel reimbursement for job-related activities