Sales Support Specialist

Vintti is a staffing agency that acts as an economic enabler. By connecting US-based SMBs, startups, and firms with top-tier Latin American talent, we drive growth on both sides of the equation. For US businesses, we offer access to a pool of highly skilled professionals at competitive rates, allowing for increased efficiency and scalability. For Latin American workers, we provide opportunities to engage with the US market, fostering professional development and economic advancement. Vintti stands at the intersection of global talent and American enterprise, facilitating partnerships that stimulate economic prosperity across borders.

A Sales Support Specialist plays a crucial role in enhancing the efficiency and effectiveness of a sales team. They are responsible for administrative tasks such as processing orders, managing customer accounts, and assisting with sales documentation. These specialists serve as a bridge between the sales team and clients, providing exceptional customer service and ensuring seamless communication. By managing logistical details and troubleshooting issues, they enable sales representatives to focus on closing deals and generating revenue, ultimately contributing to the overall success of the company.

- Bachelor’s degree in Business Administration, Marketing, or a related field
- Proven experience in sales support or a similar role
- Proficiency in CRM software and Microsoft Office Suite
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in data entry and reporting
- Ability to work collaboratively in a team environment
- Customer-focused with strong problem-solving skills
- Ability to handle high-pressure situations and meet deadlines
- Knowledge of sales and marketing principles
- Analytical skills to interpret sales data and market trends
- Familiarity with inventory management practices
- Ability to train and support new team members
- Experience in preparing quotes, invoices, and sales proposals
- Strong administrative skills, including event coordination and scheduling
- Enthusiastic attitude towards learning new tools and technologies
- Capacity to travel occasionally for trade shows and events

- Respond to customer inquiries regarding product availability, order status, and general sales support.
- Process and track customer orders accurately in the CRM system.
- Generate and distribute sales reports, highlighting key metrics and trends.
- Maintain and update customer records, sales pipeline data, and product inventory in the CRM.
- Assist in the preparation of presentations, proposals, and sales materials for the sales team.
- Coordinate and schedule meetings, appointments, and travel arrangements for sales representatives.
- Provide administrative support for trade shows, conferences, and webinars.
- Handle and resolve customer complaints, escalating as necessary.
- Prepare quotes and invoices, ensuring accurate pricing and discounts.
- Follow up with customers to ensure satisfaction and promote repeat business.
- Monitor competitor activity and market conditions to identify new sales opportunities.
- Collaborate with the marketing team on promotional materials.
- Train and support new sales team members on company procedures and systems.
- Perform inventory checks and manage stock levels with the warehouse team.
- Assist in developing and implementing sales strategies and initiatives.
- Conduct research to identify potential leads and update lead generation databases.
- Facilitate communication between sales, marketing, product development, and customer service teams.
- Coordinate the return and exchange process for defective or unwanted products.
- Track and report on the progress of promotional campaigns and discounts.
- Provide feedback and suggestions to improve sales processes and customer satisfaction.

The ideal candidate for the Sales Support Specialist role will possess a Bachelor’s degree in Business Administration, Marketing, or a related field, coupled with proven experience in sales support or a similar capacity. They will demonstrate proficiency in CRM software and the Microsoft Office Suite, excelling in both verbal and written communication. Highly organized and detail-oriented, the candidate will showcase the ability to multitask efficiently while maintaining accuracy in data entry and reporting. They will be adept at working collaboratively within a team environment as well as independently, with a customer-focused mindset and strong problem-solving skills. The ideal candidate will exhibit an analytical ability to interpret sales data and market trends and a strategic approach to contributing to sales initiatives. They will possess strong administrative skills, including event coordination and scheduling, and be capable of handling high-pressure situations and meeting deadlines. Technologically proficient, with a willingness to learn new tools and technologies, the candidate will also be reliable in managing confidential information with discretion. Empathetic and positive, they will be excellent listeners with a proactive attitude towards customer satisfaction and continuous improvement. Their self-motivation and initiative will be key in managing multiple priorities efficiently while fostering strong interpersonal relationships within the team and with external stakeholders.

- Respond to customer inquiries via phone, email, or chat regarding product availability, order status, and general sales support.
- Process and track customer orders, ensuring accurate entry into the CRM system.
- Generate and distribute sales reports to the sales team and management, highlighting key metrics and trends.
- Maintain and update customer records, sales pipeline data, and product inventory in the CRM.
- Assist the sales team with the preparation of presentations, proposals, and sales materials.
- Coordinate and schedule meetings, appointments, and travel arrangements for sales representatives.
- Provide administrative support for sales events, such as trade shows, conferences, and webinars.
- Handle and resolve complaints, escalating issues to higher management as needed.
- Prepare quotes and invoices, ensuring all pricing and discounts are accurately applied.
- Follow up with customers to ensure satisfaction and to encourage repeat business.
- Monitor competitor activity and market conditions to identify potential new sales opportunities.
- Collaborate with the marketing team to create and disseminate promotional materials.
- Train and support new sales team members on company processes and systems.
- Perform inventory checks and liaise with the warehouse team to manage stock levels.
- Assist in the development and implementation of sales strategies and initiatives.
- Conduct research to identify potential leads and update lead generation databases.
- Facilitate communication between sales, marketing, product development, and customer service teams.
- Coordinate the return and exchange process for defective or unwanted products.
- Track and report on the progress of promotional campaigns and discounts.
- Provide feedback and suggestions for improving sales processes and customer satisfaction.

- Strong communicator with excellent verbal and written skills
- Highly organized and detail-oriented
- Technologically proficient, quick learner of new software and tools
- Flexible and adaptable in a fast-paced environment
- Collaborative team player with ability to work independently
- Customer-centric with a proactive problem-solving mindset
- Empathetic listener with a positive attitude
- Analytical thinker with ability to interpret and act on data
- Efficient multitasker capable of managing multiple priorities
- Self-motivated with a high degree of initiative
- Reliable and able to handle confidential information with discretion
- Meticulous in data entry and documentation
- Strategic thinker with ability to contribute to sales initiatives
- Skilled in managing time and deadlines effectively
- Enthusiastic about continuous improvement and professional growth
- Strong interpersonal skills for building and maintaining relationships

- Competitive salary range: $50,000 - $65,000 annually
- Comprehensive healthcare benefits including medical, dental, and vision insurance
- 401(k) plan with company matching contributions
- Paid time off (PTO) including vacation, sick leave, and holidays
- Flexible working hours and remote work options
- Career development and advancement opportunities
- Company-sponsored professional training and certifications
- Employee assistance program (EAP) for personal and work-related issues
- Health and wellness programs, including gym membership discounts
- Life and disability insurance coverage
- Opportunities for performance bonuses and incentives
- Friendly and collaborative work environment
- On-site childcare facilities or childcare assistance
- Tuition reimbursement for further education and skill development
- Regular team-building activities and company events
- Employee referral bonus program
- Travel reimbursement for business-related trips
- Access to company discounts on products and services