Senior Operations Coordinator

Vintti is revolutionizing remote staffing by prioritizing time zone alignment. We connect US-based SMBs, startups, and firms with Latin American professionals who work synchronously with US schedules. This approach ensures that businesses can maintain their usual workflows, conduct real-time meetings, and collaborate effectively without the typical challenges of working across disparate time zones.

A Senior Operations Coordinator is a pivotal role responsible for overseeing and streamlining an organization's operational processes. This role focuses on optimizing efficiency and ensuring seamless day-to-day operations. Duties include coordinating various departments to enhance workflow, managing logistics, and implementing strategic initiatives to boost productivity. The Senior Operations Coordinator also plays a critical part in quality control, compliance, and continuous improvement, contributing significantly to the overall performance and success of the business. Strong leadership, problem-solving abilities, and effective communication skills are essential for excelling in this role.

- Bachelor's degree in business administration, operations management, or a related field
- Minimum of 5 years of experience in operations management or a similar role
- Proven experience in overseeing complex operational projects
- Strong organizational and multitasking abilities
- Proficient in Microsoft Office Suite and project management software
- Excellent communication and interpersonal skills
- Ability to analyze data and generate actionable insights
- Experience in budget management and financial reporting
- Familiarity with industry regulations and compliance standards
- Demonstrated ability to negotiate and manage vendor contracts
- Experience in mentoring and managing junior staff
- Strong problem-solving skills and the ability to resolve conflicts efficiently
- Knowledge of safety protocols and best practices
- Proven ability to develop and implement operational policies and procedures
- Technologically adept with experience coordinating with IT teams
- Excellent time management skills and the ability to prioritize tasks
- Demonstrated ability to improve customer service operations
- Experience in training and onboarding new employees
- Ability to track and interpret key performance indicators (KPIs)
- Strong documentation and report preparation skills
- Ability to work effectively in a fast-paced and dynamic environment
- Strong leadership abilities with a strategic mindset
- High level of integrity and professionalism

- Oversee daily operational activities and ensure seamless execution of projects and tasks
- Coordinate schedules, meetings, and travel arrangements for senior management and team members
- Monitor operational budgets and financial reports for compliance with company policies
- Analyze data and generate reports to identify trends and recommend improvements
- Manage vendor relationships and negotiate contracts for favorable terms
- Ensure compliance with industry regulations and company policies
- Liaise with departments to streamline communication and collaboration
- Supervise and mentor junior staff, providing guidance and support
- Implement and uphold safety protocols in all operations
- Oversee inventory management, tracking and ordering supplies as needed
- Resolve operational issues or conflicts promptly and efficiently
- Develop and implement operational policies and procedures
- Coordinate with IT to meet operational technology needs and resolve issues
- Manage internal and external communications to inform stakeholders
- Schedule and conduct regular team meetings for progress reviews
- Assess and improve customer service operations for client satisfaction
- Oversee and participate in training and onboarding of new employees
- Track KPIs and use findings to suggest strategic improvements
- Prepare comprehensive documentation and reports for senior management
- Ensure operational activities align with business objectives

The ideal candidate for the Senior Operations Coordinator position will be a highly organized and detail-oriented professional with a Bachelor's degree in business administration, operations management, or a related field, and at least 5 years of substantial experience in overseeing complex operational projects. They will possess strong leadership and mentoring abilities, demonstrated by their experience in supervising and guiding junior staff. The candidate will excel in problem-solving and conflict resolution, with a proven ability to resolve issues promptly and efficiently. Their strong communication and interpersonal skills will enable them to liaise effectively with various departments and stakeholders, ensuring seamless collaboration and efficient operations. Technologically savvy and proficient in Microsoft Office Suite and project management software, they will be able to coordinate with IT to address operational technology needs and issues. The ideal candidate will also have a solid track record in managing budgets, generating actionable insights from data, and developing and implementing policies and procedures. They will be adept at negotiating vendor contracts and ensuring compliance with industry regulations and company policies. With a customer-focused mindset, they will continuously improve customer service operations to enhance client satisfaction. A strategic thinker with a long-term vision, they will use their strong financial acumen and budget management skills to align all operational activities with both short-term and long-term business objectives. Additionally, they will be proactive, adaptable, and flexible, thriving in a fast-paced environment while maintaining a high level of integrity and professionalism. Their ability to build and maintain strong relationships with vendors and stakeholders, combined with a commitment to continual learning and professional development, will set them apart as the perfect fit for this role.

- Oversee daily operational activities and ensure seamless execution of projects and tasks
- Coordinate schedules, meetings, and travel arrangements for senior management and team members
- Monitor and manage operational budgets and financial reports to ensure compliance with company policies
- Analyze data and generate reports to identify trends and recommend improvements in processes and efficiency
- Manage vendor relationships and negotiate contracts to ensure favorable terms and conditions
- Ensure compliance with industry regulations and company policies across all operations
- Liaise with different departments to streamline communication and improve collaboration
- Supervise and mentor junior staff, providing guidance and support as needed
- Implement and uphold safety protocols across all operational activities
- Oversee inventory management, including tracking and ordering supplies as needed
- Resolve any operational issues or conflicts promptly and efficiently
- Develop and implement operational policies and procedures to optimize workflow
- Coordinate with IT to ensure technology systems meet operational needs and resolve any technical issues
- Manage internal and external stakeholder communications to keep pertinent parties informed
- Schedule and conduct regular team meetings to review progress and address any emerging challenges
- Continuously assess and improve customer service operations to enhance client satisfaction
- Oversee and participate in the training and onboarding of new employees to ensure smooth integration into the team
- Track key performance indicators (KPIs) and use findings to suggest strategic improvements
- Prepare comprehensive documentation and reports for senior management review
- Ensure all operational activities align with both short-term and long-term business objectives

- Highly organized with exceptional attention to detail
- Strong leadership and mentoring abilities
- Excellent problem-solving and conflict resolution skills
- Strong communication and interpersonal skills
- Ability to make data-driven decisions
- Proactive and able to anticipate operational needs
- Strong negotiation skills
- Proven ability to work independently and as part of a team
- High level of integrity and professionalism
- Adaptable and flexible in a fast-paced environment
- Passionate about improving efficiency and processes
- Customer-focused mindset
- Strategic thinker with a long-term vision
- Reliable and dependable with a strong work ethic
- Excellent time management and prioritization skills
- Ability to build and maintain strong vendor and stakeholder relationships
- Commitment to ensuring compliance with regulations and policies
- Technologically savvy with a willingness to learn new tools and systems
- Strong financial acumen and budget management skills
- Enthusiastic about continual learning and professional development

- Competitive salary range: $80,000 - $110,000 annually
- Comprehensive health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (PTO) and holidays
- Flexible working hours and remote work options
- Professional development and training opportunities
- Tuition reimbursement program
- Wellness programs and on-site fitness facilities
- Employee assistance program (EAP)
- Life and disability insurance
- Opportunities for career advancement within the company
- Collaborative and inclusive work environment
- Employee recognition and rewards programs
- Commuter benefits and transportation assistance
- Free snacks and beverages in the office
- Company-sponsored social events and team-building activities