Virtual Patient Records Assistant

Vintti is revolutionizing remote staffing by prioritizing time zone alignment. We connect US-based SMBs, startups, and firms with Latin American professionals who work synchronously with US schedules. This approach ensures that businesses can maintain their usual workflows, conduct real-time meetings, and collaborate effectively without the typical challenges of working across disparate time zones.

A Virtual Patient Records Assistant plays a crucial role in managing and organizing digital patient records within healthcare settings. This position involves the accurate entry, update, and maintenance of confidential patient information in electronic health record systems, ensuring data integrity and compliance with relevant regulations. The role requires a meticulous eye for detail, strong organizational skills, and familiarity with medical terminology and healthcare documentation standards. Additionally, Virtual Patient Records Assistants collaborate closely with healthcare providers to support seamless access to patient information, thereby enhancing the overall efficiency and quality of patient care.

- High school diploma or equivalent; associate’s or bachelor’s degree in health information management or related field preferred.
- Minimum of 1-2 years of experience in a medical records or administrative role.
- Proficient in using EHR systems, such as Epic, Cerner, or similar.
- Knowledge of medical terminology and healthcare documentation standards.
- Familiarity with HIPAA and other privacy regulations.
- Strong attention to detail and accuracy.
- Excellent organizational and time-management skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Strong communication skills, both verbal and written.
- Ability to handle sensitive information with confidentiality and professionalism.
- Experience in handling patient queries through email or chat.
- Ability to work independently and as part of a team.
- Capable of multitasking and managing multiple priorities simultaneously.
- Problem-solving skills and the ability to adapt to changing situations.
- Prior experience with scheduling and managing virtual appointments is a plus.
- Comfortable with providing training and support to other team members.

- Accurately input new and updated patient information into EHR systems.
- Verify the accuracy and completeness of patient records.
- Perform regular data maintenance and updates on patient files.
- Manage patient queries regarding their records via email or chat.
- Collaborate with healthcare providers to retrieve missing or additional patient information.
- Ensure compliance with HIPAA and privacy regulations.
- Coordinate patient information during referrals and transfers.
- Generate and review reports and summaries for healthcare teams.
- Distribute necessary documentation to appropriate parties.
- Schedule and manage virtual appointments for patients.
- Organize and maintain digital filing systems for patient records.
- Monitor and respond to electronic messages and notifications related to patient care.
- Assist in the preparation of documentation for billing and insurance purposes.
- Provide EHR system training and support to staff members.

The ideal candidate for the Virtual Patient Records Assistant role is a highly detail-oriented and accurate individual with a minimum of 1-2 years of experience in a medical records or administrative position. They hold at least a high school diploma or equivalent, with a preference for candidates with an associate's or bachelor’s degree in health information management or a related field. Proficient in using EHR systems such as Epic or Cerner, they possess a solid understanding of medical terminology and healthcare documentation standards. The ideal candidate is well-versed in HIPAA and other privacy regulations, ensuring all patient information is handled with the utmost confidentiality and professionalism. Their strong organizational and time-management skills enable them to effectively manage data maintenance, patient queries, and scheduling virtual appointments. With excellent communication abilities, they collaborate seamlessly with healthcare providers and patients, addressing inquiries with patience and courtesy. A tech-savvy professional, they are quick to learn new software and provide training and support to other staff members. Demonstrating a proactive and self-motivated attitude, this individual efficiently multitasks and adapts to changing situations and priorities, all while maintaining a strong sense of professionalism in every interaction.

- Accurately input patient information into electronic health record (EHR) systems.
- Verify the accuracy and completeness of patient records.
- Perform regular data maintenance and updates on patient files.
- Handle patient queries pertaining to records via email or chat.
- Collaborate with healthcare providers to retrieve missing or additional patient information.
- Ensure compliance with HIPAA and other privacy regulations regarding patient information.
- Assist in the coordination of patient information during referrals and transfers.
- Generate, review, and distribute reports and summaries for healthcare teams.
- Schedule and manage virtual appointments for patients when necessary.
- Organize and maintain digital filing systems for easy retrieval of patient records.
- Monitor and respond to electronic messages and notifications relating to patient care.
- Assist with the preparation of documentation for billing and insurance purposes.
- Provide training and support to other staff members on utilizing the EHR system.

- Highly detail-oriented and accurate
- Excellent problem-solving skills
- Strong organizational and time-management abilities
- Proactive and self-motivated
- Effective communication skills, both verbal and written
- Team player with collaborative mindset
- Adaptable to changing situations and priorities
- Strong sense of confidentiality and privacy
- Customer service-oriented
- Tech-savvy and quick to learn new software
- Patient and able to handle queries courteously
- Punctual and reliable
- Efficient multitasker
- Demonstrates professionalism in all interactions
- Willingness to provide and receive feedback for continuous improvement

- Competitive salary range: $35,000 - $50,000 per year, depending on experience and qualifications
- Comprehensive health, dental, and vision insurance plans
- Flexible working hours for improved work-life balance
- Remote work opportunities, allowing you to work from home
- Paid time off (PTO) and holiday pay
- Retirement savings plan with company match
- Ongoing training and professional development opportunities
- Career advancement opportunities within the organization
- Employee wellness programs
- Access to Employee Assistance Program (EAP)
- Supportive and inclusive work environment
- Reimbursement for work-related expenses
- Technology stipend for home office setup
- Access to online learning resources and courses
- Performance-based bonuses and incentives