Virtual Order Processor

Vintti is a staffing agency dedicated to boosting the economic efficiency of US companies. We provide access to a diverse range of skilled Latin American professionals, allowing businesses to build robust teams without the traditional high costs associated with domestic hiring. Our model supports companies in maximizing their resources, driving innovation, and achieving sustainable growth.

A Virtual Order Processor is responsible for managing and executing orders placed through electronic and online systems. This role involves accurately receiving, reviewing, and processing customer orders while ensuring timely and efficient fulfillment. Utilizing specialized software and tools, the Virtual Order Processor tracks inventory levels, communicates with suppliers, and coordinates with other departments to resolve any order-related issues. Strong attention to detail, excellent organizational skills, and proficiency in digital platforms are essential for effectively performing this role and maintaining customer satisfaction.

- High school diploma or equivalent; associate's or bachelor’s degree in a related field preferred
- Proven experience in order processing, customer service, or a similar role
- Strong attention to detail and organizational skills
- Proficiency with order management software and related tools
- Excellent communication skills, both written and verbal
- Ability to multitask and manage time effectively in a fast-paced environment
- Familiarity with e-commerce platforms and online payment systems
- Basic understanding of inventory management
- Problem-solving skills and the ability to handle customer queries professionally
- Ability to work independently and collaboratively within a team
- Reliable internet connection and a suitable remote working environment
- Knowledge of shipping and logistics processes
- Experience with Microsoft Office Suite or similar productivity tools
- High degree of accuracy and thoroughness in work
- Flexibility to adapt to changing policies and procedures

- Review and process online customer orders for accuracy and completeness
- Verify customer information and payment details to ensure validity
- Update inventory records to reflect order fulfillment
- Coordinate with suppliers or warehouses to track and ensure timely shipment of products
- Generate shipping labels and schedule pickups with carriers
- Communicate with customers to confirm order details and shipping information
- Resolve any order discrepancies or issues, providing customers with solutions
- Monitor order status and follow up on delayed or back-ordered items
- Maintain detailed records of orders, payments, and customer interactions
- Collaborate with the customer service team to address inquiries and complaints
- Process returns and exchanges, updating inventory and customer accounts accordingly
- Audit and reconcile daily orders to ensure completeness and accuracy
- Utilize order management software to streamline workflow and enhance productivity
- Analyze order trends and report findings to improve process efficiency
- Ensure compliance with company policies and procedures for order processing

The ideal Virtual Order Processor is a meticulous and organized professional with a proven track record in order processing or customer service roles. Possessing a high school diploma, with an associate's or bachelor’s degree being advantageous, they exhibit strong attention to detail, ensuring every order is accurate and complete. Proficient in order management software and familiar with e-commerce platforms, they thrive in a fast-paced environment, multitasking effectively while maintaining high standards of accuracy and thoroughness. Their excellent communication skills, both written and verbal, enable them to handle customer queries professionally and collaboratively address inquiries and complaints with the customer service team. Adept at problem-solving, they efficiently resolve order discrepancies, ensuring customer satisfaction. With a basic understanding of inventory management and knowledge of shipping and logistics processes, they coordinate effectively with suppliers and carriers to ensure timely product shipments. The ideal candidate also demonstrates strong analytical skills, reporting order trends to enhance process efficiency. They bring a customer-centric focus, are proactive, reliable, and adaptable to changing policies and procedures. Their ability to work independently from a remote environment, coupled with their proficiency in productivity tools like Microsoft Office Suite, sets them apart as a resilient, dependable, and high-performing team player.

- Review and process online customer orders for accuracy and completeness
- Verify customer information and payment details to ensure validity
- Update inventory records to reflect order fulfillment
- Coordinate with suppliers or warehouses to track and ensure timely shipment of products
- Generate shipping labels and schedule pickups with carriers
- Communicate with customers to confirm order details and shipping information
- Resolve any order discrepancies or issues, providing customers with solutions
- Monitor order status and follow up on delayed or back-ordered items
- Maintain detailed records of orders, payments, and customer interactions
- Collaborate with the customer service team to address inquiries and complaints
- Process returns and exchanges, updating inventory and customer accounts accordingly
- Audit and reconcile daily orders to ensure completeness and accuracy
- Utilize order management software to streamline workflow and enhance productivity
- Analyze order trends and report findings to improve process efficiency
- Ensure compliance with company policies and procedures for order processing

- Strong attention to detail
- Exceptional organizational skills
- High accuracy and thoroughness
- Excellent communication abilities
- Ability to handle multiple tasks simultaneously
- Strong problem-solving skills
- Proactive and able to work independently
- Collaborative team player
- Reliable and dependable
- Customer-centric focus
- Flexibility to adapt to changes
- High level of proficiency with technology and software tools
- Strong time management capabilities
- Resilient under pressure
- Strong analytical skills

- Competitive salary range
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off (PTO) and holidays
- Flexible work schedule
- Remote work opportunities
- Professional development assistance
- Access to online training and certification programs
- Employee assistance program (EAP)
- Performance bonuses and incentives
- Wellness programs and resources
- Company-sponsored events and team-building activities
- Career advancement opportunities
- Work-life balance support
- Technology stipend for remote work setup