Virtual Appointment Setter

Vintti is a dynamic staffing agency bridging the gap between Latin American talent and US-based businesses. We specialize in connecting skilled professionals from Latin America with small and medium-sized businesses, startups, and firms across the United States. Our mission is to provide top-tier staffing solutions that enable US companies to access a diverse pool of talented individuals while offering exciting career opportunities to Latin American professionals. By leveraging our extensive network and deep understanding of both markets, Vintti facilitates mutually beneficial partnerships that drive growth and innovation for our clients and candidates alike.

A Virtual Appointment Setter plays a crucial role in enhancing efficiency and productivity for businesses by managing and scheduling appointments remotely. Utilizing phone calls, emails, and online communication tools, they ensure that clients and team members are aligned with meeting times and dates. This role demands excellent communication skills, attention to detail, and the ability to multitask in a virtual environment. By coordinating schedules and confirming appointments, Virtual Appointment Setters help streamline operations, allowing sales teams and professionals to focus on their core tasks and responsibilities.

- Proven experience as an appointment setter, telemarketer, or similar role
- Excellent verbal and written communication skills
- Strong organizational and time-management abilities
- Proficiency with CRM software and appointment scheduling tools
- Ability to perform preliminary research on potential clients
- Strong interpersonal skills and ability to build rapport quickly
- Problem-solving skills and ability to handle rescheduling conflicts
- High level of professionalism and attention to detail
- Ability to work independently and collaboratively within a team
- Basic understanding of sales and marketing principles
- Comfortable using email, phone, and text messaging for client communication
- Familiarity with using communication platforms like Zoom, Slack, and Google Meet
- Ability to manage and report on appointment-setting metrics
- Adaptability to new tools and technologies
- High school diploma or equivalent; additional education or certifications in sales or marketing is a plus

- Review and organize the daily appointment calendar
- Make outbound calls to potential clients to schedule appointments
- Respond to inbound inquiries and schedule follow-up appointments
- Confirm and remind clients of upcoming appointments via phone, email, or text
- Update and maintain client and prospect information in the CRM system
- Coordinate with sales and marketing teams to align strategies
- Conduct preliminary research on potential clients for tailored communication
- Follow up with no-show clients to reschedule missed appointments
- Handle rescheduling requests and conflicts efficiently
- Maintain professionalism and rapport in all client interactions
- Track and report appointment-setting metrics and performance
- Troubleshoot and resolve appointment scheduling issues
- Provide feedback to improve the appointment-setting process
- Participate in team meetings and training sessions
- Utilize various communication platforms and tools to execute tasks

The ideal candidate for the Virtual Appointment Setter role is a seasoned professional with proven experience in appointment setting, telemarketing, or a similar capacity, showcasing exceptional verbal and written communication skills. This individual is highly organized and adept at time management, with a strong proficiency in CRM software and appointment scheduling tools. They possess the ability to conduct thorough preliminary research on potential clients, allowing for tailored and effective communication strategies. Their interpersonal skills are stellar, enabling them to build and maintain professional rapport with ease. They are resourceful problem-solvers who can efficiently handle rescheduling conflicts and adapt quickly to new tools and technologies. Known for their high degree of professionalism, keen attention to detail, and independent work ethic, the ideal candidate also thrives in collaborative team environments. With a basic understanding of sales and marketing principles, they are comfortable using various communication platforms such as email, phone, text messaging, Zoom, Slack, and Google Meet. Their strong analytical and reporting skills, coupled with a proactive, customer-focused mindset, make them persistent and resilient in following up, ensuring an empathetic approach to client interactions. This candidate is results-driven, highly adaptable, and possesses a strong capability for managing and reporting on appointment-setting metrics, making them an invaluable asset to the team.

- Review and organize the appointment calendar to manage daily schedules
- Make outbound calls to potential clients to set up appointments for sales representatives
- Respond to inbound inquiries and schedule follow-up appointments
- Confirm and remind clients of upcoming appointments via phone calls, emails, or text messages
- Update and maintain accurate client and prospect information in the CRM system
- Coordinate with sales and marketing teams to align appointment-setting strategies
- Conduct preliminary research on potential clients to tailor communication approaches
- Follow up with no-show clients to reschedule missed appointments
- Handle rescheduling requests and conflicts efficiently
- Maintain a high level of professionalism and rapport in all client interactions
- Track and report appointment-setting metrics and performance
- Troubleshoot and resolve any issues related to appointment scheduling
- Provide feedback to improve the appointment-setting process
- Participate in team meetings and training sessions to stay updated on product knowledge and industry trends
- Utilize various communication platforms and tools to execute tasks effectively

- Strong communication and interpersonal skills
- Highly organized and detail-oriented
- Excellent time-management capabilities
- Proactive and self-motivated
- Ability to build and maintain professional rapport
- High degree of professionalism
- Strong problem-solving skills
- Adaptable and quick to learn new tools and technologies
- Persistent and resilient in following up
- Empathetic and customer-focused approach
- Capable of handling multiple tasks efficiently
- Strong analytical and reporting skills
- Collaborative team player
- Results-driven mindset
- Strong research and information-gathering skills

- Competitive salary range: $40,000 - $50,000 per year
- Comprehensive health insurance plans (medical, dental, vision)
- Retirement savings plan with company match
- Paid time off (PTO) and holidays
- Flexible working hours
- Remote work opportunities
- Professional development and training programs
- Opportunities for career advancement
- Performance-based incentives and bonuses
- Employee wellness programs
- Access to company-provided technology and tools
- Collaborative and supportive team environment
- Employee assistance program (EAP)
- Regular team-building activities and events
- Company-sponsored workshops and seminars