Virtual Clinic Assistant

Vintti is a staffing agency that acts as an economic enabler. By connecting US-based SMBs, startups, and firms with top-tier Latin American talent, we drive growth on both sides of the equation. For US businesses, we offer access to a pool of highly skilled professionals at competitive rates, allowing for increased efficiency and scalability. For Latin American workers, we provide opportunities to engage with the US market, fostering professional development and economic advancement. Vintti stands at the intersection of global talent and American enterprise, facilitating partnerships that stimulate economic prosperity across borders.

A Virtual Clinic Assistant is a pivotal role in the modern healthcare landscape, offering administrative and patient support services remotely. They facilitate seamless communication between patients and healthcare providers, manage appointment schedules, process digital patient records, and handle inquiries to ensure efficient clinic operations. By utilizing a range of digital tools and platforms, Virtual Clinic Assistants enhance the accessibility and efficiency of healthcare services, making it easier for patients to receive the care they need from the comfort of their own homes.

- High school diploma or equivalent required; associate’s degree or higher preferred.
- Minimum of 1-2 years of experience in a healthcare administrative role.
- Familiarity with electronic health records (EHR) systems.
- Proficiency in using scheduling software and online communication platforms.
- Strong communication skills, both verbal and written.
- Excellent organizational and multitasking abilities.
- Attention to detail and accuracy in record-keeping.
- Ability to maintain patient confidentiality in compliance with HIPAA regulations.
- Technical proficiency in troubleshooting and providing support for virtual platforms.
- Customer service-oriented with a patient-first mentality.
- Ability to work independently and as part of a virtual team.
- Experience in managing billing and payment processes.
- Ability to handle sensitive patient information with professionalism.
- Knowledge of medical terminology.
- Reliable internet connection and a quiet workspace for remote work.
- Flexibility to attend virtual meetings and training sessions.
- Basic understanding of clinic workflows and processes.
- Ability to adapt to new technologies and changes in virtual healthcare practices.

- Schedule and confirm patient appointments.
- Conduct initial patient intake and gather medical information.
- Handle patient inquiries regarding clinic services and procedures.
- Coordinate virtual consultations between patients and healthcare providers.
- Manage and update patient records in the electronic health records (EHR) system.
- Process and manage billing and payment transactions.
- Assist healthcare providers in preparing for virtual consultations.
- Monitor and respond to messages in the clinic’s communication system.
- Provide technical support for accessing the virtual clinic platform.
- Ensure compliance with HIPAA regulations for patient confidentiality.
- Follow up with patients post-consultation for feedback.
- Coordinate prescription refills and medication requests with pharmacies.
- Track and manage inventory of clinic supplies.
- Document and escalate patient issues or concerns.
- Attend and participate in virtual team meetings and training sessions.
- Generate and distribute reports on clinic operations and patient data.
- Assist in developing and improving clinic workflows and processes.
- Perform other administrative tasks as required by clinic operations.

The ideal candidate for the Virtual Clinic Assistant role is an experienced healthcare administrative professional with a minimum of 1-2 years in a similar position, possessing a deep familiarity with electronic health records (EHR) systems and proficiency in scheduling software and online communication platforms. They exhibit strong attention to detail and impeccable accuracy in record-keeping, coupled with excellent verbal and written communication skills. This individual is highly organized, adept at multitasking, and demonstrates an unwavering commitment to maintaining patient confidentiality in compliance with HIPAA regulations. They are technically proficient, able to troubleshoot and provide support for virtual platforms, and possess a patient-first mentality with a strong customer service orientation. Reliable and possessing a strong work ethic, they can function independently and collaborate seamlessly within a virtual team. The candidate's approach to work is proactive and solution-oriented, with an empathetic attitude towards patients and an ability to manage stress and stay calm under pressure. They excel in managing billing and payment processes, have a solid understanding of medical terminology and healthcare workflows, and are committed to ongoing learning and professional development. Above all, they demonstrate high professionalism, integrity, and a positive attitude, making them a dependable and adaptable asset to the virtual clinic environment.

- Schedule and confirm patient appointments via phone, email, and online platforms.
- Conduct initial patient intake and collect pertinent medical information.
- Handle patient inquiries and provide information about clinic services and procedures.
- Coordinate virtual consultations between patients and healthcare providers.
- Manage and update patient records in the clinic’s electronic health records (EHR) system.
- Process and manage virtual billing and payment transactions.
- Assist healthcare providers in preparing for virtual patient consultations.
- Monitor and respond to messages within the clinic’s communication system.
- Provide technical support to patients and healthcare providers for accessing the virtual clinic platform.
- Ensure patient confidentiality and comply with HIPAA regulations.
- Follow up with patients post-consultation for feedback and additional information.
- Coordinate prescription refills and manage medication requests with pharmacies.
- Track and manage inventory of clinic supplies and order replacements as needed.
- Document and escalate any issues or concerns raised by patients to the appropriate healthcare provider.
- Attend and participate in virtual team meetings and training sessions.
- Generate and distribute daily, weekly, and monthly reports on clinic operations and patient data.
- Assist in developing and improving virtual clinic workflows and processes.
- Perform any other administrative tasks as required by the clinic’s operations.

- Strong attention to detail and accuracy.
- Excellent communication skills, both verbal and written.
- Organizational and multitasking capability.
- Patient-first and customer service-oriented mentality.
- High level of professionalism and integrity.
- Ability to maintain patient confidentiality.
- Technical proficiency, especially with virtual platforms and troubleshooting.
- Dependable and reliable with a strong work ethic.
- Ability to work independently and collaborate within a team.
- Flexibility and adaptability to new technologies and procedures.
- Positive attitude and empathetic approach towards patients.
- Ability to handle stress and remain calm under pressure.
- Proactive and solution-oriented mindset.
- Strong problem-solving skills and resourcefulness.
- Commitment to ongoing learning and professional development.
- Ability to effectively manage time and prioritize tasks.
- Strong understanding of healthcare workflows and medical terminology.
- Competence in managing billing and payment processes.

- Competitive salary range: $40,000 - $55,000 annually
- Comprehensive health benefits including medical, dental, and vision insurance
- Paid time off (PTO) and sick leave
- Flexible work hours and remote work environment
- Opportunities for career development and professional growth
- Access to online training and certification programs
- Employer-sponsored retirement plan (401k) with company match
- Employee wellness programs and resources
- Monthly internet stipend for remote work
- Technology and equipment provided by the company
- Employee assistance program (EAP) for mental health and well-being support
- Regular virtual team-building activities and events
- Performance-based bonuses and incentives
- Supportive and collaborative work culture
- Opportunities to participate in industry conferences and workshops
- Tuition reimbursement for job-related education and training
- Recognition and reward programs for outstanding performance