Virtual Healthcare Administrative Assistant

Vintti is a cutting-edge staffing agency revolutionizing the way US companies build their teams. Leveraging advanced technology and embracing the power of remote work, we connect SMBs, startups, and firms across the United States with top-tier talent from Latin America. Our platform seamlessly integrates professionals into US business ecosystems, regardless of physical borders. Vintti operates on the principle of a borderless future of work, where skills and expertise trump geographical constraints.

A Virtual Healthcare Administrative Assistant plays a crucial role in the seamless operation of healthcare facilities by providing vital administrative support remotely. This role involves managing patient records, scheduling appointments, handling billing and insurance claims, and ensuring effective communication between patients and healthcare providers. Additionally, they assist with the coordination of telehealth services, maintain confidentiality and data security, and support healthcare professionals in delivering compassionate care. Their organizational skills and proficiency with healthcare software are essential for enhancing patient experiences and streamlining administrative processes in a virtual environment.

- High school diploma or equivalent; Associate's or Bachelor's degree preferred
- Proven experience as an administrative assistant, preferably in a healthcare setting
- Proficiency with electronic health records (EHR) systems
- Familiarity with telehealth and virtual healthcare technologies
- Knowledge of medical terminology and healthcare industry standards
- Strong understanding of HIPAA regulations and confidentiality requirements
- Excellent organizational and time management skills
- Strong communication skills, both written and verbal
- Ability to multitask and manage priorities in a fast-paced environment
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.)
- Experience with billing, invoicing, and insurance claims processing
- Ability to provide technical support and troubleshoot common issues during virtual consultations
- Strong attention to detail and accuracy in data entry and documentation
- Ability to work independently and as part of a remote team
- Customer service-oriented with a patient-centered approach
- Flexibility to adapt to changing technologies and workflows
- Experience in scheduling and managing appointments
- Ability to prepare and distribute reports and educational materials efficiently
- Skills to assist in the development of virtual healthcare policies and procedures
- Familiarity with secure messaging platforms and communication tools
- Basic knowledge in ordering and tracking medical supplies and equipment
- Ability to assist healthcare providers with various administrative tasks

- Schedule and manage patient appointments and follow-ups
- Coordinate telehealth consultations and virtual visits
- Verify and update patient information in electronic health records (EHR)
- Communicate with patients through phone, email, and secure messaging platforms
- Assist healthcare providers with administrative tasks, including document preparation and data entry
- Handle billing, invoicing, and insurance claims processing
- Manage patient inquiries and provide support for accessing telehealth services
- Update and manage the virtual healthcare calendar
- Coordinate the delivery of lab results and other diagnostic reports to patients and providers
- Maintain confidentiality and comply with HIPAA regulations and healthcare industry standards
- Process referrals and obtain prior authorizations for medical procedures and services
- Order and track medical supplies and equipment as needed for virtual consultations
- Prepare and distribute patient educational materials and resources
- Assist in the maintenance of virtual meeting software and tools
- Generate and distribute weekly and monthly reports to healthcare providers and administrators
- Provide technical support for patients and healthcare staff during virtual consultations
- Assist in the development of policies and procedures for virtual healthcare services
- Ensure timely and accurate documentation of patient interactions and administrative actions in the EHR
- Participate in team meetings and training sessions to stay updated on the latest virtual healthcare practices and technologies
- Monitor and follow up on patient no-shows and cancellations to ensure optimal appointment scheduling

The ideal candidate for the role of Virtual Healthcare Administrative Assistant is a highly detail-oriented and accuracy-focused individual who excels in organizing and multitasking in a dynamic, fast-paced environment. They possess substantial experience as an administrative assistant within a healthcare setting, demonstrating proficiency with electronic health records (EHR) systems and telehealth technologies. The candidate is not only adept at processing billing, invoicing, and insurance claims but also has a strong understanding of medical terminology, healthcare industry standards, and HIPAA regulations. Their excellent written and verbal communication skills enable them to interact effectively with patients, healthcare providers, and colleagues through various communication platforms. Technologically savvy, they can provide technical support and troubleshoot issues during virtual consultations while adapting swiftly to new tools and workflows. With a background that shows reliability, dependability, and a collaborative mindset, the candidate also exudes strong ethical standards and integrity, maintaining the highest level of discretion and respect for patient confidentiality. They bring a patient-centered approach to customer service, displaying empathy and a proactive attitude that enhances patient care. Their ability to independently manage workloads, prioritize tasks, and meet deadlines, coupled with their proactive initiative and positive outlook towards the advancements in virtual healthcare, makes them the perfect fit for this role.

- Schedule and manage patient appointments and follow-ups
- Coordinate telehealth consultations and virtual visits
- Verify and update patient information in electronic health records (EHR)
- Communicate with patients through phone, email, and secure messaging platforms
- Assist healthcare providers with administrative tasks, including document preparation and data entry
- Handle billing, invoicing, and insurance claims processing
- Manage patient inquiries and provide support for accessing telehealth services
- Update and manage the virtual healthcare calendar
- Coordinate the delivery of lab results and other diagnostic reports to patients and providers
- Maintain confidentiality and comply with HIPAA regulations and healthcare industry standards
- Process referrals and obtain prior authorizations for medical procedures and services
- Order and track medical supplies and equipment as needed for virtual consultations
- Prepare and distribute patient educational materials and resources
- Assist in the maintenance of virtual meeting software and tools
- Generate and distribute weekly and monthly reports to healthcare providers and administrators
- Provide technical support for patients and healthcare staff during virtual consultations
- Assist in the development of policies and procedures for virtual healthcare services
- Ensure timely and accurate documentation of patient interactions and administrative actions in the EHR
- Participate in team meetings and training sessions to stay updated on the latest virtual healthcare practices and technologies
- Monitor and follow up on patient no-shows and cancellations to ensure optimal appointment scheduling

- Detail-oriented with a focus on accuracy
- Strong multitasking and time management abilities
- Excellent problem-solving skills
- Empathetic and patient-focused approach
- Adaptable and flexible to changing situations
- Technologically proficient and quick to learn new tools
- Highly organized with an ability to prioritize tasks effectively
- Excellent written and verbal communication skills
- Strong interpersonal skills and professional demeanor
- Ability to work independently with minimal supervision
- Team player with a collaborative mindset
- Proactive and takes initiative
- Reliable and dependable
- Strong ethical standards and integrity
- High level of discretion and respect for patient confidentiality
- Efficient in managing workloads and meeting deadlines
- Positive attitude and enthusiastic about virtual healthcare advancements

- Competitive salary range, commensurate with experience
- Comprehensive health, dental, and vision insurance
- Flexible work-from-home arrangements
- 401(k) retirement plan with company match
- Paid time off (PTO) and holiday pay
- Continuing education and professional development opportunities
- Access to virtual wellness programs and resources
- Employee assistance program (EAP) for mental health and wellbeing support
- Technology stipend or company-provided equipment
- Performance-based bonuses and incentives
- Opportunities for career advancement within the organization
- Paid parental leave
- Disability and life insurance
- Supportive and collaborative work environment