Virtual Patient Care Coordinator

At Vintti, we understand the importance of real-time collaboration in today's fast-paced business environment. Our staffing solutions focus on connecting US companies with Latin American talent operating in compatible time zones. This strategic approach ensures that businesses can engage with their team members during regular office hours, facilitating immediate communication, swift problem-solving, and seamless project coordination.

A Virtual Patient Care Coordinator serves as a vital link between healthcare providers and patients, ensuring seamless communication and efficient care management in a remote setting. This role encompasses scheduling appointments, managing patient records, coordinating with medical teams, and facilitating virtual consultations to enhance patient experiences. By leveraging digital tools and telehealth technologies, Virtual Patient Care Coordinators help streamline administrative processes, offer personalized support, and ensure patients receive timely and accurate information, contributing to overall health and wellness.

- Bachelor's degree in healthcare administration, nursing, or related field.
- Minimum of 2 years of experience in a patient care coordination or related role.
- Proficiency in using electronic health record (EHR) systems.
- Strong understanding of telehealth platforms and remote monitoring tools.
- Excellent communication skills, both written and verbal.
- Strong organizational and time management skills.
- Ability to multitask and manage multiple patient cases simultaneously.
- Knowledge of medical terminology and healthcare industry regulations.
- Familiarity with insurance processes and billing practices.
- Ability to troubleshoot basic technical issues related to telehealth.
- Compassionate and patient-centric approach to care.
- Strong problem-solving skills and attention to detail.
- Proficiency in Microsoft Office Suite and other standard office software.
- Ability to work independently and as part of a virtual team.
- Strong interpersonal skills and ability to build rapport with patients and healthcare providers.
- Experience with chronic disease management programs is a plus.
- Certified Patient Care Coordinator (CPCC) or similar certification is preferred.
- Flexibility to adapt to changing healthcare environments and protocols.
- Ability to maintain patient confidentiality and adhere to HIPAA regulations.

- Schedule and manage patient appointments.
- Conduct patient intake assessments.
- Relay patient information to healthcare providers.
- Assist patients with telehealth navigation and troubleshooting.
- Respond to patient inquiries via phone, email, and chat.
- Update and maintain patient records in the EHR system.
- Provide information on treatment plans, medications, and follow-up care.
- Facilitate communication between patients and healthcare team members.
- Document patient interactions and follow-up actions.
- Verify patient insurance information and assist with billing queries.
- Coordinate referrals and follow-up appointments with specialists.
- Ensure compliance with healthcare regulations and confidentiality standards.
- Track and report patient care metrics for quality improvement.
- Educate patients on remote monitoring tools and devices.
- Participate in virtual team meetings for patient care planning.
- Assist with the development of patient care protocols and workflows.
- Provide emotional support and resources to patients and families.
- Follow up with patients to ensure adherence to care plans.
- Manage care coordination for chronic disease management programs.

The ideal candidate for the Virtual Patient Care Coordinator role will possess a Bachelor's degree in healthcare administration, nursing, or a related field, coupled with a minimum of two years of hands-on experience in patient care coordination or a similar area. They will be highly proficient in using electronic health record (EHR) systems and adept at navigating telehealth platforms and remote monitoring tools. Exhibiting excellent communication skills, both written and verbal, they will be capable of efficiently interacting with patients, healthcare providers, and team members. Their strong organizational and time management abilities will enable them to manage multiple patient cases simultaneously and with great attention to detail. Familiarity with medical terminology, healthcare regulations, and insurance processes is essential, alongside basic troubleshooting skills for telehealth technology. The ideal candidate will demonstrate a compassionate and patient-centric approach, providing emotional support while maintaining patient confidentiality and adhering to HIPAA regulations. Proficiency in Microsoft Office Suite and standard office software is expected, complemented by a problem-solving mindset and the capability to work both independently and collaboratively within a virtual team environment. Additionally, a certification such as Certified Patient Care Coordinator (CPCC) would be advantageous, as would previous experience in chronic disease management programs. Above all, they will be adaptable, empathetic, and skilled in building rapport, committed to ensuring the highest quality of care for patients.

- Schedule and manage patient appointments, ensuring timeliness and accuracy.
- Conduct intake assessments to gather patient information and medical history.
- Coordinate with healthcare providers to relay patient information and updates.
- Assist patients with navigation of telehealth platforms and troubleshoot technical issues.
- Monitor and respond to patient inquiries via phone, email, and online chat.
- Update and maintain patient records in the electronic health record (EHR) system.
- Provide patients with necessary information on their treatment plans, medications, and follow-up care.
- Facilitate communication between patients and healthcare team members to address questions and concerns.
- Document patient interactions and ensure proper follow-up actions are taken.
- Verify patient insurance information and assist with billing and payment queries.
- Coordinate referrals and follow-up appointments with specialists and other healthcare facilities.
- Ensure compliance with healthcare regulations and patient confidentiality standards.
- Track and report patient care metrics to support quality improvement initiatives.
- Educate patients on using remote monitoring tools and devices for their health conditions.
- Participate in virtual team meetings to discuss patient care plans and operational updates.
- Assist with the development and implementation of patient care protocols and workflows.
- Provide emotional support and resources to patients and families dealing with health challenges.
- Follow up with patients post-appointment to ensure they are adhering to their care plans.
- Manage patient care coordination for chronic disease management programs.

- Compassionate and patient-centric mindset
- Strong communication and interpersonal skills
- Highly organized with excellent time management abilities
- Detail-oriented and efficient in managing patient information
- Proficient in using EHR systems and telehealth platforms
- Capable of multitasking and handling multiple patient cases
- Technologically adept with basic troubleshooting skills
- Knowledgeable in medical terminology and healthcare regulations
- Familiar with insurance processes and billing procedures
- Problem-solving aptitude with a proactive approach
- Ability to work both independently and collaboratively in a virtual team setting
- Patient and empathetic, offering emotional support to patients and families
- Adaptable and flexible in a dynamic healthcare environment
- Strong rapport-building skills with patients and healthcare providers
- Committed to maintaining patient confidentiality and HIPAA compliance
- Experience in chronic disease management and patient care coordination
- Certification as a Patient Care Coordinator (or similar) preferred
- Proficiency in Microsoft Office Suite and standard office software

- Competitive salary commensurate with experience
- Health, dental, and vision insurance
- Flexible work hours with remote work opportunities
- Paid time off (PTO) including vacation, sick days, and holidays
- Retirement savings plan with employer match
- Professional development and continuing education opportunities
- Wellness programs and gym membership discounts
- Employee assistance program (EAP) offering counseling and mental health resources
- Career advancement and growth opportunities within the organization
- Reimbursement for relevant certifications and external training programs
- Access to cutting-edge healthcare technology and resources
- Collaborative and supportive virtual team environment
- Technology stipend for remote work setup
- Annual performance reviews with salary increase opportunities
- Parental leave and family support programs