Virtual Hospitality Assistant

Vintti specializes in providing US companies with a financial edge through smart staffing solutions. We bridge the gap between American businesses and Latin American talent, offering access to a vast pool of skilled professionals at competitive rates. This approach enables our clients to scale their operations more efficiently, reduce hiring costs, and invest in growth opportunities without compromising on quality.

A Virtual Hospitality Assistant plays a crucial role in the hospitality industry by providing remote support to enhance guest experiences and streamline operations. This role involves managing reservations, responding to guest inquiries, coordinating with vendors, and handling administrative tasks. By utilizing various digital tools and platforms, a Virtual Hospitality Assistant ensures that all aspects of hospitality services run smoothly, from booking accommodations to facilitating special requests, all while maintaining high levels of customer satisfaction and operational efficiency.

- High school diploma or equivalent; bachelor's degree in hospitality or a related field preferred.
- Minimum 2 years of experience in a customer service or hospitality role, preferably in a virtual environment.
- Proficiency in using booking and reservation management systems.
- Strong written and verbal communication skills.
- Excellent organizational and multitasking abilities.
- Ability to handle stressful situations calmly and professionally.
- Familiarity with local area attractions, dining, and transportation options.
- Proficiency with office software, including Microsoft Office and CRM tools.
- Ability to work independently and as part of a remote team.
- Strong attention to detail and accuracy.
- Problem-solving skills and the ability to think on your feet.
- Knowledge of data protection and privacy regulations.
- Ability to work flexible hours, including evenings and weekends.
- Multilingual capabilities are a plus.
- Positive attitude and a strong customer service orientation.
- Ability to handle financial transactions securely.
- Experience in handling guest complaints and providing resolutions.
- Tech-savvy with the ability to conduct virtual tours and presentations.
- Ability to analyze guest satisfaction data and suggest improvements.

- Respond to guest inquiries and reservation requests via email, phone, or chat.
- Manage booking systems and update reservation statuses and availability in real-time.
- Coordinate guest check-ins and check-outs for a smooth experience.
- Address and resolve guest complaints and issues professionally.
- Provide local area information, recommendations, and directions to guests.
- Create and maintain a digital library of guest resources, FAQs, and guides.
- Collaborate with housekeeping and maintenance teams to prepare guest rooms.
- Monitor and respond to guest reviews on various platforms.
- Update and maintain guest profiles and preferences.
- Arrange transportation, dining, and activity reservations on behalf of guests.
- Process payments and refunds securely and accurately.
- Conduct virtual tours for potential guests.
- Compile and analyze guest satisfaction data for improvements.
- Ensure compliance with data protection and privacy policies.
- Track and order necessary supplies and amenities.
- Perform administrative tasks, including preparing reports and managing communication logs.
- Assist in marketing and promotional activities.
- Stay informed on industry trends and advancements.
- Coordinate with event planners for special events.
- Perform additional duties as assigned by management.

The ideal candidate for the Virtual Hospitality Assistant role is a highly experienced professional with a minimum of 2 years in customer service or hospitality, particularly in virtual environments. They possess exceptional written and verbal communication skills, allowing them to engage and respond to guests effectively. Their organizational and multitasking abilities are top-notch, enabling them to manage booking systems and coordinate guest activities seamlessly. Demonstrating a calm and professional demeanor under pressure, they are adept at resolving guest complaints with a proactive, problem-solving approach. This individual is not only tech-savvy, with proficiency in reservation management systems and conducting virtual tours but also carries a strong customer service orientation and attention to detail. They are well-versed in local area knowledge, including attractions, dining, and transportation, and can provide tailored recommendations to enhance the guest experience. Familiarity with data protection and privacy regulations ensures they handle guest information securely, while their financial acumen allows them to manage transactions accurately. Multilingual capabilities and a willingness to work flexible hours further set them apart, along with a positive, enthusiastic attitude and a commitment to continuous improvement through analyzing guest satisfaction data. A collaborative team player who can work independently, they stay informed on industry trends and best practices, ensuring the highest standards of service.

- Respond promptly to guest inquiries and reservation requests via email, phone, or chat.
- Manage booking systems and update reservation statuses and availability in real-time.
- Coordinate guest check-ins and check-outs, ensuring a seamless and welcoming experience.
- Address guest complaints and issues in a timely and professional manner, escalating when necessary.
- Provide guests with local area information, recommendations, and directions.
- Assist in creating and maintaining a digital library of guest resources, FAQs, and instructional guides.
- Collaborate with housekeeping and maintenance teams to ensure that guest rooms are ready and up to standard.
- Monitor guest reviews on various platforms and respond appropriately to both positive and negative feedback.
- Update and maintain guest profiles and preferences to personalize future interactions and services.
- Arrange transportation, dining, and activity reservations based on guest requests.
- Process payments and refunds securely and accurately.
- Conduct virtual tours for potential guests to showcase facilities and amenities.
- Compile and analyze guest satisfaction data to recommend improvements.
- Ensure compliance with data protection and privacy policies when handling guest information.
- Track and order supplies and amenities to ensure availability for guests.
- Perform administrative tasks such as preparing reports, updating records, and managing communication logs.
- Assist in marketing and promotional activities to attract new guests and retain loyal customers.
- Stay updated on industry trends and advancements to continually enhance the guest experience.
- Coordinate with event planners to facilitate any special events hosted at the property.
- Perform other duties as assigned by the management team to support overall business operations.

- Exceptional written and verbal communication skills
- Strong organizational and multitasking abilities
- Ability to remain calm and professional in high-pressure situations
- Keen attention to detail and accuracy
- Proactive problem-solving skills
- Outstanding customer service orientation
- Proficiency with booking and reservation management systems
- Comfort with conducting virtual tours and online presentations
- Experience in handling guest complaints and resolving issues effectively
- Ability to work independently and collaboratively within a remote team
- High level of technology proficiency and adaptability
- Knowledge of data protection and privacy regulations
- Willingness to work flexible hours, including evenings and weekends
- Multilingual abilities preferred
- Positive and enthusiastic attitude
- Strong capacity for analyzing guest satisfaction data to drive continuous improvement
- Familiarity with local area attractions, dining, and transportation options
- Commitment to maintaining guest confidentiality and security
- Capacity to manage financial transactions securely and accurately
- Up-to-date on industry trends and best practices

- Competitive salary range: $40,000 - $50,000 annually depending on experience
- Health, dental, and vision insurance
- Paid time off (PTO) and holidays
- Flexible work schedule with options for remote work
- Professional development and career advancement opportunities
- Access to industry training resources and certifications
- Employee discounts on hospitality services and partner establishments
- Performance-based bonuses and incentives
- Retirement savings plan with employer match
- Wellness programs and gym memberships
- Technological stipends for home office setup
- Collaborative and inclusive company culture
- Regular team-building events and virtual social activities
- Opportunity to work with a diverse and international team