Virtual Medical Administrative Coordinator

At Vintti, we understand the importance of real-time collaboration in today's fast-paced business environment. Our staffing solutions focus on connecting US companies with Latin American talent operating in compatible time zones. This strategic approach ensures that businesses can engage with their team members during regular office hours, facilitating immediate communication, swift problem-solving, and seamless project coordination.

A Virtual Medical Administrative Coordinator plays a crucial role in healthcare management by providing remote administrative support to medical professionals and patients. This position involves handling appointment scheduling, patient communication, and electronic health record management, ensuring seamless clinic operations. They also assist with billing, insurance claims, and compliance with healthcare regulations. By leveraging advanced digital tools and maintaining a high level of organization and confidentiality, these coordinators contribute significantly to the efficiency and quality of patient care in a virtual environment.

- High school diploma or equivalent; associate's or bachelor's degree in healthcare administration or related field preferred
- Minimum of 2 years of experience in a similar administrative role within a healthcare setting
- Proficiency in electronic health records (EHR) systems and medical billing software
- Strong understanding of medical terminology and healthcare insurance processes
- Excellent organizational and multitasking abilities
- Exceptional communication skills, both written and verbal
- Strong attention to detail and accuracy in documentation
- Ability to maintain confidentiality and adhere to HIPAA regulations
- Proficiency in using virtual communication tools and platforms, such as Zoom or Microsoft Teams
- Technical proficiency with computers, including familiarity with MS Office Suite (Word, Excel, Outlook)
- Experience providing technical support for virtual systems, such as telehealth platforms
- Strong problem-solving skills and the ability to think critically in a virtual environment
- Ability to work independently and manage time effectively while working remotely
- Customer service experience and a patient-friendly attitude
- Ability to coordinate and manage multiple tasks and projects simultaneously
- Familiarity with insurance verification processes and providing patient eligibility assistance
- Experience with scheduling, coordinating, and confirming patient appointments
- Ability to read and interpret insurance policies and benefits information

- Manage patient scheduling and appointment bookings through virtual platforms
- Handle incoming phone calls and emails, providing assistance or directing inquiries as needed
- Verify patient insurance information and handle related documentation
- Coordinate and manage the flow of electronic health records and patient information
- Assist with patient registration and the maintenance of updated patient databases
- Process billing and payments, ensuring accurate financial records
- Liaise with medical staff to ensure timely communication and follow-up on patient care
- Prepare and distribute reports, correspondence, and other communication materials
- Manage and update the virtual appointment calendar and notify patients of changes
- Handle prescription refill requests and coordinate with pharmacies
- Maintain confidentiality and secure handling of patient information in compliance with HIPAA regulations
- Conduct follow-up calls or messages to gather post-appointment feedback or information
- Provide technical support for patients and staff using telehealth platforms
- Coordinate virtual meetings and conferences, including preparation of agendas and materials
- Assist in quality assurance activities by ensuring accuracy in documentation and patient records
- Order and manage office supplies and equipment inventory for virtual needs
- Ensure compliance with healthcare regulations and organizational policies

The ideal candidate for the role of Virtual Medical Administrative Coordinator is a highly reliable and self-motivated professional with a robust background in healthcare administration, ideally holding an associate's or bachelor's degree in a related field and possessing a minimum of two years of experience in a similar role. Demonstrating exceptional organizational and multitasking abilities, this individual excels in managing patient scheduling, insurance verification, and documentation with a keen attention to detail. Their proficiency in electronic health records (EHR) systems, medical billing software, and virtual communication tools such as Zoom or Microsoft Teams, coupled with a solid understanding of medical terminology and healthcare insurance processes, sets them apart. They possess superior communication skills, both written and verbal, and exhibit a high level of professionalism and integrity while maintaining confidentiality in compliance with HIPAA regulations. Technologically savvy, the candidate is comfortable providing technical support for telehealth platforms and adept at using MS Office Suite. They are proactive, with strong problem-solving abilities, and capable of thinking critically in a virtual environment. This person demonstrates an empathetic, patient-centric approach, works independently with excellent time management skills, and collaborates effectively within a remote team. A quick learner, they are adaptable to new systems and highly flexible to changing priorities and needs, bringing a strong work ethic and customer service orientation to ensure the smooth operation of virtual medical administrative tasks.

- Manage patient scheduling and appointment bookings through virtual platforms
- Handle incoming phone calls and emails, providing assistance or directing inquiries as needed
- Verify patient insurance information and handle related documentation
- Coordinate and manage the flow of electronic health records and patient information
- Assist with patient registration and the maintenance of updated patient databases
- Process billing and payments, ensuring accurate financial records
- Liaise with medical staff to ensure timely communication and follow-up on patient care
- Prepare and distribute reports, correspondence, and other communication materials
- Manage and update the virtual appointment calendar and notify patients of changes
- Handle prescription refill requests and coordinate with pharmacies
- Maintain confidentiality and secure handling of patient information in compliance with HIPAA regulations
- Conduct follow-up calls or messages to gather post-appointment feedback or information
- Provide technical support for patients and staff using telehealth platforms
- Coordinate virtual meetings and conferences, including preparation of agendas and materials
- Assist in quality assurance activities by ensuring accuracy in documentation and patient records
- Order and manage office supplies and equipment inventory for virtual needs
- Ensure compliance with healthcare regulations and organizational policies.

- Reliable and self-motivated
- Strong problem-solving abilities
- High level of professionalism and integrity
- Excellent time management skills
- Empathetic and patient-centric approach
- Superior organizational skills
- Robust communication skills, both verbal and written
- Keen attention to detail
- Technologically savvy
- Quick learner and adaptable to new systems
- Collaborates effectively with a remote team
- Enjoys working in a virtual environment
- Highly dependable with a strong work ethic
- Proactive and takes initiative
- Strong customer service orientation
- Highly flexible and adaptable to changing priorities and needs

- Competitive salary range ($XX,XXX - $XX,XXX per year)
- Comprehensive health, dental, and vision insurance
- Remote work flexibility
- Generous paid time off (PTO) and holiday schedule
- Retirement plan options with employer matching
- Professional development and training opportunities
- Employee wellness programs
- Work-life balance support, such as flexible scheduling
- Technology stipend for home office setup
- Paid parental leave
- Employee assistance program (EAP)
- Opportunities for career growth and advancement within the organization
- Employee discounts on healthcare services
- Performance bonuses and incentives
- Inclusive and supportive virtual work environment
- Regular virtual team-building activities and events