Virtual Medical Office Assistant

Vintti is a cutting-edge staffing agency revolutionizing the way US companies build their teams. Leveraging advanced technology and embracing the power of remote work, we connect SMBs, startups, and firms across the United States with top-tier talent from Latin America. Our platform seamlessly integrates professionals into US business ecosystems, regardless of physical borders. Vintti operates on the principle of a borderless future of work, where skills and expertise trump geographical constraints.

A Virtual Medical Office Assistant is a crucial support role within the healthcare industry, providing administrative and clerical assistance remotely. This role encompasses a wide range of responsibilities, including managing patient scheduling, handling billing and insurance claims, maintaining electronic health records, and facilitating communication between patients and healthcare providers. By utilizing digital tools and technology, they ensure smooth operational workflows, enhance patient experiences, and contribute to the overall efficiency of medical practices. Their remote nature allows for flexible support that can be scaled according to the needs of the healthcare facility.

- High school diploma or equivalent; certification as a Medical Assistant (CMA) or Medical Administrative Assistant preferred
- Minimum of 2 years experience in a medical administrative role
- Proficient in using electronic health records (EHR) systems
- Strong knowledge of medical billing and coding procedures
- Experience with insurance claims processing and follow-up
- Excellent written and verbal communication skills
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook)
- Familiarity with telehealth and virtual communication platforms
- Ability to manage high volume of incoming calls and emails efficiently
- Strong organizational and time-management skills
- Ability to handle sensitive information with confidentiality and professionalism
- Understanding of healthcare regulations and privacy laws (e.g., HIPAA)
- Strong customer service and patient care skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Comfortable working remotely and independently
- High attention to detail and accuracy
- Strong problem-solving and critical-thinking abilities
- Ability to work collaboratively with healthcare providers and colleagues
- Familiarity with medical terminology and healthcare workflow
- Basic technical troubleshooting skills for telehealth platforms

- Answer and manage incoming calls and emails
- Schedule, reschedule, and confirm patient appointments
- Collect and verify patient information and insurance details
- Maintain and update electronic health records (EHR)
- Assist with medical billing and coding
- Process insurance claims and follow up on unpaid claims
- Prepare and send out reminders for upcoming appointments
- Triage and prioritize urgent patient inquiries
- Coordinate referrals and authorizations with other healthcare providers
- Manage and organize patient files and medical documents
- Facilitate communication between patients and healthcare providers
- Assist in maintaining compliance with healthcare regulations and privacy laws
- Prepare and distribute patient forms and information packets
- Handle prescription renewal requests
- Conduct patient surveys and collect feedback for quality improvement
- Provide technical support for patients using telehealth platforms
- Update and maintain office protocols and procedures
- Order and manage office supplies and equipment inventory
- Conduct follow-up calls for patient care and satisfaction
- Support administrative tasks for virtual medical meetings and conferences

The ideal candidate for the role of Virtual Medical Office Assistant will possess a high school diploma or equivalent, with additional certification as a Medical Assistant (CMA) or Medical Administrative Assistant being highly preferred. With a minimum of 2 years of experience in a medical administrative role, they will be adept at using electronic health records (EHR) systems and have a strong knowledge of medical billing and coding procedures. They will have demonstrated expertise in processing insurance claims and proficiently managing a high volume of incoming calls and emails. Excellent written and verbal communication skills are crucial, as well as proficiency in Microsoft Office Suite and familiarity with telehealth and virtual communication platforms. This individual will bring exceptional organizational and time-management skills, ensuring all tasks are handled with high attention to detail and accuracy. The ideal candidate will exhibit professionalism, confidentiality, and a strong customer service and patient care orientation. They will have a deep understanding of healthcare regulations and privacy laws, such as HIPAA. Demonstrating the ability to multitask and prioritize in a fast-paced environment, the candidate will be proactive, self-motivated, and adaptable to changing technologies. With a passion for high-quality healthcare, a patient-centered approach, and a keen interest in continuous learning, they will thrive working independently as well as collaboratively with healthcare providers and colleagues. Their strong analytical, problem-solving abilities, and dependable nature, coupled with a positive attitude, quick learning capabilities, and technological competence, will set them apart as the perfect fit for this role.

- Answer and manage incoming calls and emails
- Schedule, reschedule, and confirm patient appointments
- Collect and verify patient information and insurance details
- Maintain and update electronic health records (EHR)
- Assist with medical billing and coding
- Process insurance claims and follow up on unpaid claims
- Prepare and send out reminders for upcoming appointments
- Triage and prioritize urgent patient inquiries
- Coordinate referrals and authorizations with other healthcare providers
- Manage and organize patient files and medical documents
- Facilitate communication between patients and healthcare providers
- Assist in maintaining compliance with healthcare regulations and privacy laws
- Prepare and distribute patient forms and information packets
- Handle prescription renewal requests
- Conduct patient surveys and collect feedback for quality improvement
- Provide technical support for patients using telehealth platforms
- Update and maintain office protocols and procedures
- Order and manage office supplies and equipment inventory
- Conduct follow-up calls for patient care and satisfaction
- Support administrative tasks for virtual medical meetings and conferences

- Strong communication and interpersonal skills
- Highly organized and detail-oriented
- Proactive and self-motivated
- Strong multitasking and time management abilities
- High level of professionalism and confidentiality
- Empathetic and patient-centered approach
- Adaptable to changing technologies and environments
- Strong analytical and problem-solving skills
- Ability to work independently and collaboratively
- Reliable and dependable
- Patient and customer-focused mindset
- Passion for providing high-quality healthcare services
- Strong work ethic and dedication
- Positive attitude and demeanor
- Quick learner and able to grasp new procedures and protocols
- Technologically savvy and competent
- Ability to remain calm and efficient during high-pressure situations
- Keen interest in continuous learning and self-improvement
- Excellent team player with a cooperative spirit

- Competitive salary range: $35,000 - $45,000 annually, based on experience and qualifications
- Comprehensive health benefits including medical, dental, and vision coverage
- Flexible work schedule with the option to work remotely
- Generous paid time off (PTO) including vacation, sick leave, and holidays
- 401(k) retirement plan with employer matching
- Professional development opportunities, including training and certification programs
- Continuing education reimbursement
- Employee assistance programs (EAP) for mental health support
- Performance-based bonuses and incentives
- Career advancement opportunities within a growing organization
- Supportive and collaborative work environment
- Access to telehealth services for employees and immediate family members
- Discounted membership to fitness and wellness programs
- Internet and phone stipend for remote employees
- Ergonomic office equipment allowance for home office setup
- Regular team-building activities and virtual social events
- Employee recognition programs to reward exceptional performance