Virtual Medical Receptionist

Vintti is a staffing agency with a unique mission: to create win-win scenarios for both US businesses and Latin American professionals. We address the challenges faced by SMBs, startups, and firms in finding the right talent, as well as the aspirations of skilled Latin American workers seeking international opportunities. By bridging this gap, Vintti enables US companies to access a wealth of untapped talent, while providing Latin American professionals with pathways to expand their careers on a global scale. Our approach cultivates a symbiotic ecosystem that benefits all parties involved.

A Virtual Medical Receptionist is a remote professional specializing in administrative support within the healthcare sector. They handle tasks such as managing patient appointments, coordinating schedules, processing insurance information, and providing essential customer service via phone, email, or online portals. This role is pivotal in ensuring efficient communication between patients and medical staff, maintaining confidential patient records, and streamlining office operations, all while utilizing advanced telecommunication technologies. Their presence allows healthcare providers to focus more on patient care, by alleviating the administrative burden.

- High school diploma or equivalent required; associate or bachelor’s degree in a related field preferred.
- Minimum of 2 years of experience in a medical receptionist or similar administrative role.
- Proficiency in using practice management software and electronic health records (EHR) systems.
- Strong knowledge of medical terminology and healthcare practices.
- Familiarity with insurance verification, pre-authorizations, and referrals.
- Excellent customer service skills and a patient-centric approach.
- Strong organizational and multitasking skills with attention to detail.
- Ability to handle high call volumes and manage multiple communication channels.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
- Strong written and verbal communication skills.
- Ability to troubleshoot and assist with telehealth services and technical issues.
- Reliable high-speed internet connection and a quiet, professional workspace.
- Ability to maintain confidentiality and comply with HIPAA and other regulatory requirements.
- Strong problem-solving skills and the ability to work independently or as part of a team.
- Flexibility to adapt to changing priorities and a fast-paced environment.
- Experience with billing and payment processing preferred.

- Answer and manage incoming calls and emails with professionalism and courtesy.
- Schedule and confirm patient appointments using practice management software.
- Update and maintain patient records with accurate and timely information.
- Verify insurance information and handle pre-authorizations or referrals as needed.
- Provide exceptional customer service by addressing patient inquiries and concerns promptly.
- Coordinate communication between patients and healthcare providers.
- Process patient check-ins and check-outs virtually, ensuring all necessary forms and information are collected.
- Manage electronic health records (EHR) and ensure all documentation is completed accurately.
- Assist patients with accessing telehealth services and troubleshooting any technical issues.
- Handle billing and payment processing queries, including collecting co-pays or outstanding balances.
- Prepare and send out appointment reminders through phone calls, emails, or text messages.
- Maintain confidentiality and comply with HIPAA and other regulatory requirements.
- Conduct follow-up calls to patients for post-appointment feedback and scheduling future visits.
- Manage office supply inventory and order replacements when necessary.
- Coordinate with third-party services, such as lab providers, for test results and documentation.
- Provide administrative support for healthcare providers, including handling correspondence and documentation.
- Manage and organize virtual office files and documents for easy retrieval.
- Participate in virtual team meetings and training sessions as required.

The ideal candidate for the Virtual Medical Receptionist position is a highly organized and detail-oriented professional with a minimum of two years of experience in a medical receptionist or similar administrative role. They possess a deep understanding of medical terminology and healthcare practices, coupled with proficiency in using practice management software and EHR systems. This candidate excels in providing exceptional customer service with an empathetic and patient-centered attitude, ensuring that each patient interaction is handled with courtesy and professionalism. They demonstrate strong organizational and multitasking skills, effectively managing high call volumes and multiple communication channels. Technically adept and quick to learn new software, they can confidently assist patients with telehealth services and troubleshoot technical issues. Possessing excellent written and verbal communication skills, the ideal candidate maintains confidentiality and complies with HIPAA and other regulatory requirements. They have a reliable high-speed internet connection, a quiet professional workspace, and are proficient in Microsoft Office Suite. Adaptable and flexible, they thrive in fast-paced environments, handle sensitive information with discretion, and bring a proactive problem-solving approach to their work. With a friendly and professional demeanor, this candidate is self-motivated, dependable, and consistently exhibits a positive attitude, making them a reliable and trustworthy team collaborator who works independently and manages time effectively.

- Answer and manage incoming calls and emails with professionalism and courtesy.
- Schedule and confirm patient appointments using practice management software.
- Update and maintain patient records with accurate and timely information.
- Verify insurance information and handle pre-authorizations or referrals as needed.
- Provide exceptional customer service by addressing patient inquiries and concerns promptly.
- Coordinate communication between patients and healthcare providers.
- Process patient check-ins and check-outs virtually, ensuring all necessary forms and information are collected.
- Manage electronic health records (EHR) and ensure all documentation is completed accurately.
- Assist patients with accessing telehealth services and troubleshooting any technical issues.
- Handle billing and payment processing queries, including collecting co-pays or outstanding balances.
- Prepare and send out appointment reminders through phone calls, emails, or text messages.
- Maintain confidentiality and comply with HIPAA and other regulatory requirements.
- Conduct follow-up calls to patients for post-appointment feedback and scheduling future visits.
- Manage office supply inventory and order replacements when necessary.
- Coordinate with third-party services, such as lab providers, for test results and documentation.
- Provide administrative support for healthcare providers, including handling correspondence and documentation.
- Manage and organize virtual office files and documents for easy retrieval.
- Participate in virtual team meetings and training sessions as required.

- Friendly and professional demeanor
- Strong attention to detail
- Excellent organizational skills
- Empathetic and patient-centered attitude
- High level of reliability and punctuality
- Effective communicator, both written and verbal
- Strong multitasking abilities
- Ability to handle sensitive information with discretion
- High level of adaptability and flexibility
- Technically savvy and quick to learn new software
- Ability to remain calm under pressure
- Proactive problem-solver
- Team collaborator with a cooperative spirit
- Self-motivated with a strong work ethic
- Customer service-oriented mindset
- Consistently positive attitude and approach
- Dependable and trustworthy
- Strong listening skills
- Ability to work independently and manage time effectively

- Competitive salary range based on experience and qualifications
- Health insurance plans, including medical, dental, and vision coverage
- Paid time off (PTO) including vacation, sick leave, and holidays
- Flexible work hours with the ability to work remotely
- Retirement savings plan with employer contributions
- Professional development opportunities and continuing education support
- Performance bonuses and incentives
- Employee assistance programs (EAP) for mental health and wellness
- Company-sponsored training and certification programs
- Opportunities for career advancement within the organization
- Access to telehealth services at no cost or discounted rates
- Reimbursement for work-from-home expenses
- Technology stipend for equipment and internet services
- Annual salary reviews and performance evaluations
- Collaborative and supportive team environment
- Regular virtual team-building activities and events
- Employee discounts on healthcare services and products
- Work-life balance initiatives and programs
- Recognition and reward programs for outstanding performance