Virtual Patient Billing Coordinator

At Vintti, we understand the importance of real-time collaboration in today's fast-paced business environment. Our staffing solutions focus on connecting US companies with Latin American talent operating in compatible time zones. This strategic approach ensures that businesses can engage with their team members during regular office hours, facilitating immediate communication, swift problem-solving, and seamless project coordination.

A Virtual Patient Billing Coordinator is a crucial member of the healthcare administrative team, responsible for managing and overseeing billing processes in a remote capacity. They ensure accurate and timely invoicing, handle patient billing inquiries, and coordinate with insurance companies to facilitate claims processing. This role involves maintaining meticulous financial records, resolving billing discrepancies, and providing excellent customer service to patients regarding their billing concerns. By leveraging technology and communication skills, a Virtual Patient Billing Coordinator plays a key role in streamlining financial operations and supporting revenue cycle management for healthcare providers.

- High school diploma or equivalent; associate or bachelor's degree preferred.
- Minimum of 2 years experience in medical billing or a related field.
- Proficiency in medical billing software and electronic health record (EHR) systems.
- Strong understanding of insurance guidelines, including Medicare and Medicaid.
- Knowledge of current billing and coding regulations and compliance requirements.
- Excellent communication and customer service skills.
- Attention to detail and a high level of accuracy in data entry.
- Strong organizational and time management skills.
- Ability to handle sensitive information with confidentiality.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Familiarity with audit processes and financial reporting.
- Strong problem-solving abilities and analytical skills.
- Ability to stay updated on changes in insurance regulations and billing procedures.
- Prior experience with payment reconciliation and accounting practices.
- Certification in medical billing and coding (e.g., CPC, CPB) is a plus.
- Ability to train and mentor new staff members.
- Experience in handling patient inquiries and providing effective solutions.
- Strong multitasking abilities and capability to thrive in a fast-paced environment.

- Review and process medical claims for accuracy and completeness.
- Communicate with healthcare providers to obtain necessary documentation and information.
- Submit electronic and paper claims to insurance companies and healthcare payers.
- Follow up on unpaid or denied claims by contacting insurance companies or patients.
- Verify patient insurance coverage and eligibility.
- Generate and mail statements to patients for balances owed.
- Process payments received from patients and insurance companies.
- Reconcile daily billing transactions and ensure accuracy in the accounting system.
- Respond to patient inquiries regarding billing issues and payment options.
- Assist patients with setting up payment plans as needed.
- Maintain comprehensive records of patient interchanges and transactions.
- Collaborate with the accounting department to ensure accurate financial reporting.
- Stay updated on changes in insurance regulations and billing procedures.
- Conduct regular audits to ensure compliance with billing policies and procedures.
- Identify and resolve discrepancies in billing records.
- Prepare and submit regular reports on billing activities and results to management.
- Train new staff members on billing procedures and use of billing software.
- Participate in regular team meetings to discuss workflow and resolve ongoing billing issues.
- Utilize billing software and electronic health record systems efficiently.
- Maintain patient confidentiality in accordance with HIPAA regulations.

The ideal candidate for the role of Virtual Patient Billing Coordinator is a highly detail-oriented professional with a minimum of two years of experience in medical billing or a related field. They possess proficiency in medical billing software and electronic health record systems, alongside a thorough understanding of insurance guidelines, including Medicare and Medicaid. Their knowledge extends to current billing and coding regulations, compliance requirements, and the ability to perform precise data entry with exceptional accuracy. With excellent communication and customer service skills, they are adept at managing patient inquiries and providing effective solutions. They are highly organized, able to manage time efficiently, and capable of prioritizing tasks in a fast-paced environment. The ideal candidate is both a strong independent worker and a collaborative team player, with the ability to maintain patient confidentiality and adhere to HIPAA regulations. Their proficiency in Microsoft Office Suite, coupled with strong problem-solving abilities and analytical skills, make them invaluable in identifying and resolving billing discrepancies. They are proactive in staying updated with regulatory changes and are skilled at training and mentoring new staff members, bringing both resilience and adaptability to their role. Certification in medical billing and coding (e.g., CPC, CPB) is a plus, fortifying their commitment to excellence in financial reporting and audit processes.

- Review and process medical claims for accuracy and completeness.
- Communicate with healthcare providers to obtain necessary documentation and information.
- Submit electronic and paper claims to insurance companies and healthcare payers.
- Follow up on unpaid or denied claims by contacting insurance companies or patients.
- Verify patient insurance coverage and eligibility.
- Generate and mail statements to patients for balances owed.
- Process payments received from patients and insurance companies.
- Reconcile daily billing transactions and ensure accuracy in the accounting system.
- Respond to patient inquiries regarding billing issues and payment options.
- Assist patients with setting up payment plans as needed.
- Maintain comprehensive records of patient interchanges and transactions.
- Collaborate with the accounting department to ensure accurate financial reporting.
- Stay updated on changes in insurance regulations and billing procedures.
- Conduct regular audits to ensure compliance with billing policies and procedures.
- Identify and resolve discrepancies in billing records.
- Prepare and submit regular reports on billing activities and results to management.
- Train new staff members on billing procedures and use of billing software.
- Participate in regular team meetings to discuss workflow and resolve ongoing billing issues.
- Utilize billing software and electronic health record systems efficiently.
- Maintain patient confidentiality in accordance with HIPAA regulations.

- Detail-oriented with a high level of accuracy
- Strong analytical and problem-solving skills
- Excellent communication abilities
- Outstanding customer service skills
- Highly organized and adept at managing time
- Ability to work independently and collaboratively as part of a team
- Proficiency in medical billing software and electronic health record systems
- Thorough understanding of insurance guidelines and regulations
- Capacity to handle sensitive information confidentially
- Fast learner and adaptable to changes in procedures
- Proactive in staying updated with regulatory changes
- Skilled at training and mentoring team members
- Effective at resolving billing discrepancies and issues
- Resilient in a fast-paced, high-pressure environment
- Committed to maintaining patient confidentiality and adhering to HIPAA regulations
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook)

- Competitive salary ranging from $40,000 to $55,000 annually, depending on experience
- Comprehensive health insurance (medical, dental, vision)
- Retirement savings plan with company match
- Paid time off (PTO) and holidays
- Flexible working hours with remote work opportunities
- Life insurance and disability coverage
- Employee assistance program (EAP)
- Continuing education and professional development allowances
- Opportunities for career advancement and growth
- Access to training and certification programs
- Wellness programs and initiatives
- Technology and home office stipends
- Employee discount programs
- Parental leave and family support benefits
- Performance-based bonuses and incentives