Virtual Restaurant Assistant

Vintti is a staffing agency with a unique mission: to create win-win scenarios for both US businesses and Latin American professionals. We address the challenges faced by SMBs, startups, and firms in finding the right talent, as well as the aspirations of skilled Latin American workers seeking international opportunities. By bridging this gap, Vintti enables US companies to access a wealth of untapped talent, while providing Latin American professionals with pathways to expand their careers on a global scale. Our approach cultivates a symbiotic ecosystem that benefits all parties involved.

A Virtual Restaurant Assistant plays a crucial role in enhancing the operational efficiency of a restaurant by providing remote support in various aspects. This role involves managing online reservations, coordinating with kitchen and service staff, handling customer inquiries via phone or chat, and updating digital menus and social media channels. By leveraging technology, the Virtual Restaurant Assistant ensures seamless communication and smooth operations, ultimately contributing to an enhanced customer experience and streamlined restaurant management.

- Proven experience as a Virtual Assistant or relevant role in the hospitality or restaurant industry
- Proficiency in managing online ordering systems and delivery platforms
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- High level of proficiency with digital tools and software, including CRM systems, POS systems, and office software (e.g. MS Office, Google Workspace)
- Ability to manage social media accounts and create engaging content
- Familiarity with digital marketing and email campaign tools
- Basic understanding of food safety and hygiene regulations
- Strong problem-solving skills and ability to troubleshoot tech issues
- Experience with inventory management and stock monitoring
- Ability to analyze sales data and customer feedback to recommend improvements
- Excellent time-management skills and ability to meet deadlines
- High level of accuracy and attention to detail
- Flexibility to work irregular hours, including weekends and holidays
- High school diploma or equivalent; additional qualifications in business, hospitality, or related fields are a plus

- Manage online orders and coordinate delivery schedules
- Update digital menus with daily specials and new items
- Respond promptly to customer inquiries via chat, email, or social media
- Monitor inventory levels and notify the kitchen team of low-stock items
- Process payments and handle refunds or order adjustments
- Facilitate communication between customers, kitchen staff, and delivery drivers
- Ensure compliance with food safety and hygiene standards in online orders
- Generate daily sales reports and perform basic data entry
- Assist with marketing efforts, including social media posts and email campaigns
- Provide troubleshooting support for the restaurant’s online ordering platform
- Schedule and coordinate virtual events, such as cooking classes or promotions
- Maintain customer loyalty programs and update reward points
- Analyze customer feedback and recommend improvements
- Manage partnerships with third-party delivery services and platforms
- Perform quality assurance checks on outgoing orders through digital tracking

The ideal candidate for the Virtual Restaurant Assistant role is a highly motivated and self-driven individual with proven experience as a Virtual Assistant or in a related position within the hospitality or restaurant industry. They possess exceptional verbal and written communication skills, alongside a strong customer service orientation, enabling them to respond promptly and empathetically to customer inquiries across various channels. Technologically savvy, they are proficient in managing online ordering systems, delivery platforms, and digital tools such as CRM, POS systems, and office software. Their advanced organizational and multitasking abilities allow them to efficiently manage inventory levels, process payments, and handle refunds or adjustments with a keen eye for detail and accuracy. Familiarity with social media management, digital marketing, and email campaign tools equips them to assist with marketing efforts and create engaging content. They are adaptable and flexible, thriving in dynamic environments and capable of working irregular hours, including weekends and holidays. Their proactive problem-solving skills and ability to remain calm under pressure ensure seamless operation, even during high-stress situations. Additionally, their passion for food and the restaurant industry, combined with strong interpersonal skills and a can-do attitude, makes them a reliable team player who continuously strives for improvement and excellence in their role.

- Manage online orders and coordinate delivery schedules
- Update digital menus with daily specials and new items
- Respond promptly to customer inquiries via chat, email, or social media
- Monitor inventory levels and notify the kitchen team of low-stock items
- Process payments and handle refunds or order adjustments
- Facilitate communication between customers, kitchen staff, and delivery drivers
- Ensure compliance with food safety and hygiene standards in online orders
- Generate daily sales reports and perform basic data entry
- Assist with marketing efforts, including social media posts and email campaigns
- Provide troubleshooting support for the restaurant’s online ordering platform
- Schedule and coordinate virtual events, such as cooking classes or promotions
- Maintain customer loyalty programs and update reward points
- Analyze customer feedback and recommend improvements
- Manage partnerships with third-party delivery services and platforms
- Perform quality assurance checks on outgoing orders through digital tracking

- Highly motivated and self-driven
- Strong customer service orientation
- Excellent communication and interpersonal skills
- Adaptability and flexibility in a dynamic environment
- Keen attention to detail and accuracy
- Technologically savvy and quick to learn new systems
- Proactive problem-solver with a can-do attitude
- Ability to work independently and as part of a team
- Strong organizational and time-management skills
- Creative, with an eye for engaging content
- Reliable and trustworthy with a high level of integrity
- Eagerness to learn and improve continuously
- Calm under pressure and able to handle high-stress situations
- Empathetic and able to connect with customers
- Passionate about food and the restaurant industry

- Competitive salary range of $35,000 to $45,000 per year
- Health, dental, and vision insurance
- Flexible work schedule with the ability to work remotely
- Paid time off (PTO) and holidays
- Opportunities for professional development and career advancement
- Employee discount on restaurant menu items
- Access to virtual training and development programs
- Participation in a performance-based bonus program
- Supportive team environment
- Access to mental health and wellness programs
- Retirement savings plan with employer matching contributions
- Subscription to online learning platforms
- Regular virtual team-building activities
- Reimbursement for home office equipment and internet expenses
- Opportunities to contribute to innovative projects and initiatives