Workplace Support Specialist

Vintti is revolutionizing remote staffing by prioritizing time zone alignment. We connect US-based SMBs, startups, and firms with Latin American professionals who work synchronously with US schedules. This approach ensures that businesses can maintain their usual workflows, conduct real-time meetings, and collaborate effectively without the typical challenges of working across disparate time zones.

A Workplace Support Specialist plays a vital role in enhancing the efficiency and satisfaction of employees within a company. This position is responsible for providing comprehensive support in various areas, including IT assistance, facilities management, and administrative tasks. The specialist ensures that the office environment is conducive to productivity and well-being by addressing issues promptly and maintaining essential services. By facilitating communication and coordinating with different departments, a Workplace Support Specialist helps create a seamless and supportive work atmosphere, contributing to the overall success of the organization.

- Bachelor's degree in Information Technology, Computer Science, or related field
- 2+ years of experience in technical support or similar role
- Proficiency with Windows, Mac, and Linux operating systems
- Strong understanding of networking concepts and protocols
- Experience with hardware troubleshooting and maintenance
- Familiarity with help desk software and ticketing systems
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and prioritize effectively
- Proficiency in using and supporting office productivity software (e.g., Microsoft Office Suite, G Suite)
- Experience with video conferencing platforms and audio-visual equipment
- Knowledge of IT security principles and practices
- Ability to work independently and as part of a team
- Strong documentation skills
- Willingness to engage in continuous learning and professional development
- Availability to provide support outside regular business hours when necessary
- Certification in IT-related fields (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) is a plus
- Experience in coordinating with vendors and managing vendor relationships
- Familiarity with remote support tools and technologies
- Ability to conduct training and provide clear instructions to non-technical staff

- Provide technical support for hardware and software issues
- Manage and resolve tickets in the help desk system
- Install, configure, and maintain workstations and peripherals
- Troubleshoot network and connectivity problems
- Conduct regular maintenance on equipment and systems
- Assist in onboarding new employees by setting up accounts and equipment
- Maintain an inventory of hardware and software assets
- Provide support for video conferencing and audio-visual equipment
- Ensure compliance with IT policies and procedures
- Conduct training sessions on technology and software for staff
- Collaborate with IT team members on various projects
- Update and document technical procedures and user guides
- Respond to urgent queries and service requests promptly
- Monitor IT systems and report any irregularities
- Manage user accounts and access control
- Coordinate with vendors for equipment procurement and repair
- Support remote employees with technical issues
- Participate in regular team meetings and provide status updates
- Assist with IT security measures, such as antivirus updates and patches
- Provide feedback and suggest improvements for IT services and support

The ideal candidate for the Workplace Support Specialist role will have a Bachelor's degree in Information Technology, Computer Science, or a related field, and possess over two years of experience in technical support. They will demonstrate strong technical proficiency across Windows, Mac, and Linux operating systems, coupled with a solid understanding of networking concepts and protocols. This individual will be skilled in hardware troubleshooting and maintenance, familiar with help desk software and ticketing systems, and have a proven track record of managing and resolving technical issues efficiently. Exceling in problem-solving and analytical tasks, they will also be adept in using and supporting office productivity software, and have experience with video conferencing platforms and audio-visual equipment. A standout candidate will possess excellent communication and interpersonal skills, enabling them to provide clear instructions and conduct training sessions for non-technical staff with patience and approachability. They will be detail-oriented, meticulously organized, and capable of multitasking and prioritizing in a fast-paced environment. A proactive team player with a collaborative spirit, they will exhibit high levels of professionalism and integrity, demonstrating resilience under pressure and a strong customer service orientation. Their dedication to continuous learning and professional development will be evident, as well as a commitment to implementing innovative ideas and providing high-quality IT support. Certification in IT-related fields, experience in coordinating with vendors, and familiarity with remote support tools will be highly valued, underscoring their reliability, dependability, and strong work ethic.

- Provide technical support for hardware and software issues
- Manage and resolve tickets in the help desk system
- Install, configure, and maintain workstations and peripherals
- Troubleshoot network and connectivity problems
- Conduct regular maintenance on equipment and systems
- Assist in onboarding new employees by setting up accounts and equipment
- Maintain an inventory of hardware and software assets
- Provide support for video conferencing and audio-visual equipment
- Ensure compliance with IT policies and procedures
- Conduct training sessions on technology and software for staff
- Collaborate with IT team members on various projects
- Update and document technical procedures and user guides
- Respond to urgent queries and service requests promptly
- Monitor IT systems and report any irregularities
- Manage user accounts and access control
- Coordinate with vendors for equipment procurement and repair
- Support remote employees with technical issues
- Participate in regular team meetings and provide status updates
- Assist with IT security measures, such as antivirus updates and patches
- Provide feedback and suggest improvements for IT services and support

- Strong technical aptitude and ability to learn quickly
- Detail-oriented and meticulously organized
- Proactive and takes initiative in problem-solving
- Adaptable and flexible in a fast-paced environment
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Patient and approachable, especially with non-technical staff
- Team player with a collaborative spirit
- High level of professionalism and integrity
- Strong time management and multitasking skills
- Resilient under pressure and calm in handling emergencies
- Enthusiastic about continuous learning and professional growth
- Reliable and dependable with a strong work ethic
- Innovative mindset with a willingness to implement new ideas
- Dedicated to providing high-quality IT support and services

- Competitive salary range
- Comprehensive health insurance (medical, dental, vision)
- Retirement savings plan with company match
- Paid time off (vacation, sick leave, personal days)
- Paid holidays
- Employee assistance program (EAP)
- Work-from-home flexibility
- Professional development opportunities
- Certification reimbursement
- Tuition assistance program
- Employee wellness programs
- Gym membership reimbursement
- Casual dress code
- Company-sponsored social events and team-building activities
- Onsite snacks and beverages
- Technology and equipment provided for work
- Life and disability insurance
- Transit and parking benefits
- Family leave (maternity, paternity, adoption, etc.)
- Access to online learning platforms and resources
- Career advancement opportunities
- Recognition and reward programs