Credit and Collections Manager

Vintti stands at the forefront of economically advantageous staffing solutions for US businesses. By facilitating partnerships between American companies and Latin American professionals, we offer a pathway to reduced operational costs without sacrificing quality. Our approach enables businesses to reinvest savings into core areas, fostering growth and enhancing overall market competitiveness.

A Credit and Collections Manager is responsible for overseeing the credit granting and collections process within a company. This role involves evaluating customers' creditworthiness, establishing credit policies, and setting up terms of credit. Additionally, the manager monitors and manages the collection of outstanding invoices to ensure timely payment and minimize bad debt. They work closely with other departments to resolve billing issues efficiently. By maintaining a balance between profitability and loss management, the Credit and Collections Manager plays a key role in optimizing cash flow and maintaining strong customer relationships.

- Bachelor’s degree in finance, accounting, business administration, or a related field
- Minimum of 5 years of experience in credit and collections
- Proven leadership and management experience
- Strong knowledge of credit and collections laws and regulations
- Proficiency with accounting software and ERP systems
- Excellent negotiation and communication skills
- Strong analytical and problem-solving abilities
- Detail-oriented with strong organizational skills
- Ability to work under pressure and meet deadlines
- Strong interpersonal skills with ability to build relationships with customers and internal teams
- Experience in developing and implementing credit and collections policies
- Proficiency in Microsoft Office, particularly Excel
- Knowledge of financial statements and credit analysis
- Ability to handle confidential information with discretion
- Strong decision-making skills and ability to exercise independent judgment

- Review aging reports to identify overdue accounts and prioritize collection efforts
- Contact customers via phone, email, and mail to follow up on overdue invoices
- Negotiate payment plans and settlements with delinquent customers
- Monitor and manage the credit limits and terms for existing and new customers
- Evaluate credit applications and perform credit checks to assess risk
- Collaborate with sales and customer service teams to resolve billing disputes and discrepancies
- Prepare and present regular reports on accounts receivable status and collection activities to senior management
- Implement collection strategies to minimize bad debt and improve cash flow
- Maintain accurate and up-to-date customer records in the accounting software
- Supervise and train collections staff to ensure effective and efficient operations
- Coordinate with external collection agencies and legal counsel for unresolved accounts
- Develop and update collections policies and procedures for compliance and efficiency
- Analyze financial statements and customer payment patterns to identify potential risks
- Implement and monitor automated systems and tools for credit and collections management
- Conduct regular audits of accounts receivable processes to identify areas for improvement
- Stay informed about relevant industry trends, regulations, and best practices
- Facilitate regular meetings with the collections team to discuss progress, challenges, and strategies

The ideal candidate for the Credit and Collections Manager role is a seasoned professional with a minimum of five years of experience in credit and collections, combined with a bachelor's degree in finance, accounting, business administration, or a related field. They possess proven leadership and management experience, demonstrating strong skills in supervising, training, and mentoring collections staff. This individual has in-depth knowledge of credit and collections laws and regulations and exhibits proficiency with accounting software, ERP systems, and Microsoft Office, particularly Excel. They are a skilled negotiator and communicator, able to resolve conflicts and build robust relationships with customers and internal teams. Their analytical mindset and problem-solving abilities enable them to assess risks and develop effective collection strategies. Detail-oriented and highly organized, they thrive under pressure and consistently meet deadlines. The ideal candidate is proactive, results-oriented, and adaptable to changing priorities, with strong ethical standards and professional integrity. They bring a customer-focused approach, a commitment to high standards of service delivery, and a positive, resilient attitude. Tech-savvy and open to leveraging new tools and technologies, this individual is also adept at handling confidential information with discretion and demonstrates an exceptional capacity for data analysis and financial reporting, ensuring the company’s credit and collections processes are efficient and effective.

- Review aging reports to identify overdue accounts and prioritize collection efforts.
- Contact customers via phone, email, and mail to follow up on overdue invoices.
- Negotiate payment plans and settlements with delinquent customers.
- Monitor and manage the credit limits and terms for existing and new customers.
- Evaluate credit applications and perform credit checks to assess risk.
- Collaborate with sales and customer service teams to resolve billing disputes and discrepancies.
- Prepare and present regular reports on accounts receivable status and collection activities to senior management.
- Implement collection strategies to minimize bad debt and improve cash flow.
- Maintain accurate and up-to-date customer records in the accounting software.
- Supervise and train collections staff to ensure effective and efficient operations.
- Coordinate with external collection agencies and legal counsel for unresolved accounts.
- Develop and update collections policies and procedures for compliance and efficiency.
- Analyze financial statements and customer payment patterns to identify potential risks.
- Implement and monitor automated systems and tools for credit and collections management.
- Conduct regular audits of accounts receivable processes to identify areas for improvement.
- Stay informed about relevant industry trends, regulations, and best practices.
- Facilitate regular meetings with the collections team to discuss progress, challenges, and strategies.

- Strong leadership and motivational skills
- Excellent interpersonal and communication abilities
- High aptitude for negotiation and conflict resolution
- Exceptional organizational and multitasking skills
- Strong attention to detail and accuracy
- Analytical mindset with strong problem-solving capabilities
- Ability to work independently and as part of a team
- Strong ethical standards and professional integrity
- Proactive and results-oriented approach
- Adaptability to changing priorities and conditions
- Strong coaching and mentoring skills
- Customer-focused with a commitment to high standards of service delivery
- High level of initiative and resourcefulness
- Demonstrated ability to meet tight deadlines under pressure
- Strong competency in data analysis and financial reporting
- Ability to maintain confidentiality and handle sensitive information appropriately
- Positive and resilient attitude
- Tech-savvy with openness to leveraging new tools and technologies for improvement

- Competitive salary range based on experience and qualifications
- Comprehensive health, dental, and vision insurance plans
- Generous paid time off (PTO) and holiday schedule
- 401(k) retirement plan with company match
- Life and disability insurance coverage
- Employee wellness programs, including access to fitness facilities or gym membership discounts
- Flexible work hours and remote work options
- Professional development opportunities and support for continuing education
- Career advancement opportunities within the company
- Access to industry conferences and networking events
- Employee assistance program (EAP) for personal well-being
- Company-sponsored training sessions and workshops
- Health savings account (HSA) and flexible spending account (FSA) options
- Employee recognition and reward programs
- Collaborative and inclusive work environment
- Tuition reimbursement program for further education
- Onsite childcare services or childcare assistance program
- Recreational and team-building activities
- Company discounts on products and services
- Diversity and inclusion programs and initiatives