Customer Relations Coordinator

Vintti is a cutting-edge staffing agency revolutionizing the way US companies build their teams. Leveraging advanced technology and embracing the power of remote work, we connect SMBs, startups, and firms across the United States with top-tier talent from Latin America. Our platform seamlessly integrates professionals into US business ecosystems, regardless of physical borders. Vintti operates on the principle of a borderless future of work, where skills and expertise trump geographical constraints.

A Customer Relations Coordinator is pivotal in managing and enhancing relationships between a company and its clientele. They serve as the primary point of contact for customers, addressing inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This role involves coordinating communication strategies, analyzing customer feedback, and implementing service improvement initiatives. The Customer Relations Coordinator works closely with various departments to align customer service activities with the company's goals, fostering a positive customer experience and loyalty. They are essential in promoting a customer-centric culture within the organization.

- Bachelor's degree in Business Administration, Communications, or a related field.
- Proven experience in customer service or a customer relations role.
- Proficiency in using CRM software and customer service tools.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and conflict resolution abilities.
- High level of empathy and the ability to handle difficult customers with patience.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to work independently and as part of a team.
- Positive attitude and professional demeanor.
- Flexible and adaptable to changing situations and priorities.
- Ability to analyze data and generate reports.
- Experience with data entry and maintaining accurate records.
- Knowledge of industry trends and best practices in customer service.
- Availability to work flexible hours, including evenings and weekends if needed.
- Strong follow-up skills and commitment to customer satisfaction.

- Respond to customer inquiries and concerns via phone, email, and live chat.
- Manage and resolve customer complaints in a timely and empathetic manner.
- Update and maintain customer records in the CRM system.
- Coordinate with other departments to escalate and resolve customer issues.
- Monitor customer interactions to ensure quality and consistency.
- Assist in the development and implementation of customer service policies.
- Track and analyze customer service metrics and prepare reports.
- Conduct follow-up calls to ensure customer satisfaction and gather feedback.
- Provide product information and guidance to customers.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
- Help organize and execute customer engagement initiatives and events.
- Maintain a positive and professional demeanor while representing the company.
- Identify opportunities for improving customer service processes and suggest enhancements.
- Support the sales team by providing customer insights and feedback.
- Process orders, returns, and exchanges accurately and efficiently.
- Stay informed about industry trends and competitor activities to better serve customers.
- Handle special projects and additional duties as assigned by the customer relations manager.

The ideal candidate for the role of Customer Relations Coordinator will possess a Bachelor's degree in Business Administration, Communications, or a related field, complemented by proven experience in customer service or a similar customer relations role. This individual will excel in communication, boasting impeccable verbal and written skills essential for effectively addressing customer inquiries and concerns. They are empathetic and patient, adept at managing and resolving conflicts with a high level of professionalism and understanding. Highly organized and detail-oriented, the candidate can multitask and manage time efficiently in a fast-paced environment. Proficiency in CRM software, customer service tools, and the Microsoft Office Suite is crucial, as is the ability to analyze data and generate insightful reports to enhance customer satisfaction. The ideal candidate is a proactive problem solver, capable of working independently while also being a collaborative team player. Adaptability and flexibility to changing situations are key strengths, and they consistently maintain a positive attitude, even under pressure. A commitment to customer satisfaction drives their interactions, supported by their strong follow-up skills and knowledge of industry trends and best practices. This candidate is also reliable and punctual, with a proven track record of executing special projects with minimal supervision, ensuring that they can meet both standard and unique demands of the role.

- Respond to customer inquiries and concerns via phone, email, and live chat.
- Manage and resolve customer complaints in a timely and empathetic manner.
- Update and maintain customer records in the CRM system.
- Coordinate with other departments to escalate and resolve customer issues.
- Monitor customer interactions to ensure quality and consistency.
- Assist in the development and implementation of customer service policies.
- Track and analyze customer service metrics and prepare reports.
- Conduct follow-up calls to ensure customer satisfaction and gather feedback.
- Provide product information and guidance to customers.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
- Help organize and execute customer engagement initiatives and events.
- Maintain a positive and professional demeanor while representing the company.
- Identify opportunities for improving customer service processes and suggest enhancements.
- Support the sales team by providing customer insights and feedback.
- Process orders, returns, and exchanges accurately and efficiently.
- Stay informed about industry trends and competitor activities to better serve customers.
- Handle special projects and additional duties as assigned by the customer relations manager.

- Strong communicator with excellent verbal and written skills.
- Highly empathetic and patient.
- Proactive problem solver with strong conflict resolution skills.
- Detail-oriented and highly organized.
- Able to manage multiple tasks efficiently in a fast-paced environment.
- Team player with a positive attitude.
- Adaptable and flexible to changing situations.
- Technologically proficient in CRM systems and customer service tools.
- Self-motivated and capable of working independently.
- Able to maintain professionalism under pressure.
- Customer-focused with a commitment to satisfaction.
- Insightful with the ability to analyze data and derive actionable insights.
- Reliable and punctual with strong time management skills.
- Collaborative with strong interpersonal skills.
- Proficient in Microsoft Office Suite.
- Knowledgeable about industry trends and best practices.
- Capable of executing special projects with minimal supervision.

- Competitive salary range: $XX,XXX - $XX,XXX per year
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off (vacation, sick leave, and holidays)
- Flexible working hours and remote work opportunities
- Professional development and training programs
- Employee assistance program (EAP)
- Life and disability insurance
- Tuition reimbursement for further education
- Opportunities for career advancement within the company
- Employee discounts on company products and services
- Wellness programs and gym membership discounts
- Monthly team-building activities and social events
- Inclusive and supportive work environment
- Performance-based bonuses and incentives
- Recognition and rewards programs for outstanding performance