Customer Service Recruiter

Vintti is a staffing agency with a unique mission: to create win-win scenarios for both US businesses and Latin American professionals. We address the challenges faced by SMBs, startups, and firms in finding the right talent, as well as the aspirations of skilled Latin American workers seeking international opportunities. By bridging this gap, Vintti enables US companies to access a wealth of untapped talent, while providing Latin American professionals with pathways to expand their careers on a global scale. Our approach cultivates a symbiotic ecosystem that benefits all parties involved.

A Customer Service Recruiter plays a pivotal role in identifying and hiring talented individuals who will enhance customer satisfaction and maintain the company’s reputation for excellent service. This professional is responsible for sourcing, screening, and interviewing candidates for customer service positions, ensuring they possess the right skills and attitude to meet customer needs. They work closely with hiring managers to understand staffing requirements, utilize various recruiting tools and platforms, and maintain a pipeline of potential candidates. Their goal is to match the right candidates with the company’s customer service needs, fostering a positive client experience and promoting long-term customer loyalty.

- Bachelor's degree in Human Resources, Business Administration, or related field
- Proven experience as a recruiter, ideally within customer service or a similar industry
- Proficient in using applicant tracking systems (ATS) and other recruitment software
- Strong knowledge of sourcing techniques, including social media, job boards, and networking
- Excellent understanding of employment laws and regulations
- Exceptional communication and interpersonal skills
- Ability to effectively screen and evaluate candidates
- Strong organizational and time-management abilities
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to handle multiple tasks and prioritize effectively
- Experience in conducting interviews both over the phone and in-person
- Strong negotiation skills
- Detail-oriented with a focus on providing a positive candidate experience
- Ability to travel periodically to attend job fairs and industry conferences
- Analytical skills to interpret recruitment metrics and data
- Ability to work collaboratively with cross-functional teams
- Experience in developing and implementing recruitment strategies
- High level of discretion and professionalism in handling sensitive information
- Proven ability to build and maintain a talent pipeline
- Strong problem-solving and decision-making skills

- Source potential candidates through various channels
- Screen resumes and applications for qualification
- Conduct initial phone interviews
- Coordinate interviews with hiring managers and candidates
- Develop and maintain a talent pipeline
- Collaborate with hiring managers on staffing requirements
- Ensure a positive candidate experience with prompt communication
- Administer and interpret pre-employment assessments
- Negotiate job offers and start dates
- Conduct reference checks and background screenings
- Maintain records in the applicant tracking system (ATS)
- Attend job fairs and industry conferences
- Create and post job descriptions
- Analyze recruitment metrics
- Collaborate with HR on compliance with policies and laws
- Report recruitment progress to senior management
- Develop and implement recruitment strategies
- Assist with onboarding and orientation
- Stay updated on industry trends and best practices

The ideal candidate for the Customer Service Recruiter role will possess a Bachelor's degree in Human Resources, Business Administration, or a related field and have proven experience in recruitment, especially within customer service or a similar industry. They will exhibit proficiency with applicant tracking systems (ATS) and other recruitment software, showcasing a strong command of diverse sourcing techniques across social media, job boards, and networking platforms. An in-depth understanding of employment laws and regulations is crucial, along with exceptional communication and interpersonal skills to effectively screen and evaluate candidates while ensuring a positive candidate experience. The candidate should be highly organized, capable of handling multiple tasks with effective time management, and detail-oriented. Proficiency in Microsoft Office Suite and strong negotiation skills are necessary, alongside the ability to travel periodically for job fairs and conferences. The ideal candidate will possess strong analytical skills to interpret recruitment metrics, collaborate seamlessly across functional teams, and demonstrate creativity in developing recruitment strategies. A proactive and self-motivated approach, coupled with high levels of professionalism, discretion, and ethical standards, is essential. They should be empathetic, resilient under pressure, adaptable, resourceful, and strategic, with a strong commitment to building and maintaining a robust talent pipeline and ensuring consistent adherence to company policies and employment laws. Additionally, they must exhibit a goal-driven attitude, be digitally savvy, and demonstrate a high degree of confidentiality in handling sensitive information.

- Source potential candidates through various channels including job boards, social media, and networking events
- Screen resumes and applications to identify qualified candidates
- Conduct initial phone interviews to assess candidate suitability for the role
- Coordinate and schedule interviews between candidates and hiring managers
- Develop and maintain a talent pipeline for future hiring needs
- Work closely with hiring managers to understand their specific staffing requirements
- Provide a positive candidate experience through prompt communication and feedback
- Administer pre-employment assessments and interpret results
- Negotiate job offers, including compensation and start dates, with selected candidates
- Conduct reference checks and background screenings for potential hires
- Maintain accurate and up-to-date records in the applicant tracking system (ATS)
- Attend job fairs and industry conferences to promote company opportunities and network with potential candidates
- Create and post engaging job descriptions on various recruitment platforms
- Analyze recruitment metrics to identify areas for improvement
- Collaborate with the HR team to ensure compliance with company policies and employment laws
- Provide regular updates on recruitment progress to the senior management team
- Develop and implement innovative recruitment strategies to attract top talent
- Assist with onboarding new hires, including coordinating orientation sessions
- Keep abreast of industry trends and best practices in recruitment and customer service fields

- Proactive and self-motivated
- Detail-oriented and organized
- Excellent communication skills
- Strong interpersonal skills
- Adaptable and flexible
- High level of professionalism
- Empathetic and patient
- Collaborative and team-oriented
- Strong analytical and problem-solving skills
- Goal-driven and results-oriented
- Creative and innovative thinker
- Resilient and able to handle pressure
- Strong ethical standards
- Resourceful and strategic
- Digitally savvy and tech-competent
- Effective time management skills
- High level of discretion and confidentiality

- Competitive salary range based on experience and qualifications
- Comprehensive health insurance plans (medical, dental, vision)
- Generous paid time off (PTO) including vacation days, sick leave, and holidays
- Employer-matched retirement savings plan (401(k) or equivalent)
- Flexible work schedule options, including remote work opportunities
- Professional development and training programs
- Opportunities for career advancement within the company
- Employee assistance programs (EAP) for mental health and wellness
- Reimbursement for relevant professional certifications and memberships
- Access to company wellness programs and on-site fitness facilities
- Performance-based bonuses or incentive programs
- Company-sponsored social events and team-building activities
- Relocation assistance for qualified candidates, if applicable
- Discount programs for company products or partnered services
- Tuition reimbursement for continued education and skill enhancement