Digital Payments Analyst

Vintti is a forward-thinking staffing agency at the forefront of global talent solutions. We specialize in connecting US-based SMBs, startups, and firms with highly skilled professionals from Latin America. Our innovative approach breaks down geographical barriers, allowing businesses to tap into a rich pool of diverse talent while offering Latin American professionals access to exciting international career opportunities. Vintti builds bridges across continents, fostering cultural exchange and driving business growth through strategic staffing solutions.

A Digital Payments Analyst plays a crucial role in the financial technology landscape, specializing in the analysis and optimization of digital payment systems. They are responsible for monitoring transaction data, identifying trends, and providing insights to improve the efficiency, security, and user experience of digital payment platforms. By collaborating with cross-functional teams, they help to implement innovative payment solutions and stay compliant with regulatory standards. Their work ensures seamless, secure, and efficient digital transactions, driving both customer satisfaction and business growth.

- Bachelor's degree in Finance, Business, Information Technology, or a related field.
- Minimum of 3 years of experience in digital payments, financial services, or data analysis.
- Strong analytical skills and experience with data analysis tools (e.g., Excel, SQL, Tableau).
- Knowledge of payment processing systems and digital payment methods.
- Familiarity with industry regulations and compliance standards related to digital payments.
- Experience with risk assessment, fraud detection, and dispute resolution.
- Excellent problem-solving and troubleshooting skills.
- Ability to work collaboratively with cross-functional teams and external partners.
- Strong communication skills, both written and verbal.
- Ability to prepare detailed reports and dashboards for management.
- Proficiency in project management and organizational skills.
- Experience with training and supporting internal teams on complex processes.
- Ability to stay up-to-date with industry trends and regulatory changes.
- Detail-oriented with a focus on ensuring data integrity and accuracy.
- Ability to handle sensitive information with confidentiality.

- Analyze transaction data to identify trends, patterns, and anomalies.
- Monitor and report on payment processing system performance.
- Collaborate with IT, Finance, and Customer Support teams to resolve payment issues.
- Conduct risk assessments and audits for regulatory compliance.
- Develop and implement payment process optimization strategies.
- Prepare detailed reports and dashboards for senior management.
- Handle escalations of complex payment disputes and fraud investigations.
- Research and evaluate new digital payment technologies.
- Provide training and support to internal teams on payment processes.
- Assist in maintaining documentation related to payment systems and policies.
- Participate in testing and rollout of system updates or new features.
- Work with vendors and external partners to resolve payment processing issues.
- Review and analyze user feedback to improve payment experience.
- Ensure data integrity and accuracy through regular validation checks.
- Stay updated with industry trends, regulatory changes, and best practices.

The ideal candidate for the role of Digital Payments Analyst will possess a Bachelor's degree in Finance, Business, Information Technology, or a related field, complemented by a minimum of 3 years of hands-on experience in digital payments, financial services, or data analysis. This individual will demonstrate strong analytical skills and proficiency with data analysis tools such as Excel, SQL, and Tableau, enabling them to identify trends, patterns, and anomalies in transaction data effectively. They will have in-depth knowledge of payment processing systems and digital payment methods, paired with a solid understanding of industry regulations and compliance standards. The candidate will be experienced in conducting risk assessments, fraud detection, and dispute resolution, showcasing excellent problem-solving and troubleshooting abilities. With a collaborative spirit, they will efficiently work with cross-functional teams and external partners to resolve payment issues and optimize processes. Superior communication skills, both written and verbal, will allow them to prepare detailed reports and dashboards for senior management and provide comprehensive training and support to internal teams. The ideal candidate will be highly organized, capable of managing multiple tasks, and proficient in project management. A keen attention to detail, commitment to data integrity, and the ability to handle sensitive information with confidentiality are essential. They will stay current with industry trends and regulatory changes, displaying flexibility and adaptability in a dynamic environment. Personal attributes such as a proactive problem-solving approach, strong sense of ownership, integrity, and a customer-oriented mindset will set this candidate apart, making them a confident decision-maker and an innovative thinker dedicated to continuous improvement.

- Analyze transaction data to identify trends, patterns, and anomalies in digital payment systems.
- Monitor and report on the performance of payment processing systems, ensuring they meet defined service levels.
- Collaborate with cross-functional teams including IT, Finance, and Customer Support to resolve payment-related issues.
- Conduct risk assessments and audits to ensure compliance with industry regulations and internal policies.
- Develop and implement strategies to optimize payment processes and reduce transaction costs.
- Prepare detailed reports and dashboards for senior management to support decision-making processes.
- Handle escalations of complex payment disputes and fraud investigations.
- Research and evaluate new digital payment technologies and solutions to enhance current systems.
- Provide training and support to internal teams on digital payment processes and tools.
- Assist in the development and maintenance of documentation related to payment systems, procedures, and policies.
- Participate in the testing and rollout of updates or new features for payment systems.
- Work with vendors and external partners to troubleshoot and resolve payment processing issues.
- Review and analyze feedback from users to improve payment experience and service quality.
- Ensure data integrity and accuracy by performing regular data validation checks.
- Stay updated with industry trends, regulatory changes, and best practices in digital payments.

- Exceptional attention to detail
- Strong analytical mindset
- Proactive problem-solver
- Collaborative team player
- Excellent communicator
- Highly organized and able to manage multiple tasks
- Quick learner of new technologies and systems
- Adaptable to changing environments and regulations
- Customer-oriented with a focus on improving user experience
- Confident decision-maker in high-pressure situations
- Integrity and commitment to ethical standards
- Strong sense of ownership and responsibility
- Innovative thinker with a drive for process improvements
- Resilient and capable of handling complex disputes
- Respectful of confidentiality and sensitive information

- Competitive salary ranging from $70,000 to $100,000 annually
- Comprehensive health insurance (medical, dental, vision)
- 401(k) retirement savings plan with company match
- Generous paid time off (PTO) and holidays
- Flexible work schedule with remote work options
- Professional development and training opportunities
- Tuition reimbursement program
- Employee wellness programs
- Paid parental leave
- Access to cutting-edge technologies and tools
- Opportunities for career advancement and growth
- Performance-based bonuses
- Commuter benefits and transportation allowances
- Collaborative and supportive work culture
- Regular team-building activities and company events