Director of Key Accounts

Vintti is revolutionizing remote staffing by prioritizing time zone alignment. We connect US-based SMBs, startups, and firms with Latin American professionals who work synchronously with US schedules. This approach ensures that businesses can maintain their usual workflows, conduct real-time meetings, and collaborate effectively without the typical challenges of working across disparate time zones.

The Director of Key Accounts is responsible for overseeing and managing relationships with the company's most important clients. This role entails strategizing and implementing account management plans to ensure client satisfaction while driving revenue growth. The Director of Key Accounts works closely with various internal departments to tailor solutions that meet client needs and exceed expectations. Additionally, this role involves analyzing market trends, identifying new opportunities for business development, and maintaining a high level of industry knowledge to effectively support and grow the company's key accounts portfolio.

- Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.
- Minimum of 8-10 years of experience in account management, sales, or related roles.
- Proven track record of managing and growing key accounts in a similar industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to develop and implement strategic account plans.
- Proficiency in analyzing account performance metrics and preparing detailed reports.
- Strong negotiation and contract management skills.
- Ability to identify and act on opportunities for cross-selling and up-selling.
- Experience in budget management and resource allocation.
- Ability to resolve escalated client issues promptly and effectively.
- Knowledge of industry trends and competitor activities.
- Proficiency in CRM software and other relevant business tools.
- Strong presentation and proposal development skills.
- Ability to travel as required to meet with key accounts and attend industry events.
- High degree of professionalism and client-centric approach.
- Strong problem-solving skills and ability to work under pressure.
- Certification in account management or related fields is a plus.

- Develop and maintain strategic relationships with key accounts.
- Monitor account performance and proactively address issues or potential risks.
- Lead and coordinate the work of account managers to ensure client satisfaction.
- Develop and implement account-specific strategies and business plans.
- Identify opportunities for account growth and drive cross-selling and up-selling initiatives.
- Conduct regular meetings and communications with key accounts to ensure alignment with client goals.
- Analyze and track account performance metrics and prepare detailed reports.
- Negotiate and finalize contracts and agreements with key accounts.
- Collaborate with internal teams to ensure seamless delivery of products and services.
- Resolve escalated client issues promptly and effectively.
- Stay updated on industry trends and competitor activities to inform account strategies.
- Manage account budgets and oversee the allocation of resources.
- Participate in strategic planning sessions to align key account growth with company objectives.
- Provide training and mentorship to account management staff.
- Develop and deliver presentations and proposals to key accounts.
- Gather and integrate client feedback to improve products and services.
- Represent the company at industry events and trade shows to nurture relationships and identify new business opportunities.

The ideal candidate for the Director of Key Accounts role is a seasoned professional with a Bachelor's degree in Business Administration, Marketing, or a related field, preferably an MBA, and a minimum of 8-10 years of progressive experience in account management or sales within a comparable industry. This individual will have a proven track record of building and expanding key account relationships, demonstrated through strategic acumen and exemplary ability in cross-selling and up-selling. Possessing robust leadership and team management skills, they excel in mentoring and guiding account managers to achieve peak client satisfaction. Their superior communication and interpersonal skills are complemented by a knack for resolving escalated issues efficiently and effectively. Detail-oriented and analytically minded, the ideal candidate will be adept at developing and implementing account-specific strategies, managing account budgets, and utilizing CRM and other business tools to track performance metrics. With a proactive approach to opportunity identification, they will be adept at negotiating and finalizing contracts and possess strong commercial insight. This individual will be highly adaptable, thriving in fast-paced environments, and employing innovative solutions to drive growth. Their high emotional intelligence, empathy, and customer-focused mindset enable them to build and maintain lasting client relationships. Additionally, they bring a commitment to continuous improvement, staying informed on industry trends and competitor activities, and contributing valuable insights to strategic planning. With a resilient, results-driven, and collaborative approach, they embody professionalism and exude confidence in steering the company’s key account management toward sustained success.

- Develop and maintain strategic relationships with key accounts.
- Monitor account performance and proactively address issues or potential risks.
- Lead and coordinate the work of account managers to ensure client satisfaction.
- Develop and implement account-specific strategies and business plans.
- Identify opportunities for account growth and drive cross-selling and up-selling initiatives.
- Conduct regular meetings and communication with key accounts to ensure alignment with client goals.
- Analyze and track account performance metrics and prepare detailed reports.
- Negotiate and finalize contracts and agreements with key accounts.
- Collaborate with internal teams to ensure seamless delivery of products and services.
- Resolve escalated client issues promptly and effectively.
- Stay updated on industry trends and competitor activities to inform account strategies.
- Manage account budgets and oversee the allocation of resources.
- Participate in strategic planning sessions to align key account growth with company objectives.
- Provide training and mentorship to account management staff.
- Develop and deliver presentations and proposals to key accounts.
- Gather and integrate client feedback to improve products and services.
- Represent the company at industry events and trade shows to nurture relationships and identify new business opportunities.

- Strategic thinker with a proactive approach to account management
- Exceptional relationship-building skills with clients and stakeholders
- Results-driven and goal-oriented
- Strong leadership and motivational abilities
- Highly adaptable and able to thrive in a fast-paced environment
- Excellent problem-solving and critical thinking skills
- High emotional intelligence and empathy
- Effective communicator with strong written and verbal skills
- Detail-oriented with strong organizational abilities
- Resilient and able to manage stress and ambiguity
- Strong commercial acumen and business insight
- Collaborative mindset with the ability to work cross-functionally
- Innovative and creative in identifying growth opportunities
- Customer-focused with a high degree of professionalism
- Committed to continuous improvement and learning

- Competitive salary range commensurate with experience
- Comprehensive health benefits including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Generous paid time off (PTO) and holidays
- Flexible work schedule and remote work options
- Company-sponsored professional development opportunities and tuition reimbursement
- Performance-based bonuses and incentives
- Employee wellness programs and mental health support
- Life and disability insurance
- Paid parental leave
- Employee assistance program (EAP)
- Access to industry events, conferences, and networking opportunities
- Company-sponsored social and team-building events
- Opportunities for career advancement and internal promotions
- Company laptop and mobile phone plan
- Travel allowances and expense reimbursements for business-related travel