Director of Global Accounts

Vintti is a staffing agency dedicated to boosting the economic efficiency of US companies. We provide access to a diverse range of skilled Latin American professionals, allowing businesses to build robust teams without the traditional high costs associated with domestic hiring. Our model supports companies in maximizing their resources, driving innovation, and achieving sustainable growth.

The Director of Global Accounts oversees the strategic management and expansion of a company's key accounts on an international scale. Responsible for building and maintaining long-term relationships with global clients, this role focuses on driving revenue growth and ensuring client satisfaction by delivering tailored solutions that meet diverse market needs. The Director of Global Accounts collaborates with cross-functional teams, including sales, marketing, and product development, to align business objectives and enhance the customer experience. Their leadership and expertise are crucial in navigating complex global markets, identifying new opportunities, and fostering a culture of continuous improvement.

- Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred
- Minimum of 10 years of experience in account management or related roles, with significant global exposure
- Proven track record in developing and implementing strategic account management plans
- Strong leadership skills with experience managing teams across multiple regions
- Excellent relationship-building abilities and client-facing skills
- Strong negotiation and contract management skills
- Proficient in data analysis and performance metrics tracking
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and crisis management experience
- In-depth knowledge of industry trends, competitive landscape, and emerging technologies
- Proven ability to identify and develop new business opportunities
- Experience with budget planning and financial forecasting
- Ability to work collaboratively with cross-functional teams, including sales, marketing, product development, and customer service
- Experience representing a company at industry events, conferences, and trade shows
- Strong organizational and time-management skills
- Ability to ensure compliance with company policies and industry regulations
- Experience mentoring and training team members
- Flexibility to adapt to a fast-paced and dynamic work environment
- Multilingual skills are a plus
- Willingness to travel extensively as needed
- Proficient in CRM software and other relevant account management tools

- Develop and execute strategic account management plans for global clients
- Lead and oversee a team of account managers across diverse regions
- Foster and sustain strong, long-term client relationships
- Act as the primary liaison for key global accounts
- Identify and cultivate new business opportunities with existing clients
- Conduct regular business reviews with clients to align on goals and expectations
- Collaborate with sales, marketing, product development, and customer service teams to deliver outstanding client experiences
- Analyze client requirements and market trends to recommend effective solutions and services
- Monitor and report on account performance metrics, including revenue growth, client satisfaction, and retention
- Negotiate and finalize contracts and agreements with clients
- Resolve escalated client issues promptly and effectively
- Provide regular updates and reports to senior management on account status and developments
- Manage budget planning and financial forecasting for global accounts
- Represent the company at industry events, conferences, and trade shows to build relationships and enhance brand presence
- Ensure adherence to company policies and industry regulations across all global account activities
- Mentor and train team members for skill enhancement and professional growth
- Stay informed about industry trends, competitive landscape, and emerging technologies for strategic decision-making
- Coordinate with regional directors to ensure consistent and effective client service delivery worldwide
- Oversee the creation and implementation of client-specific marketing and promotional campaigns
- Facilitate internal and external communications to ensure transparency and collaboration on client projects and initiatives

The ideal candidate for the Director of Global Accounts role is an accomplished professional with a Bachelor's degree in Business Administration, Marketing, or a related field, and preferably an MBA. They have a minimum of 10 years of experience in account management or related roles, with extensive global exposure and a proven track record in developing and executing strategic account management plans. This individual possesses strong leadership capabilities with experience overseeing teams across multiple regions, demonstrating exceptional relationship-building and client-facing skills. They excel in negotiation and contract management, and are proficient in data analysis and performance metrics tracking. The candidate is a strategic thinker with a global mindset, bringing excellent communication, interpersonal, and problem-solving skills to the table. They have a deep understanding of industry trends, the competitive landscape, and emerging technologies. Their proactive, result-oriented approach and ability to navigate cross-cultural teams are complemented by their strong decision-making, critical thinking, and adaptability in dynamic environments. They exhibit high emotional intelligence, attention to detail, and organizational talent, along with a strong business acumen and market awareness. The ideal candidate is tech-savvy, proficient in CRM software and other relevant tools, and possesses the ability to mentor and develop team members. They demonstrate a high level of integrity, professionalism, and customer-centric focus, with a strong commitment to client satisfaction. This candidate is resilient, tenacious, and capable of managing stress and high-pressure situations gracefully, while being willing to travel extensively and adapt to different time zones.

- Develop and implement strategic account management plans for global clients
- Lead and manage a team of account managers across multiple regions
- Build and maintain strong, long-lasting client relationships
- Serve as the main point of contact for key global accounts
- Identify and develop new business opportunities with existing clients
- Conduct regular business reviews with clients to ensure alignment on goals and expectations
- Collaborate with cross-functional teams, including sales, marketing, product development, and customer service, to deliver exceptional client experiences
- Analyze client needs and market trends to recommend effective solutions and services
- Track and report on account performance metrics, including revenue growth, client satisfaction, and retention
- Negotiate and finalize contracts and agreements with clients
- Resolve escalated client issues in a timely and effective manner
- Provide regular updates and reporting to senior management on account status and development
- Manage budget planning and financial forecasting for global accounts
- Represent the company at industry events, conferences, and trade shows to foster relationships and enhance the company's brand
- Ensure compliance with company policies and industry regulations across all global account activities
- Mentor and train team members to enhance their skills and professional development
- Stay informed about industry trends, competitive landscape, and emerging technologies to inform strategic decisions
- Coordinate with regional directors to ensure consistent and effective client service delivery worldwide
- Oversee the development and implementation of client-specific marketing and promotional campaigns
- Facilitate internal and external communications to ensure transparency and collaboration on client projects and initiatives

- Strategic thinker with a global mindset
- Strong leadership and motivational capabilities
- Exceptional relationship management skills
- Proactive and result-oriented approach
- Ability to navigate and manage cross-cultural teams effectively
- Strong decision-making and critical thinking skills
- Adaptable and flexible in dynamic environments
- Excellent negotiation and persuasion abilities
- High emotional intelligence and interpersonal skills
- Thorough attention to detail and organizational skills
- Strong analytical and problem-solving abilities
- Effective communication skills, both written and verbal
- High level of integrity and professionalism
- Strong sense of initiative and self-motivation
- Customer-centric focus with a strong commitment to client satisfaction
- Ability to manage stress and handle high-pressure situations gracefully
- Strong collaboration and teamwork skills
- Agile and open to continuous learning and development
- Tech-savvy with proficiency in CRM and other relevant tools
- Strong business acumen and market awareness
- Ability to mentor and develop team members
- Willingness to travel and adapt to different time zones
- Resilient and tenacious in achieving goals and overcoming challenges

- Competitive salary range commensurate with experience
- Comprehensive health benefits, including medical, dental, and vision coverage
- Life and disability insurance options
- Generous vacation, paid time off, and holidays
- Flexible working hours and remote work opportunities
- Retirement savings plan with company match
- Employee assistance program for mental health and well-being
- Professional development and training programs
- Opportunities for career advancement and promotions
- Performance-based bonuses and incentives
- Employee stock purchase plan
- Wellness programs and gym membership discounts
- Travel allowances and reimbursement for business trips
- Collaborative and inclusive work environment
- Networking opportunities through industry events and conferences
- Company-sponsored social events and team-building activities
- Recognition and rewards programs for outstanding performance
- Support for continuing education and advanced certifications
- Access to the latest technology and tools for job performance