Sales Support Specialist

Vintti bridges the staffing gap for US businesses with a unique focus on time zone compatibility. We source top talent from Latin America, offering companies access to professionals who are available during standard US working hours. This alignment eliminates the need for off-hour communications and allows for integrated teamwork, as if all team members were in the same office.

A Sales Support Specialist plays a crucial role in enhancing the sales team's productivity and efficiency. This role involves assisting with sales processes, managing customer relationships, and handling administrative tasks to ensure smooth operations. The specialist provides valuable support through lead generation, order processing, and data analysis, enabling the sales force to focus on closing deals and fostering client connections. By coordinating between various departments and streamlining workflow, a Sales Support Specialist helps create a seamless experience for both the sales team and customers, contributing to overall business success.

- Bachelor's degree in Business, Marketing, or a related field
- 2+ years of experience in a sales support or administrative role
- Proficiency with CRM software and MS Office Suite (Excel, Word, PowerPoint)
- Excellent communication skills, both verbal and written
- Strong organizational and multitasking abilities
- High attention to detail and accuracy
- Ability to work independently and as part of a team
- Familiarity with sales processes and customer service principles
- Strong problem-solving skills and ability to handle customer complaints
- Ability to analyze data and generate reports
- Excellent time management skills and ability to prioritize tasks
- Positive attitude and strong work ethic
- Experience with logistics and supply chain coordination is a plus
- Basic understanding of accounting and invoicing procedures
- Ability to learn and adapt quickly to new technology and processes

- Respond to customer inquiries via phone, email, and live chat
- Assist the sales team with the preparation of sales presentations and proposals
- Process sales orders and ensure timely delivery of products/services
- Maintain customer records and update database with new information
- Coordinate with logistics to track shipments and resolve delivery issues
- Generate and analyze sales reports to provide insights and support decision-making
- Monitor customer accounts and follow up on overdue payments or outstanding issues
- Prepare and distribute sales-related documents, such as contracts and invoices
- Assist in organizing sales events, trade shows, and product demonstrations
- Provide administrative support to the sales team, including scheduling meetings and preparing agendas
- Identify opportunities for process improvement and implement changes to enhance efficiency
- Collaborate with other departments, such as marketing and customer service, to ensure consistent and effective support for sales initiatives
- Handle customer complaints and work towards resolving issues promptly
- Support the onboarding of new sales team members with training and resources
- Maintain an up-to-date knowledge of company products, services, and promotions

The ideal candidate for the Sales Support Specialist role is a proactive and self-motivated individual with a Bachelor's degree in Business, Marketing, or a related field, coupled with over two years of experience in a sales support or administrative capacity. They possess exceptional communication skills, both verbal and written, enabling them to effectively interact with customers and collaborate with the sales team and other departments. Their proficiency in CRM software and the MS Office Suite, specifically Excel, Word, and PowerPoint, supports their ability to generate insightful sales reports and manage customer records with a high degree of accuracy and attention to detail. With a strong aptitude for problem-solving and handling customer complaints, they exhibit a positive and professional demeanor, even under pressure. The ideal candidate excels in organizing and multitasking, efficiently prioritizing tasks to ensure the timely processing of sales orders and coordination of logistics. Their familiarity with sales processes and customer service principles, along with basic understanding of accounting and invoicing procedures, sets them apart in supporting seamless sales operations. Additionally, they demonstrate a collaborative mindset, strong work ethic, and dependable nature, consistently striving for quality and efficiency. Their adaptability to changing priorities and quick learning ability for new technology and processes make them invaluable for implementing process improvements and optimizing sales support functions. Above all, they uphold a customer-focused approach with excellent service orientation, empathy, and patience in handling inquiries and complaints, ensuring a positive customer experience.

- Respond to customer inquiries via phone, email, and live chat
- Assist the sales team with the preparation of sales presentations and proposals
- Process sales orders and ensure timely delivery of products/services
- Maintain customer records and update database with new information
- Coordinate with logistics to track shipments and resolve delivery issues
- Generate and analyze sales reports to provide insights and support decision-making
- Monitor customer accounts and follow up on overdue payments or outstanding issues
- Prepare and distribute sales-related documents, such as contracts and invoices
- Assist in organizing sales events, trade shows, and product demonstrations
- Provide administrative support to the sales team, including scheduling meetings and preparing agendas
- Identify opportunities for process improvement and implement changes to enhance efficiency
- Collaborate with other departments, such as marketing and customer service, to ensure consistent and effective support for sales initiatives
- Handle customer complaints and work towards resolving issues promptly
- Support the onboarding of new sales team members with training and resources
- Maintain an up-to-date knowledge of company products, services, and promotions

- Strong interpersonal and communication skills
- High level of accuracy and attention to detail
- Proactive and self-motivated
- Ability to work well under pressure
- Strong analytical and problem-solving skills
- Team player with a collaborative mindset
- Customer-focused with excellent service orientation
- Highly organized with strong multitasking abilities
- Adaptable to changing priorities and demands
- Positive and professional demeanor
- Tech-savvy and quick to learn new systems
- Strong work ethic and commitment to quality
- Dependable and reliable with a strong sense of responsibility
- Creative thinker with the ability to suggest process improvements
- Empathetic and patient in handling customer inquiries and complaints

- Competitive salary range: $50,000 - $65,000 annually
- Comprehensive health insurance (medical, dental, vision)
- 401(k) plan with company match
- Paid time off (PTO) and holiday pay
- Flexible work schedule options
- Remote work opportunities
- Professional development and training programs
- Tuition reimbursement for further education
- Employee assistance program (EAP)
- Health and wellness programs
- Discounted company products/services
- Team building and company-sponsored social events
- Paid parental leave
- Performance-based bonuses and incentives
- Opportunities for career advancement and promotion within the company
- Collaborative and inclusive work environment