Senior Client Relationship Manager

Vintti stands at the forefront of economically advantageous staffing solutions for US businesses. By facilitating partnerships between American companies and Latin American professionals, we offer a pathway to reduced operational costs without sacrificing quality. Our approach enables businesses to reinvest savings into core areas, fostering growth and enhancing overall market competitiveness.

A Senior Client Relationship Manager plays a key role in nurturing and maintaining strong, long-term relationships with clients. This position involves understanding client needs, addressing their concerns, and ensuring a high level of satisfaction to foster loyalty and drive business growth. The Senior Client Relationship Manager collaborates with internal teams to deliver tailored solutions and services, while also identifying opportunities for account expansion and upselling. Effective communication, strategic thinking, and a deep understanding of the company's offerings are essential to excel in this role, which ultimately aims to enhance client engagement and retention.

- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience as a Client Relationship Manager or in a similar role.
- Strong understanding of customer relationship management (CRM) practices and tools.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to develop and maintain long-term client relationships.
- Strong problem-solving skills and the ability to handle client issues proactively.
- Demonstrated ability to identify and capitalize on account growth opportunities.
- Experience in preparing and presenting detailed reports and updates.
- Analytical skills to interpret client feedback and market trends.
- Proficiency in using CRM software and other relevant tools.
- Ability to work collaboratively with internal teams and stakeholders.
- Experience in negotiating and managing contracts and agreements.
- Track record of implementing successful client retention strategies.
- Strong organizational skills and attention to detail.
- Ability to travel as required for client meetings and industry events.
- Leadership skills to mentor and support junior team members.
- Knowledge of industry-specific trends and best practices.
- High level of professionalism and customer-centric mindset.

- Manage and nurture long-term relationships with key clients.
- Serve as the primary point of contact for client inquiries and issues.
- Identify and leverage opportunities for account growth and upselling.
- Coordinate with internal teams to ensure timely service delivery.
- Conduct routine client meetings and calls to discuss goals and performance.
- Prepare and present comprehensive reports on client accounts.
- Analyze and act on client feedback to improve satisfaction.
- Monitor market trends and competitor actions for client insights.
- Develop tailored service solutions to meet client objectives.
- Review, negotiate, and manage client contracts and agreements.
- Implement client retention strategies to minimize churn.
- Support marketing and sales teams in client acquisition efforts.
- Maintain detailed and up-to-date documentation of client interactions.
- Provide training and mentorship to junior relationship managers.
- Attend industry events to network and promote company services.

The ideal candidate for the Senior Client Relationship Manager role is an experienced professional with a Bachelor's degree in Business, Marketing, or a related field, and a proven track record in client relationship management. This individual excels in building and nurturing long-term client relationships, demonstrated by their exceptional communication, negotiation, and interpersonal skills. They possess a deep understanding of CRM practices and tools, and they are adept at proactively addressing client issues while identifying and leveraging opportunities for account growth. With strong analytical abilities, they are skilled at interpreting client feedback and market trends to provide strategic insights. The perfect candidate is highly organized with a keen attention to detail, capable of preparing and presenting comprehensive reports, and has a successful history of negotiating and managing contracts. Their collaborative mindset allows them to work effectively with internal teams, and their leadership qualities enable them to mentor junior relationship managers. Committed to client satisfaction, they exhibit a customer-centric approach, high level of professionalism, and the ability to thrive in fast-paced environments. Additionally, they are willing to travel as required and stay current with industry trends to offer innovative solutions. This person’s strong work ethic, adaptability, and result-driven attitude, combined with their strategic insight and creative problem-solving skills, make them an invaluable asset to any organization.

- Develop and maintain long-term relationships with key clients.
- Act as the primary point of contact for client inquiries and concerns.
- Identify and pursue opportunities for account growth and new business with existing clients.
- Coordinate with internal teams to ensure timely delivery of services and resolution of client issues.
- Conduct regular meetings and calls with clients to review performance, discuss goals, and strategize for future initiatives.
- Prepare and present detailed reports and updates on client accounts to internal stakeholders.
- Analyze client feedback and implement necessary improvements to enhance client satisfaction.
- Monitor market trends and competitor activities to provide strategic insights to clients.
- Create customized service solutions to meet specific client needs and objectives.
- Review and negotiate client contracts and agreements.
- Develop and execute client retention strategies to enhance loyalty and reduce churn.
- Collaborate with marketing and sales teams to support client acquisition efforts.
- Maintain comprehensive and up-to-date documentation of all client interactions and activities.
- Provide training and support to junior relationship managers and other team members.
- Attend industry events and conferences to network and promote the company’s services.

- Exceptional ability to build and sustain long-term client relationships
- Superior communication and interpersonal skills
- Strong problem-solving prowess and proactive approach to client issues
- Proven capability to identify and seize opportunities for account growth
- Excellent negotiation skills and contract management expertise
- High degree of analytical thinking and strategic insight
- Technical proficiency in CRM tools and relevant software
- Collaborative mindset with effective teamwork abilities
- High level of organization and attention to detail
- Adaptability and ability to thrive in a fast-paced environment
- Results-driven attitude with a focus on client satisfaction
- Demonstrated leadership and mentorship qualities
- In-depth knowledge of industry trends and competitive landscape
- High professionalism and a customer-centric approach
- Willingness to travel for client meetings and events
- Strong work ethic and commitment to excellence
- Innovative thinking and creative solution crafting skills

- Competitive salary range: $90,000 - $120,000 annually
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Generous paid time off and holiday schedule
- Flexible working hours and remote work opportunities
- Professional development and training programs
- Tuition reimbursement for relevant courses
- Employee wellness programs and gym membership discounts
- Company-sponsored events and team-building activities
- Opportunities for career advancement and internal promotions
- Travel reimbursement for client meetings and industry events
- Paid parental leave and family support benefits
- Employee assistance programs for mental health and wellbeing
- Performance-based bonuses and incentives
- Recognition and reward programs for outstanding performance
- Access to industry conferences and networking events
- Company laptop and essential office equipment provided
- Collaborative and supportive work environment
- Volunteer time off for community service activities