Mobile Payments Specialist

Vintti is a dynamic staffing agency bridging the gap between Latin American talent and US-based businesses. We specialize in connecting skilled professionals from Latin America with small and medium-sized businesses, startups, and firms across the United States. Our mission is to provide top-tier staffing solutions that enable US companies to access a diverse pool of talented individuals while offering exciting career opportunities to Latin American professionals. By leveraging our extensive network and deep understanding of both markets, Vintti facilitates mutually beneficial partnerships that drive growth and innovation for our clients and candidates alike.

A Mobile Payments Specialist is responsible for managing and enhancing mobile payment solutions to ensure seamless and secure transactions. This role involves staying abreast of the latest technological advancements and trends in the mobile payment industry. By providing technical expertise and strategic insights, the Mobile Payments Specialist works to optimize user experiences, streamline payment processes, and implement robust security measures. This position often collaborates with product developers, financial institutions, and other key stakeholders to drive innovation and adaptability in the ever-evolving landscape of mobile financial transactions.

- Bachelor's degree in Computer Science, Information Systems, Finance, or a related field.
- 3+ years of experience in mobile payment systems or a similar role.
- Proficiency with mobile payment platforms and technologies (e.g., NFC, QR codes, mobile wallets).
- Strong understanding of payment industry standards and regulations (e.g., PCI DSS).
- Experience with integration and management of payment gateways and APIs.
- Excellent troubleshooting and technical support skills.
- Solid understanding of security protocols and measures to prevent fraud.
- Strong analytical and problem-solving skills.
- Proficiency in data analysis and reporting tools.
- Experience with testing, quality assurance, and auditing processes.
- Strong communication skills, both written and verbal.
- Ability to train and educate both technical and non-technical stakeholders.
- Detail-oriented with a focus on accuracy and compliance.
- Ability to work collaboratively in cross-functional teams.
- Strong project management skills and ability to handle multiple tasks simultaneously.
- Familiarity with industry trends and technological advancements in mobile payments.
- Experience in customer service and handling escalations related to payment issues.
- Ability to develop and implement strategies for user adoption and satisfaction.

- Monitor and analyze mobile payment transactions for performance and accuracy.
- Provide technical support and troubleshooting for mobile payment systems and users.
- Collaborate with the development team to identify, report, and resolve system bugs or issues.
- Conduct regular audits of mobile payment systems to ensure compliance with industry standards and regulations.
- Communicate with financial institutions and payment gateways to manage integrations and resolve issues.
- Develop and maintain documentation for mobile payment processes and system updates.
- Train internal teams and clients on the usage and functionality of mobile payment systems.
- Research and implement security measures to protect against fraud and unauthorized transactions.
- Assist in the design and execution of tests for new features and updates in mobile payment applications.
- Generate periodic reports on mobile payment transactions, including insights and recommendations for improvement.
- Stay updated on industry trends, technological advancements, and regulatory changes relevant to mobile payments.
- Participate in cross-functional projects to improve overall payment operations and user experience.
- Handle escalations from customer service related to mobile payment issues promptly and effectively.
- Develop strategies to enhance user adoption and satisfaction with mobile payment solutions.
- Coordinate with marketing teams to support the launch of promotional campaigns related to mobile payments.

The ideal candidate for the Mobile Payments Specialist role will have a robust technical background, supported by a Bachelor's degree in Computer Science, Information Systems, Finance, or a related field, coupled with at least three years of hands-on experience in mobile payment systems or a similar arena. They possess a deep understanding and proficiency with mobile payment platforms and technologies, including NFC, QR codes, and mobile wallets, alongside a strong grasp of payment industry standards and regulations such as PCI DSS. The candidate excels in troubleshooting and providing technical support, with an ability to seamlessly integrate and manage payment gateways and APIs. With an analytical mindset, they are adept at data analysis, reporting, and conducting thorough audits to ensure compliance and accuracy. They demonstrate excellent communication skills, both written and verbal, enabling them to train diverse stakeholders and handle customer service escalations effectively. The ideal candidate is detail-oriented, proactive, and self-motivated, with a commitment to continuous improvement and innovation. They bring strong organizational and project management skills, with the capability to manage multiple tasks and projects simultaneously. They thrive in a collaborative environment, leveraging strong interpersonal skills for cross-functional teamwork. With a focus on security, they implement measures to prevent fraud and ensure system integrity. Ultimately, this individual is customer-focused, upholds high ethical standards, and is results-oriented with a drive for excellence and a dedication to enhancing user adoption and satisfaction with mobile payment solutions.

- Monitor and analyze mobile payment transactions for performance and accuracy.
- Provide technical support and troubleshooting for mobile payment systems and users.
- Collaborate with the development team to identify, report, and resolve system bugs or issues.
- Conduct regular audits of mobile payment systems to ensure compliance with industry standards and regulations.
- Communicate with financial institutions and payment gateways to manage integrations and resolve issues.
- Develop and maintain documentation for mobile payment processes and system updates.
- Train internal teams and clients on the usage and functionality of mobile payment systems.
- Research and implement security measures to protect against fraud and unauthorized transactions.
- Assist in the design and execution of tests for new features and updates in mobile payment applications.
- Generate periodic reports on mobile payment transactions, including insights and recommendations for improvement.
- Stay updated on industry trends, technological advancements, and regulatory changes relevant to mobile payments.
- Participate in cross-functional projects to improve overall payment operations and user experience.
- Handle escalations from customer service related to mobile payment issues promptly and effectively.
- Develop strategies to enhance user adoption and satisfaction with mobile payment solutions.
- Coordinate with marketing teams to support the launch of promotional campaigns related to mobile payments.

- Strong analytical mindset.
- Excellent problem-solving skills.
- High attention to detail.
- Strong technical aptitude.
- Exceptional communication skills.
- Team player mentality.
- Ability to work under pressure.
- Proactive and self-motivated.
- Customer-focused attitude.
- Ability to learn and adapt quickly.
- Strong organizational skills.
- Thorough understanding of compliance and security.
- Innovative thinking.
- Commitment to continuous improvement.
- Ability to manage multiple tasks and projects.
- Strong interpersonal skills for cross-functional collaboration.
- Upholds integrity and ethical standards.
- Results-oriented with a drive for excellence.

- Competitive salary range, commensurate with experience
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off, including vacation, sick leave, and holidays
- Flexible working hours and remote work options
- Employee wellness programs and fitness reimbursements
- Professional development opportunities, including training and certifications
- Tuition reimbursement for further education
- Employee assistance programs (EAP)
- Life and disability insurance coverage
- Opportunities for career advancement and growth
- Collaborative and inclusive company culture
- Technology stipend for home office setup
- Company-sponsored events and team-building activities
- Generous parental leave policy
- Commuter benefits or transportation stipends
- Employee discount programs and corporate membership discounts
- Performance-based bonuses and incentives
- Stock options or equity participation in the company