Operations Process Manager

Vintti is a staffing agency that acts as an economic enabler. By connecting US-based SMBs, startups, and firms with top-tier Latin American talent, we drive growth on both sides of the equation. For US businesses, we offer access to a pool of highly skilled professionals at competitive rates, allowing for increased efficiency and scalability. For Latin American workers, we provide opportunities to engage with the US market, fostering professional development and economic advancement. Vintti stands at the intersection of global talent and American enterprise, facilitating partnerships that stimulate economic prosperity across borders.

The Operations Process Manager plays a crucial role in overseeing and optimizing a company's business processes to ensure efficiency and effectiveness. This position involves analyzing existing workflows, identifying areas for improvement, and implementing strategies to enhance productivity and reduce costs. The Operations Process Manager collaborates with various departments to standardize procedures, manage performance metrics, and ensure compliance with industry standards. By leveraging data-driven insights and best practices, this role aims to streamline operations, fostering a culture of continuous improvement and operational excellence.

- Bachelor's degree in Business Administration, Operations Management, or related field.
- Proven experience as an Operations Process Manager or similar role.
- Strong knowledge of process improvement methodologies (e.g., Lean, Six Sigma).
- Excellent analytical and problem-solving skills.
- Proficiency in data analysis and using data visualization tools.
- Exceptional project management abilities.
- Strong understanding of compliance and industry regulations.
- Excellent communication and interpersonal skills.
- Demonstrated ability to lead and collaborate with cross-functional teams.
- Proficiency with process mapping and documentation tools.
- Experience with performance metrics and KPI establishment.
- Strong organizational and time management skills.
- Ability to train and support staff effectively.
- Proficiency in relevant software and IT systems.
- Strong report writing and presentation skills.
- Detail-oriented with a focus on continuous improvement.
- Ability to manage budgets for process improvement projects.
- Experience in conducting risk assessments.
- Knowledge of industry trends and advancements.
- Ability to troubleshoot and resolve operational issues promptly.

- Analyze operational processes for improvement opportunities.
- Implement and develop process improvement initiatives.
- Monitor compliance with industry regulations and company policies.
- Establish and track performance metrics and KPIs.
- Collaborate with cross-functional teams to optimize workflows.
- Conduct meetings to align on process improvement goals.
- Utilize data for informed decision-making and enhancements.
- Train staff on new procedures and best practices.
- Oversee implementation of process changes.
- Troubleshoot and resolve operational issues.
- Prepare reports and presentations for senior management.
- Coordinate with IT on systems supporting processes.
- Stay informed on industry trends and advancements.
- Manage budgets for process improvement projects.
- Lead and participate in audits and assessments.
- Maintain process documentation and SOPs.
- Facilitate continuous improvement workshops and training.
- Solicit and implement employee feedback on processes.
- Perform risk assessments to mitigate process-related risks.
- Ensure effective communication between departments.

The ideal candidate for the Operations Process Manager role is a highly qualified professional with a Bachelor's degree in Business Administration, Operations Management, or a related field, complemented by proven experience in a similar capacity. This individual possesses a deep understanding of process improvement methodologies such as Lean and Six Sigma, and exhibits exceptional analytical and problem-solving skills, allowing them to effectively analyze and enhance operational processes. Their proficiency in data analysis and visualization, coupled with strong project management abilities, ensures the implementation and tracking of effective strategies. They are well-versed in compliance and industry regulations, showcasing excellent communication and interpersonal skills to lead and collaborate with cross-functional teams seamlessly. This detail-oriented individual is adept at training and supporting staff, proficiently utilizing process mapping and documentation tools, and experienced in establishing and monitoring performance metrics and KPIs. Their proficiency in relevant software and IT systems complements their strong organizational, time management, and risk assessment capabilities. Known for their proactive and self-motivated nature, the ideal candidate brings a strategic, innovative approach to continuous improvement, demonstrating high integrity and professionalism under pressure. They are a tech-savvy, data-driven strategic thinker with strong negotiation, decision-making, and customer-focused skills, able to manage multiple projects simultaneously while fostering a resilient and collaborative team environment.

- Analyze and evaluate current operational processes to identify areas for improvement.
- Develop and implement effective process improvement strategies and initiatives.
- Monitor and ensure compliance with industry regulations, company policies, and best practices.
- Establish performance metrics and KPIs to measure the efficiency and effectiveness of operational processes.
- Collaborate with cross-functional teams to streamline workflows and optimize resource allocation.
- Conduct regular meetings with department heads to align on process improvement goals and progress.
- Utilize data and analytics to make informed decisions and drive continuous process enhancements.
- Train and support staff on new procedures, tools, and best practices.
- Oversee the implementation of process changes and ensure smooth integration.
- Troubleshoot and resolve operational issues as they arise.
- Prepare detailed reports and presentations to communicate process improvement outcomes to senior management.
- Coordinate with IT and other relevant departments to develop or update systems supporting operational processes.
- Stay informed about industry trends and advancements to keep processes up-to-date and competitive.
- Manage budgets related to process improvement projects and initiatives.
- Lead and participate in audits and assessments to ensure process efficacy and compliance.
- Develop and maintain process documentation, including manuals and standard operating procedures (SOPs).
- Facilitate workshops and training sessions to foster a culture of continuous improvement.
- Solicit feedback from employees to identify potential improvements and implement suitable changes.
- Perform risk assessments to mitigate potential process-related risks.
- Ensure effective communication and information flow between departments.

- Strong leadership abilities
- Exceptional problem-solving skills
- Proactive and self-motivated
- Detail-oriented
- Excellent communication skills
- Strong interpersonal skills
- Collaborative mindset
- Adaptable to change
- Strategic thinker
- High level of integrity and professionalism
- Ability to manage multiple projects simultaneously
- Analytical mindset
- Tech-savvy
- Passionate about continuous improvement
- Ability to work under pressure
- Strong organizational skills
- Team player
- Results-driven
- Customer-focused
- Resilient and tenacious
- Excellent time management skills
- Strong negotiation skills
- Innovative and creative thinker
- Strong decision-making skills
- High level of emotional intelligence

- Competitive salary range (to be discussed based on experience)
- Comprehensive health benefits, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off, including vacation days, personal days, and holidays
- Flexible work schedule and remote work opportunities
- Life and disability insurance
- Professional development and training programs
- Career advancement and growth opportunities
- Employee wellness programs and resources
- Company-sponsored social and networking events
- Tuition reimbursement for continuing education
- Performance-based bonuses and incentives
- Employee assistance program (EAP)
- Generous parental leave policies
- Commuter benefits and transit programs
- Discount programs for products and services
- Collaborative and inclusive work environment
- Access to cutting-edge technology and tools