Operations Support Analyst

Vintti is a staffing agency that acts as an economic enabler. By connecting US-based SMBs, startups, and firms with top-tier Latin American talent, we drive growth on both sides of the equation. For US businesses, we offer access to a pool of highly skilled professionals at competitive rates, allowing for increased efficiency and scalability. For Latin American workers, we provide opportunities to engage with the US market, fostering professional development and economic advancement. Vintti stands at the intersection of global talent and American enterprise, facilitating partnerships that stimulate economic prosperity across borders.

An Operations Support Analyst plays a crucial role in ensuring the smooth and efficient functioning of a company’s operational processes. This position involves monitoring and analyzing workflow, identifying any bottlenecks or issues, and implementing strategies to enhance productivity and streamline operations. By providing support and troubleshooting assistance across various departments, the Operations Support Analyst helps maintain optimal performance levels. They are also responsible for maintaining documentation, generating reports, and using data to drive decision-making and process improvement initiatives, ensuring that operational goals and objectives are met efficiently.

- Bachelor’s degree in Business Administration, Information Technology, or related field
- Minimum of 2-4 years of experience in operations support or a similar role
- Proficiency in using data analysis tools and software (e.g. Excel, SQL)
- Strong troubleshooting and problem-solving skills
- Excellent communication skills (written and verbal)
- Experience with project management and task prioritization
- Familiarity with operational workflows and systems
- Ability to generate and analyze reports for decision-making
- Strong organizational skills with attention to detail
- Capability to collaborate effectively with cross-functional teams
- Proven experience in process improvement methodologies
- Skills in documentation and procedural writing
- Experience coordinating with IT for technical resolutions
- Knowledge of compliance standards and audit procedures
- Ability to conduct training sessions for team members
- Competence with tracking and reporting on operational metrics
- Involvement in team meetings and operational discussions
- Aptitude for root cause analysis and developing long-term solutions
- Commitment to maintaining high customer satisfaction
- Skills in preparing and presenting data findings to stakeholders
- Awareness of industry best practices and emerging technologies

- Monitor operational workflows and systems for issues
- Resolve operational issues promptly
- Respond to internal and external customer inquiries
- Provide technical support and troubleshooting
- Analyze data for decision-making support
- Generate reports to identify trends or anomalies
- Collaborate with cross-functional teams for seamless processes
- Assist in process improvement development and implementation
- Maintain and update procedural documentation
- Coordinate with IT and other departments for technical issue resolution
- Conduct regular audits for compliance with standards
- Provide training for new and existing team members
- Manage and prioritize multiple tasks and projects
- Track, analyze, and report on operational metrics using software tools
- Participate in team meetings and contribute operational insights
- Conduct root cause analysis for recurring issues
- Work towards long-term solutions for recurring issues
- Maintain high customer satisfaction through timely resolution of concerns
- Prepare and present data findings to stakeholders
- Stay updated with industry best practices and emerging technologies

The ideal candidate for the role of Operations Support Analyst will possess a Bachelor’s degree in Business Administration, Information Technology, or a related field, coupled with a minimum of 2-4 years of professional experience in operations support or a similar capacity. This individual will demonstrate strong analytical and critical thinking abilities, with a noteworthy proficiency in data analysis tools and software such as Excel and SQL, which will enable them to generate, analyze, and present comprehensive reports for decision-making processes effectively. They will exhibit exceptional problem-solving skills and a high level of technical aptitude, along with proven experience in troubleshooting and resolving operational issues promptly. Strong communication skills, both written and verbal, will be essential for collaborating with cross-functional teams and responding to customer inquiries with professionalism and clarity. The candidate will also have a proactive, self-motivated attitude, showcasing superb organizational and time management skills that allow them to handle multiple tasks and projects simultaneously without compromise to quality or deadlines. A robust commitment to customer service and maintaining high satisfaction levels will be pivotal, as will be their ability to lead training sessions and ensure compliance with organizational standards through regular audits. Their experience with process improvement methodologies, coupled with an adaptive and flexible approach in a fast-paced environment, will set them apart as a dynamic and innovative contributor to the team. High ethical standards, confidentiality, and an unwavering commitment to continuous learning and development will round out the profile of this consummate professional, making them an invaluable asset to the operational support framework.

- Monitor operational workflows and systems to identify and resolve issues promptly
- Respond to internal and external customer inquiries, providing technical support and troubleshooting
- Analyze data and generate reports to support decision-making and identify trends or anomalies
- Collaborate with cross-functional teams to ensure seamless operational processes
- Assist in the development and implementation of process improvements to enhance efficiency and effectiveness
- Maintain and update documentation related to operational procedures and policies
- Coordinate with IT and other departments to escalate and resolve complex technical issues
- Conduct regular audits of systems and processes to ensure compliance with organizational standards
- Provide training and support to new and existing team members on operational protocols and systems
- Manage and prioritize multiple tasks and projects to meet deadlines and objectives
- Utilize various software tools and platforms to track, analyze, and report on operational metrics
- Participate in team meetings and contribute insights to improve overall operations and support
- Conduct root cause analysis for recurring issues and work towards long-term solutions
- Maintain a high level of customer satisfaction by addressing concerns and providing timely resolutions
- Prepare and present data findings to stakeholders to inform strategic planning and operational adjustments
- Stay up-to-date with industry best practices and emerging technologies to improve operational support capabilities.

- Strong analytical and critical thinking abilities
- Exceptional problem-solving skills
- High attention to detail and accuracy
- Effective communication skills, both written and verbal
- Proactive and self-motivated attitude
- Strong organizational and time management skills
- Adaptability and flexibility in a fast-paced environment
- Ability to work independently as well as part of a team
- Strong customer service orientation
- High level of technical aptitude and proficiency
- Ability to handle multiple tasks and projects simultaneously
- Dependability and reliability in follow-through
- Commitment to continuous learning and improvement
- Collaborative mindset and ability to work with cross-functional teams
- Strong ethical standards and professionalism
- Enthusiasm for process improvement and innovation
- Resilience and perseverance in facing challenging situations
- Ability to effectively manage and prioritize workload
- Attention to confidentiality and data security practices
- Strong presentation and data visualization skills

- Competitive salary range based on experience
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with employer match
- Flexible work hours and remote work options
- Generous paid time off (PTO) and holidays
- Professional development and training opportunities
- Tuition reimbursement for continuing education
- Employee wellness programs and resources
- Parental leave and family support programs
- Company-sponsored events and team-building activities
- Commuter benefits and transportation assistance
- Health and wellness stipends or subsidies
- Access to company gym or fitness discounts
- Employee assistance programs (EAP) for mental health support
- Career advancement and internal mobility opportunities
- Performance-based bonuses and incentives
- Inclusive and diverse work environment
- Equipment and technology stipends for remote work
- Recognition and reward programs for outstanding performance
- Volunteer and community engagement opportunities