Order Fulfillment Manager

Vintti specializes in providing US companies with a financial edge through smart staffing solutions. We bridge the gap between American businesses and Latin American talent, offering access to a vast pool of skilled professionals at competitive rates. This approach enables our clients to scale their operations more efficiently, reduce hiring costs, and invest in growth opportunities without compromising on quality.

An Order Fulfillment Manager oversees the entire order processing system, ensuring products are accurately picked, packed, and shipped to customers promptly. This vital role coordinates between warehouse operations, inventory management, and customer service to maintain high levels of client satisfaction. They implement efficient processes, manage logistics, and streamline operations to minimize errors and costs. By optimizing the supply chain and leveraging technology, an Order Fulfillment Manager ensures timely delivery and excellence in a company’s order fulfillment operations.

- Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field.
- Minimum 5 years of experience in order fulfillment, logistics, or supply chain management.
- Proven leadership experience with supervisory responsibilities in a fulfillment or warehouse environment.
- Strong knowledge of order management systems and inventory management software.
- Exceptional organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and generate meaningful reports.
- Problem-solving skills and ability to resolve conflicts effectively.
- Strong attention to detail and accuracy.
- Ability to manage and prioritize multiple tasks and projects.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Familiarity with shipping and carrier processes.
- Understanding of compliance regulations related to order fulfillment and logistics.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong customer service orientation.
- Ability to develop and implement standard operating procedures.
- Knowledge of safety protocols and practices within fulfillment environments.
- Budget management experience.
- Continuous improvement mindset.
- Physical ability to occasionally lift and move items up to 50 pounds.

- Oversee end-to-end order fulfillment process from order receipt to delivery.
- Coordinate closely with sales, inventory, and warehouse teams for timely dispatch.
- Monitor and adjust resources based on daily order volumes.
- Supervise and train fulfillment associates while providing performance feedback.
- Ensure accurate entry of order data into the management system.
- Resolve order discrepancies and issues with customers and internal teams.
- Conduct reviews of order fulfillment metrics and report key performance indicators.
- Implement and maintain standard operating procedures for order processing.
- Communicate with shipping carriers to schedule pickups and resolve delivery issues.
- Manage inventory levels to ensure adequate stock for order fulfillment.
- Conduct regular audits for compliance with company policies and regulations.
- Collaborate with IT to troubleshoot and enhance order management systems.
- Oversee timely and accurate handling of returned goods in the returns process.
- Identify and implement process improvements for increased efficiency.
- Enforce safety protocols and practices in the fulfillment area.
- Prepare and present reports on daily, weekly, and monthly order fulfillment performance.
- Maintain high customer service standards and handle escalated customer concerns.
- Coordinate with procurement to forecast future order volumes and resource needs.
- Track and manage the departmental budget to ensure cost-effectiveness.
- Stay updated on industry trends and best practices in order fulfillment and logistics.

The ideal candidate for the Order Fulfillment Manager role is an experienced and dynamic leader with a bachelor's degree in Business, Supply Chain Management, Logistics, or a related field, and a minimum of five years' experience in order fulfillment, logistics, or supply chain management. This individual has a proven track record of supervisory responsibilities in fulfillment or warehouse environments, showcasing exceptional leadership and team management skills. They possess robust knowledge of order management systems and inventory management software, with a strong technical aptitude to leverage these systems effectively. Their attention to detail and accuracy is unparalleled, coupled with remarkable organizational and multitasking capabilities. The ideal candidate excels in analyzing data to generate meaningful reports and has a continuous improvement mindset, always seeking opportunities to enhance processes for increased efficiency. Their excellent communication and interpersonal skills enable them to resolve conflicts and manage customer concerns adeptly, maintaining high customer service standards. Adaptable and flexible, they thrive in fast-paced environments and can manage and prioritize multiple tasks and projects seamlessly. Their ability to develop and implement standard operating procedures, coupled with a strong sense of accountability and responsibility, ensures compliance with company policies and regulatory requirements. Additionally, they bring experience in budget management and a deep understanding of safety protocols and practices within fulfillment environments. A proactive problem solver with strong decision-making skills and a high level of integrity, they inspire and motivate their team, driving towards results and continuous improvement.

- Oversee the order fulfillment process from receipt to delivery, ensuring accuracy and efficiency.
- Coordinate with sales, inventory, and warehouse teams to ensure the timely dispatch of orders.
- Monitor daily order volumes and adjust resources accordingly to meet demand.
- Supervise a team of fulfillment associates, providing training and performance feedback.
- Ensure all order data is accurately entered into the order management system.
- Resolve any order discrepancies or issues with customers and internal departments.
- Conduct daily reviews of order fulfillment metrics and report on key performance indicators.
- Implement and maintain standard operating procedures for order processing.
- Communicate with shipping carriers to schedule pickups and troubleshoot delivery issues.
- Manage inventory levels to ensure adequate stock is available for order fulfillment.
- Conduct regular audits to ensure compliance with company policies and regulatory requirements.
- Collaborate with the IT department to troubleshoot and improve order management systems.
- Oversee the returns process, ensuring timely and accurate handling of returned goods.
- Identify opportunities for process improvements and implement changes to increase efficiency.
- Ensure safety protocols and practices are always followed within the fulfillment area.
- Prepare and present daily, weekly, and monthly reports on order fulfillment performance.
- Maintain excellent customer service standards, addressing any escalated customer concerns effectively.
- Coordinate with procurement to forecast future order volumes and resource needs.
- Track and manage the budget for the order fulfillment department, ensuring cost-effectiveness.
- Stay updated on industry trends and best practices in order fulfillment and logistics.

- Strong leadership and team management skills
- High degree of attention to detail and accuracy
- Excellent analytical and problem-solving abilities
- Exceptional organizational and multitasking capabilities
- Clear and effective communicator
- Ability to adapt and remain flexible in a fast-paced environment
- Proactive and takes initiative
- Strong customer service orientation
- Dependable and reliable
- Collaborative team player
- Results-driven and goal-oriented
- Innovative mindset with a focus on continuous improvement
- Strong decision-making skills
- Ability to manage stress and stay calm under pressure
- High level of integrity and ethical behavior
- Technical aptitude for working with order management and inventory systems
- Strong time management skills
- Ability to inspire and motivate a team
- Strong sense of accountability and responsibility

- Competitive salary range: $70,000 - $90,000 annually
- Comprehensive health benefits including medical, dental, and vision coverage
- Retirement savings plan with company match
- Paid time off (PTO) and holidays
- Flexible work hours and opportunities for remote work
- Employee wellness programs
- Professional development and training opportunities
- Career advancement opportunities
- Employee discounts on company products
- Tuition reimbursement program
- Life insurance and disability coverage
- Performance-based bonuses and incentives
- Work-life balance initiatives, including flexible scheduling
- Parental leave policies
- Employee assistance programs (EAP)
- Collaborative and supportive work environment
- Access to company facilities and resources
- On-site gym and fitness programs (if applicable)
- Free or subsidized meals and snacks (if applicable)
- Company-sponsored events and team-building activities
- Recognition and rewards programs for outstanding performance