Process Support Specialist

Vintti is a cutting-edge staffing agency revolutionizing the way US companies build their teams. Leveraging advanced technology and embracing the power of remote work, we connect SMBs, startups, and firms across the United States with top-tier talent from Latin America. Our platform seamlessly integrates professionals into US business ecosystems, regardless of physical borders. Vintti operates on the principle of a borderless future of work, where skills and expertise trump geographical constraints.

A Process Support Specialist plays a crucial role in the optimization and efficiency of business processes within an organization. This role involves monitoring, analyzing, and continuously improving operational workflows to ensure smooth and effective performance. They collaborate with various departments to identify bottlenecks, implement solutions, and foster a culture of continuous improvement. By utilizing data analysis, process mapping, and various tools, Process Support Specialists help organizations increase productivity, reduce costs, and enhance overall quality. Their expertise is essential for maintaining streamlined operations and achieving strategic business objectives.

- Bachelor’s degree in Engineering, Manufacturing, or a related field.
- Proven experience as a Process Support Specialist or in a similar role.
- Strong analytical and problem-solving skills.
- Proficiency in data collection, analysis, and reporting.
- Familiarity with process improvement methodologies (e.g., Six Sigma, Lean).
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in cross-functional teams.
- Strong organizational skills and attention to detail.
- Adept at using process monitoring and analysis tools/software.
- Knowledge of standard operating procedures (SOPs) and work instruction documentation.
- Ability to conduct root cause analysis and implement corrective actions.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- Experience with safety, quality, and regulatory compliance requirements.
- Ability to train and mentor staff on process-related topics.
- Flexibility to adapt to new processes and technologies.
- Strong project management skills.
- Experience with inventory management and control.
- Ability to coordinate with suppliers and vendors.
- Willingness to continuously improve and develop new skills.

- Monitor production processes to ensure optimal performance.
- Analyze data to identify process deviations and troubleshoot issues.
- Collaborate with cross-functional teams to improve workflows and efficiency.
- Document and regularly update standard operating procedures (SOPs) and work instructions.
- Collect, interpret, and report key performance indicators (KPIs) and metrics.
- Support process improvement initiatives through data collection and analysis.
- Conduct root cause analysis on production incidents and implement corrective actions.
- Provide training and guidance to staff on process-related topics and best practices.
- Assist in the implementation of new processes and technologies.
- Ensure compliance with safety, quality, and regulatory standards.
- Participate in regular team meetings to discuss progress and share insights.
- Prepare detailed reports and presentations on process performance and improvements.
- Coordinate with suppliers and vendors to ensure consistent material quality.
- Manage and maintain process documentation and records.
- Monitor inventory levels and assist in inventory management to prevent shortages.

The ideal candidate for the Process Support Specialist role will possess a Bachelor's degree in Engineering, Manufacturing, or a related field, coupled with proven experience in a similar role where they demonstrated their strong analytical and problem-solving skills. They will excel in data collection, analysis, and reporting, and be well-versed in process improvement methodologies such as Six Sigma and Lean. This individual will have exceptional communication and interpersonal skills, enabling them to collaborate effectively within cross-functional teams and provide training and guidance to staff. They will be detail-oriented and organized, adept at using process monitoring and analysis tools, and have a track record of ensuring compliance with safety, quality, and regulatory standards. Their proficiency in Microsoft Office Suite and experience with inventory management will complement their ability to manage and maintain detailed process documentation. With a proactive, results-driven approach, the ideal candidate will show adaptability to new processes and technologies and possess strong project management skills. They will embody a commitment to continuous improvement and learning, demonstrating integrity, resilience, and a positive attitude even under pressure. Their technical aptitude, creativity in process improvement, and customer-focused mindset will set them apart, making them a valuable asset to the team.

- Monitor and analyze production processes to ensure optimal performance.
- Identify and troubleshoot process deviations and issues.
- Collaborate with cross-functional teams to improve workflow and efficiency.
- Document and update standard operating procedures (SOPs) and work instructions.
- Collect and interpret key performance indicators (KPIs) and metrics.
- Support process improvement initiatives through data collection and analysis.
- Conduct root cause analysis on production incidents and implement corrective actions.
- Provide training and guidance to staff on process-related topics and best practices.
- Assist in the implementation of new processes and technologies.
- Ensure compliance with safety, quality, and regulatory standards.
- Participate in regular team meetings to discuss progress and share insights.
- Prepare detailed reports and presentations on process performance and improvements.
- Coordinate with suppliers and vendors to ensure consistent material quality.
- Manage and maintain process documentation and records.
- Monitor inventory levels and assist in inventory management to prevent shortages.

- Analytical mindset with strong problem-solving abilities
- Detail-oriented with a commitment to accuracy
- Effective communication and interpersonal skills
- Proactive and results-driven approach
- Ability to work independently and as part of a team
- Adaptability to changing environments and technologies
- Strong organizational and time management skills
- Commitment to continuous improvement and learning
- Integrity and high ethical standards
- Strong technical aptitude and willingness to learn new tools and software
- Positive attitude and resilience under pressure
- Ability to multitask and prioritize effectively
- Strong leadership and mentoring capabilities
- Customer-focused mindset with a dedication to quality
- Creativity and innovative thinking for process improvement

- Competitive salary range based on experience and qualifications
- Comprehensive health insurance (medical, dental, and vision)
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Flexible work schedule options
- Remote work opportunities
- Continuing education and professional development support
- Opportunities for career advancement
- Employee assistance programs (EAP)
- Wellness programs and resources
- Life insurance and disability coverage
- Paid parental leave
- Company-sponsored training and certifications
- Onsite gym and fitness facilities (if applicable)
- Employee discounts and perks
- Collaborative and inclusive work environment
- Recognition and rewards programs
- Travel allowance (if applicable)