Operations

Senior Quality Manager

Looking to hire your next Senior Quality Manager? Here’s a full job description template to use as a guide.

About Vintti

Vintti specializes in providing US companies with a financial edge through smart staffing solutions. We bridge the gap between American businesses and Latin American talent, offering access to a vast pool of skilled professionals at competitive rates. This approach enables our clients to scale their operations more efficiently, reduce hiring costs, and invest in growth opportunities without compromising on quality.

Description

A Senior Quality Manager plays a pivotal role in overseeing and enhancing the quality management systems within an organization. Tasked with ensuring compliance with industry standards and regulations, they lead teams to develop robust quality control processes and continuous improvement strategies. This role entails analyzing data to identify quality trends, implementing corrective actions, and fostering a culture of excellence. Additionally, the Senior Quality Manager collaborates with cross-functional teams to drive product and service improvements, ensuring customer satisfaction and operational efficiency.

Requirements

- Bachelor’s degree in Quality Management, Engineering, or a related field; advanced degree preferred.
- Minimum of 8-10 years of experience in quality assurance, with at least 5 years in a leadership role.
- Proven experience in developing and implementing quality management systems (QMS).
- Strong knowledge of industry standards and regulatory requirements (e.g., ISO, FDA, GMP, etc.).
- Excellent analytical skills with the ability to interpret complex quality data and generate actionable insights.
- Demonstrated ability to lead and mentor a team of quality professionals effectively.
- Experience conducting quality audits and inspections.
- Strong problem-solving skills with a focus on root cause analysis and corrective actions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Experience in managing customer complaints and quality-related issues promptly.
- Solid understanding and hands-on experience with quality control tools and methodologies.
- Proficiency in using quality management software and data analysis tools.
- Experience in developing and delivering quality training programs.
- Ability to manage multiple projects and prioritize tasks effectively.
- Strong documentation and record-keeping skills in compliance with regulatory standards.
- Knowledge of supplier quality evaluation and management.
- Experience in supporting research and development projects from a quality perspective.
- Proven ability to drive continuous improvement initiatives within an organization.
- Strong organizational and time management skills.
- Ability to manage quality-related budgets and resources efficiently.
- Commitment to staying current with industry trends, best practices, and evolving regulatory requirements.
- Certification in quality management (e.g., Six Sigma, ASQ Certified Quality Manager, etc.) preferred.
- Ability to travel as required for supplier audits, training, and other quality-related activities.

Responsabilities

- Lead and mentor quality assurance team, ensuring professional development.
- Develop and implement effective quality management strategies and policies.
- Conduct regular audits and inspections for compliance with quality standards.
- Analyze quality performance data and create reports for senior management.
- Collaborate with cross-functional teams to resolve quality issues.
- Oversee the creation, review, and approval of SOPs and work instructions.
- Monitor and improve quality control systems efficiency.
- Manage and resolve customer complaints relating to quality.
- Coordinate and deliver quality training programs for staff.
- Provide quality assurance input during design and development reviews.
- Ensure products meet industry standards and customer specifications.
- Maintain and enhance quality documentation and records per regulatory requirements.
- Lead internal and external quality audits and manage follow-up actions.
- Implement corrective and preventive action plans for quality issues.
- Stay updated with industry trends and best practices in quality management.
- Evaluate and manage supplier quality performance.
- Support research and development with quality assurance expertise.
- Facilitate continuous improvement initiatives and promote a quality-focused culture.
- Manage quality-related budgets and resource planning.
- Ensure compliance with safety and environmental regulations related to quality processes.

Ideal Candidate

The ideal candidate for the Senior Quality Manager role is a seasoned professional with a bachelor's degree in Quality Management, Engineering, or a related field, preferably holding an advanced degree. With at least 8-10 years of experience in quality assurance, including over 5 years in a leadership capacity, they possess a robust understanding of quality management systems (QMS) and have a proven track record of developing and executing effective quality management strategies. They are well-versed in industry standards and regulatory requirements such as ISO, FDA, and GMP, and their profound analytical skills enable them to interpret complex quality data and derive actionable insights. Known for their exceptional leadership and mentoring abilities, they empower their team to achieve excellence, while their expertise in conducting audits, inspections, and managing customer complaints ensures the highest quality standards are met. The ideal candidate has strong problem-solving capabilities, focusing on root cause analysis and the implementation of corrective actions. Their excellent communication and collaboration skills facilitate effective cross-functional teamwork, while their proficiency with quality control tools and software ensures efficient quality management. Experience in delivering quality training programs, managing supplier quality performance, and supporting research and development projects highlights their comprehensive quality assurance expertise. A strategic and analytical thinker, they are detail-oriented, organized, and adept at managing multiple projects and resources efficiently. Their commitment to continuous improvement, strong ethical standards, and ability to thrive under pressure, combined with a proactive, customer-focused approach, positions them as a passionate advocate for maintaining and enhancing the quality culture within an organization.

On a typical day, you will...

- Lead and mentor a team of quality assurance professionals, providing guidance and support.
- Develop and implement quality management strategies, policies, and procedures.
- Conduct regular audits and inspections to ensure compliance with quality standards and regulations.
- Analyze quality performance data and generate comprehensive reports for senior management.
- Collaborate with cross-functional teams to identify and resolve quality issues in products and processes.
- Oversee the development, review, and approval of standard operating procedures (SOPs) and work instructions.
- Monitor and evaluate the effectiveness of quality control systems and recommend improvements.
- Manage customer complaints and work towards resolving quality-related issues promptly.
- Coordinate and facilitate quality training programs for staff at all levels.
- Participate in design and development reviews to provide quality assurance input.
- Ensure that all products meet or exceed industry standards and customer specifications.
- Maintain and improve quality documentation and records in accordance with regulatory requirements.
- Coordinate and lead internal and external quality audits and manage follow-up actions.
- Implement and oversee corrective and preventive action plans to address quality issues.
- Stay current with industry trends, technologies, and best practices in quality management.
- Evaluate supplier quality and manage supplier quality performance.
- Support research and development projects with quality assurance expertise.
- Facilitate continuous improvement initiatives and foster a culture of quality throughout the organization.
- Manage quality-related budgets and resource allocations.
- Ensure compliance with applicable safety and environmental regulations as they pertain to quality processes.

What we are looking for

- Strong leadership skills with the ability to inspire and develop a team.
- Analytical thinker with excellent problem-solving capabilities.
- Detail-oriented with a keen eye for identifying quality issues.
- Excellent communicator with strong verbal and written skills.
- Collaborative mindset and ability to work well with cross-functional teams.
- High level of integrity and commitment to maintaining high standards of quality.
- Proven ability to manage multiple projects and prioritize effectively.
- Adaptable and able to thrive in a fast-paced, dynamic environment.
- Proactive and self-motivated with a strong sense of ownership and accountability.
- Strong decision-making skills with the ability to balance short-term and long-term goals.
- Passionate about continuous improvement and fostering a culture of quality.
- Technically proficient with a thorough understanding of quality control tools and methodologies.
- Strategic thinker with the ability to develop and implement effective quality management strategies.
- Customer-focused with a commitment to resolving quality issues promptly and effectively.
- Highly organized with excellent time management skills.
- Able to handle pressure and meet tight deadlines.
- Strong ethical standards and commitment to compliance with regulatory requirements.
- Enthusiastic about staying updated with industry trends and best practices.
- Results-driven with a focus on achieving measurable quality improvements.
- Strong negotiation skills, particularly in managing supplier quality performance.

What you can expect (benefits)

- Competitive salary range based on experience and qualifications
- Comprehensive health benefits, including medical, dental, and vision insurance
- Retirement savings plan with company match
- Generous paid time off (PTO) and holidays
- Flexible work hours and remote work options
- Performance-based bonuses and incentives
- Professional development and continuous learning opportunities
- Tuition reimbursement for relevant courses and certifications
- Employee wellness programs and fitness incentives
- Life and disability insurance coverage
- Employee assistance program (EAP) for well-being and mental health support
- Company-sponsored social events and team-building activities
- Opportunities for career growth and advancement within the organization
- Recognition and reward programs for outstanding performance
- Access to cutting-edge tools and technologies
- Subsidized transportation or commuter benefits
- Collaborative and inclusive work environment
- Company discounts on products and services

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