Technical Operations Manager

Vintti is a dynamic staffing agency bridging the gap between Latin American talent and US-based businesses. We specialize in connecting skilled professionals from Latin America with small and medium-sized businesses, startups, and firms across the United States. Our mission is to provide top-tier staffing solutions that enable US companies to access a diverse pool of talented individuals while offering exciting career opportunities to Latin American professionals. By leveraging our extensive network and deep understanding of both markets, Vintti facilitates mutually beneficial partnerships that drive growth and innovation for our clients and candidates alike.

A Technical Operations Manager plays a pivotal role in overseeing and optimizing the technical aspects of an organization's operations. They ensure the efficient functioning of IT systems, implement new technologies, and manage technical teams. This role involves strategic planning, problem-solving, and coordination between different departments to streamline processes and enhance productivity. They are responsible for maintaining infrastructure, ensuring data security, and meeting compliance standards. Effective communication and leadership skills are vital for a Technical Operations Manager to successfully bridge the gap between technical requirements and business goals.

- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in technical operations or IT management.
- Proven experience in managing technical teams.
- Strong knowledge of IT infrastructure, including hardware, software, and networks.
- Excellent troubleshooting and problem-solving skills.
- Proficiency in system performance monitoring and optimization.
- Experience with disaster recovery planning and data backup processes.
- Familiarity with industry standards and compliance regulations.
- Proven ability to develop and implement operational policies and procedures.
- Strong project management skills and ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills.
- Ability to analyze workflows and processes for efficiency improvements.
- Experience with vendor and service provider management.
- Knowledge of network security practices, including firewalls and intrusion detection systems.
- Financial acumen and ability to manage budgets and expenditures.
- Strong leadership and mentoring skills.
- Ability to prepare and present technical reports to senior management.
- Up-to-date with the latest technology trends and advancements.
- Proficiency in implementing security measures to protect data and systems.
- Ability to coordinate effectively with various departments and stakeholders.
- Relevant certifications (e.g., ITIL, PMP, CISSP) are a plus.

- Oversee daily technical operations to ensure efficiency and performance.
- Manage and mentor the technical operations team.
- Monitor system performance for availability and reliability.
- Troubleshoot and resolve technical issues promptly.
- Develop and implement operational policies and procedures.
- Coordinate with other departments to support IT needs.
- Manage technical infrastructure, including hardware, software, and networks.
- Conduct regular system audits and prepare performance reports.
- Collaborate with vendors and service providers.
- Plan and coordinate system upgrades and maintenance.
- Ensure compliance with industry standards and regulations.
- Manage budget and expenditures for technical operations.
- Develop disaster recovery plans and ensure data backup processes.
- Analyze workflow and processes for areas of improvement.
- Facilitate training and development programs for technical staff.
- Stay updated with the latest technology trends and advancements.
- Implement security measures to protect data and systems.
- Monitor and manage network security.
- Prepare and present operational reports to senior management.
- Prioritize and manage multiple projects simultaneously.

The ideal candidate for the role of Technical Operations Manager will be a seasoned professional with a minimum of 5 years of experience in technical operations or IT management, holding a Bachelor's degree in Information Technology, Computer Science, or a related field. They will have a proven track record of successfully leading and mentoring technical teams, with strong leadership abilities and a passion for technology. The candidate will possess comprehensive knowledge of IT infrastructure, including hardware, software, and networks, coupled with excellent troubleshooting, problem-solving, and system performance optimization skills. They will be adept at developing and implementing operational policies and procedures while ensuring compliance with industry standards and regulations. Well-versed in disaster recovery planning and data backup processes, the candidate will exhibit financial acumen, effectively managing budgets and expenditures. Proficiency in network security, including firewalls and intrusion detection systems, is crucial. Strong project management capabilities, the ability to analyze workflows for efficiency improvements, and experience in vendor and service provider management will be hallmarks of their skill set. The ideal candidate will demonstrate outstanding communication and interpersonal skills, a high level of organization, attention to detail, and the ability to work well under pressure, making quick decisions in stressful situations. A proactive and forward-thinking individual, they will continually stay updated with the latest technology trends and advancements, displaying strong multitasking abilities and time-management skills. This highly collaborative person will work effectively with cross-functional teams, exhibit a customer-focused attitude and a strategic vision for long-term planning and growth. Ethical integrity, a commitment to service excellence, and a passion for mentoring and developing team members' skills will set this candidate apart, ensuring they are well-equipped to drive the success of technical operations within the organization.

- Oversee daily technical operations to ensure efficiency and performance.
- Manage and mentor the technical operations team, providing guidance and support.
- Monitor system performance and ensure availability and reliability.
- Troubleshoot and resolve technical issues promptly.
- Develop and implement operational policies and procedures.
- Coordinate with other departments to support IT needs and initiatives.
- Manage technical infrastructure, including hardware, software, and networks.
- Conduct regular system audits and prepare reports on performance metrics.
- Collaborate with vendors and service providers to ensure optimal service delivery.
- Plan and coordinate system upgrades and maintenance.
- Ensure compliance with industry standards and regulations.
- Manage budget and expenditures for technical operations.
- Develop disaster recovery plans and ensure data backup processes are in place.
- Analyze workflow and processes to identify areas for improvement.
- Facilitate training and development programs for technical staff.
- Stay updated with the latest technology trends and advancements.
- Implement security measures to protect data and systems.
- Monitor and manage network security, including firewalls and intrusion detection systems.
- Prepare and present operational reports to senior management.
- Prioritize and manage multiple projects simultaneously, ensuring deadlines are met.

- Strong leadership and team management skills
- Excellent problem-solving and critical-thinking abilities
- High level of organization and attention to detail
- Outstanding communication and interpersonal skills
- Adaptability and flexibility in a dynamic work environment
- Strong analytical skills for workflow and process improvement
- Ability to handle stressful situations and make quick decisions
- Passion for technology and continuous learning
- Integrity and commitment to ethical standards
- Proactive and forward-thinking mindset
- Strong multitasking abilities and time-management skills
- Collaborative nature and ability to work well with cross-functional teams
- Strategic vision for long-term planning and growth
- Customer-focused attitude with a focus on service excellence
- Enthusiastic about mentoring and developing team members’ skills

- Competitive salary range
- Comprehensive health insurance (medical, dental, vision)
- Retirement savings plan with company matching
- Paid time off (PTO) and holidays
- Flexible work hours
- Remote work opportunities
- Professional development programs
- Continuing education and certification reimbursement
- Employee wellness programs
- Work-life balance initiatives
- Company-sponsored events and team-building activities
- Performance-based bonuses
- Employee assistance programs
- Life and disability insurance
- Stock options or equity opportunities (if applicable)
- Access to cutting-edge technology and tools
- Collaborative and innovative work environment
- Opportunities for career advancement and growth
- Mentorship and leadership development programs
- Tuition reimbursement for higher education