User Researcher

Vintti bridges the staffing gap for US businesses with a unique focus on time zone compatibility. We source top talent from Latin America, offering companies access to professionals who are available during standard US working hours. This alignment eliminates the need for off-hour communications and allows for integrated teamwork, as if all team members were in the same office.

A User Researcher plays a crucial role in understanding the needs, behaviors, and motivations of users through various research methods. They gather and analyze data to uncover insights that inform design and product decisions. By utilizing techniques such as interviews, surveys, usability testing, and observation, User Researchers ensure that the end product aligns with user expectations and improves overall user experience. They collaborate closely with designers, product managers, and developers to translate research findings into actionable recommendations that drive user-centric design and innovation.

- Bachelor’s degree in Human-Computer Interaction, Psychology, Sociology, or a related field.
- Master’s degree in a related field is preferred.
- Minimum of 3-5 years of experience in user research or a related field.
- Proven experience in conducting user interviews and usability tests.
- Strong skills in designing and analyzing surveys.
- Proficiency in creating and using user personas and journey maps.
- Ability to interpret and synthesize qualitative and quantitative data.
- Excellent analytical and problem-solving skills.
- Familiarity with UX design principles and methodologies.
- Proficient in using user research tools and software.
- Strong communication and presentation skills.
- Ability to work collaboratively with cross-functional teams.
- Experience with remote user testing platforms.
- Knowledge of the latest trends in user research and UX design.
- Strong organizational and project management skills.
- Ability to manage multiple projects simultaneously.
- Experience coordinating with external research vendors.
- Strong advocacy skills for representing user needs.
- Experience in competitive analysis and benchmarking.
- Ability to measure and evaluate design changes.
- Proficiency in documenting and archiving research findings.
- Attention to detail and commitment to producing high-quality work.
- Flexibility and adaptability in a fast-paced work environment.

- Conduct user interviews to gather insights on user needs, behaviors, and experiences.
- Design and execute surveys for quantitative data collection.
- Develop and maintain user personas and journey maps.
- Analyze both qualitative and quantitative data to identify patterns and insights.
- Perform usability testing on prototypes and existing products.
- Collaborate with teams to integrate user-centered design principles.
- Present research findings and recommendations to stakeholders.
- Develop and refine research methods and tools for user experience studies.
- Stay informed about the latest trends in user research and UX design.
- Facilitate focus groups and remote user testing sessions.
- Synthesize research findings into actionable insights.
- Manage multiple research projects and tasks in a fast-paced environment.
- Coordinate with external research vendors and consultants.
- Advocate for user needs and pain points within the team.
- Document and archive research studies and findings.
- Engage with cross-functional teams to align on product goals and requirements.
- Evaluate competitor products to benchmark user experiences.
- Measure the impact of design changes on user satisfaction and usability.
- Maintain a repository of research templates, scripts, and guidelines.
- Provide a research perspective during design critique sessions.

The ideal candidate for the User Researcher role is a highly empathetic and user-centric professional with a strong foundation in Human-Computer Interaction, Psychology, Sociology, or a related field, ideally holding a Master’s degree. With a minimum of 3-5 years of hands-on experience, they have a demonstrated expertise in conducting user interviews, usability tests, and designing and analyzing surveys, coupled with proficiency in creating and leveraging user personas and journey maps. They possess exceptional analytical and problem-solving skills, adept at interpreting both qualitative and quantitative data to uncover actionable insights. This candidate is an excellent communicator, able to present complex research findings clearly to diverse stakeholders, and thrive in collaborative, cross-functional team environments. They are highly organized and capable of managing multiple projects simultaneously, with robust project management skills that ensure timely and high-quality deliverables. Deeply familiar with the latest trends in user research and UX design, they are proactive, detail-oriented, and flexible, adapting swiftly to dynamic environments. Their strong advocacy for user needs drives their contributions to design critique sessions, ensuring user-centered design principles are integrated throughout the product development cycle. Additionally, they bring a strategic mindset, capable of both seeing the bigger picture and meticulously documenting research findings. Technically adept and curious, they stay abreast of industry advancements and leverage various user research tools and methodologies to deliver the best outcomes. Resilient and open to feedback, their proactive, self-motivated attitude, combined with the ability to build strong relationships across teams, makes them an invaluable asset in driving user satisfaction and product excellence.

- Conduct user interviews to gather detailed insights into user needs, behaviors, and experiences.
- Design and execute surveys to collect quantitative data from users.
- Create and maintain user personas and journey maps to visualize user interactions and experiences.
- Analyze large sets of qualitative and quantitative data to uncover patterns and insights.
- Conduct usability testing on prototypes and existing products to identify areas for improvement.
- Collaborate with product managers, designers, and developers to ensure user-centered design principles are applied.
- Present research findings and recommendations to stakeholders through reports, presentations, and workshops.
- Develop and refine user experience research methods and tools.
- Stay updated with the latest trends and methodologies in user research and UX design.
- Organize and facilitate focus groups and remote user testing sessions.
- Synthesize research findings into actionable insights that drive product design and development.
- Manage and prioritize multiple research projects and tasks in a fast-paced environment.
- Coordinate with external research vendors and consultants when necessary.
- Advocate for the user by ensuring their needs and pain points are understood and addressed.
- Document and archive research studies and reports for future reference.
- Engage with cross-functional teams to understand product goals and requirements.
- Evaluate competitor products and services to benchmark user experiences.
- Measure the impact of design changes on user satisfaction and usability.
- Develop and maintain a repository of research templates, scripts, and guidelines.
- Participate in design critique sessions to provide a research perspective.

- Empathetic and user-centric mindset
- Strong critical thinking and analytical skills
- Excellent verbal and written communication abilities
- Collaborative and team-oriented approach
- Proactive and self-motivated attitude
- Detail-oriented with a commitment to high-quality work
- Adaptable and flexible in dynamic environments
- Strong organizational and time management capabilities
- Curiosity and eagerness to learn and stay updated with industry trends
- Problem-solving skills with a creative and innovative approach
- Ability to synthesize complex information into clear, actionable insights
- Strong advocacy for user needs and experiences
- Capability to manage and prioritize multiple projects effectively
- Confidence in presenting findings to stakeholders and teams
- Ability to build strong relationships with cross-functional teams
- Resilient and able to receive and provide constructive feedback
- Technically adept with familiarity in user research tools and methodologies
- Capacity to work independently with minimal supervision
- Strategic thinking with the ability to see the bigger picture.

- Competitive salary range based on experience and qualifications
- Comprehensive health insurance (medical, dental, and vision)
- 401(k) plan with company match
- Generous paid time off (PTO) and holiday policy
- Flexible work hours and remote work options
- Professional development opportunities, including training and workshops
- Tuition reimbursement for relevant courses and degrees
- Employee wellness programs, including gym memberships and mental health support
- Paid parental leave for new parents
- Company-sponsored social events and team-building activities
- Technology stipend for home office setup
- Commuter benefits and parking allowances
- Ergonomic workstations and equipment
- Opportunities for career growth and advancement within the company
- Access to industry conferences and networking events
- Employee recognition and reward programs
- Inclusive and diverse work environment