Virtual Community Manager

At Vintti, we're redefining the economics of staffing for US businesses. Our agency connects SMBs, startups, and firms with top Latin American talent, offering a dual benefit of high-quality work and cost savings. By tapping into this rich talent pool, our clients can optimize their budgets, increase productivity, and gain a competitive advantage in their respective markets.

A Virtual Community Manager plays a critical role in fostering online communities by creating, managing, and engaging with users on digital platforms. This versatile professional is responsible for driving conversations, moderating discussions, and ensuring a positive experience for community members. They utilize various communication channels such as social media, forums, and brand-specific platforms to build relationships and encourage active participation. By monitoring community sentiment and gathering feedback, Virtual Community Managers help shape the direction of community initiatives and enhance overall user satisfaction.

- Bachelor's degree in Marketing, Communications, Public Relations, or a related field.
- Proven experience as a Community Manager or similar role.
- Strong understanding of various social media platforms and online community dynamics.
- Excellent verbal and written communication skills.
- Proficiency in social media management tools and analytics platforms.
- Strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Experience in creating and managing content calendars.
- Familiarity with online marketing strategies and marketing channels.
- Strong problem-solving and conflict resolution skills.
- Ability to develop creative content ideas and campaigns.
- Basic knowledge of graphic design software (e.g., Adobe Creative Suite) is a plus.
- Experience with hosting and facilitating virtual events.
- Strong analytical skills to interpret and report on community engagement metrics.
- Ability to build and maintain relationships with community members and influencers.
- Knowledge of industry trends and best practices for community management.
- Excellent interpersonal skills and ability to foster a positive community environment.
- Ability to handle sensitive and confidential information with discretion.
- Flexibility to work outside normal business hours when necessary.
- Passion for building and nurturing online communities.

- Monitor and engage with community members on various social media platforms and online forums.
- Create, schedule, and publish content to spark discussion and maintain an active community presence.
- Respond to community members' inquiries, comments, and messages promptly and professionally.
- Moderate community content to ensure adherence to community guidelines and standards.
- Track, analyze, and report on community engagement metrics to assess the health and growth of the community.
- Collaborate with marketing, product, and customer support teams to gather relevant information and feedback from the community.
- Organize and host virtual events such as webinars, live chats, and Q&A sessions to foster community engagement.
- Develop and implement strategies to grow and retain community membership.
- Identify and nurture community advocates and influencers to enhance community visibility and credibility.
- Develop and maintain a content calendar in alignment with overall marketing objectives.
- Address and resolve conflicts or issues within the community promptly and tactfully.
- Conduct regular surveys and polls to gather feedback and insights from community members.
- Stay updated with industry trends and best practices to continually improve community engagement strategies.
- Create and update community guidelines and documentation as necessary.
- Facilitate and lead user-generated content initiatives and campaigns.
- Coordinate with the design team to produce visual content that enhances community posts and activities.
- Provide support and resources to community members to enhance their experience and engagement.
- Build relationships with key community members and influencers to foster loyalty and promote advocacy.

The ideal candidate for the Virtual Community Manager role is a passionate and experienced community leader with a Bachelor's degree in Marketing, Communications, Public Relations, or a related field. They possess a deep understanding of various social media platforms and online community dynamics, demonstrated by their proven track record as a successful Community Manager or in a similar role. With excellent verbal and written communication skills, they engage with community members in a considerate and professional manner while effectively moderating content to uphold community standards. They are proficient in using social media management tools and analytics platforms to track and analyze engagement metrics, enabling data-driven decisions to foster community growth. Highly organized and detail-oriented, they excel in creating and managing content calendars, and possess creative flair for developing compelling content ideas and campaigns. Tackling challenges with strong problem-solving and conflict resolution skills, they handle community issues tactfully. With experience in hosting and facilitating virtual events, they successfully organize webinars and live sessions that enhance community interaction. Their ability to build and maintain relationships with key community members and influencers showcases their strong interpersonal skills. Tech-savvy and adaptable, they stay updated with industry trends and best practices, ensuring continuous improvement of community engagement strategies. Furthermore, their positive attitude, cultural sensitivity, and patience under pressure, combined with a passion for community-building, make them a reliable and approachable presence within the community. The ideal candidate is self-motivated, analytical, resourceful, and committed to fostering a thriving and inclusive online environment.

- Monitor and engage with community members on various social media platforms and online forums.
- Create, schedule, and publish content to spark discussion and maintain an active community presence.
- Respond to community members' inquiries, comments, and messages promptly and professionally.
- Moderate community content to ensure adherence to community guidelines and standards.
- Track, analyze, and report on community engagement metrics to assess the health and growth of the community.
- Collaborate with marketing, product, and customer support teams to gather relevant information and feedback from the community.
- Organize and host virtual events such as webinars, live chats, and Q&A sessions to foster community engagement.
- Develop and implement strategies to grow and retain community membership.
- Identify and nurture community advocates and influencers to enhance community visibility and credibility.
- Develop and maintain a content calendar in alignment with overall marketing objectives.
- Address and resolve conflicts or issues within the community promptly and tactfully.
- Conduct regular surveys and polls to gather feedback and insights from community members.
- Stay updated with industry trends and best practices to continually improve community engagement strategies.
- Create and update community guidelines and documentation as necessary.
- Facilitate and lead user-generated content initiatives and campaigns.
- Coordinate with the design team to produce visual content that enhances community posts and activities.
- Provide support and resources to community members to enhance their experience and engagement.
- Build relationships with key community members and influencers to foster loyalty and promote advocacy.

- Empathetic and active listener
- Strong communicator with excellent interpersonal skills
- Creative and innovative thinker
- Highly organized and detail-oriented
- Adaptable and flexible in dynamic environments
- Self-motivated and able to work independently
- Team player with strong collaboration skills
- Tech-savvy with a keen interest in online communities
- Analytical mindset with a focus on data-driven decisions
- Proactive problem-solver
- Positive attitude and approachable demeanor
- Passionate about community-building and engagement
- Patient and composed under pressure
- Strong cultural sensitivity and awareness
- Resourceful and quick learner
- Enthusiastic about continuous learning and improvement

- Competitive salary range based on experience and qualifications
- Health, dental, and vision insurance
- Flexible working hours and remote work opportunities
- Generous paid time off and holiday schedule
- Professional development opportunities and budget for training
- Access to online learning resources and courses
- Opportunities for career advancement and leadership roles
- Employee wellness programs and mental health support
- Performance-based bonuses and incentives
- Equipment and technology stipend for home office setup
- Company-sponsored social events and virtual team-building activities
- Subscription to industry publications and resources
- Inclusive and diverse company culture
- Parental leave and family support policies
- Employee recognition and reward programs
- Access to an employee assistance program (EAP)
- Competitive retirement savings plan with company match
- Regular feedback and mentorship from senior management
- Employee discounts and perks with partner companies and services