Virtual Healthcare Account Manager

Vintti specializes in providing US companies with a financial edge through smart staffing solutions. We bridge the gap between American businesses and Latin American talent, offering access to a vast pool of skilled professionals at competitive rates. This approach enables our clients to scale their operations more efficiently, reduce hiring costs, and invest in growth opportunities without compromising on quality.

A Virtual Healthcare Account Manager plays a crucial role in the intersection of healthcare and technology. This position focuses on managing client relationships, ensuring seamless communication, and delivering exceptional support to healthcare providers and patients. Responsibilities typically include coordinating virtual health services, addressing client needs, and optimizing the use of digital health platforms. By leveraging virtual tools and solutions, this role aims to enhance patient care, streamline healthcare operations, and contribute to the overall efficiency and effectiveness of healthcare delivery systems. Excellence in customer service, problem-solving, and digital proficiency are key attributes for success in this dynamic position.

- Bachelor's degree in healthcare administration, business, or a related field
- Proven experience as an account manager or similar role in the healthcare industry
- Strong understanding of healthcare systems, regulations, and industry best practices
- Excellent communication skills, both written and verbal
- Proficiency in using CRM software and other relevant technology tools
- Exceptional organizational and multitasking abilities
- Ability to analyze and interpret data to generate actionable insights
- Problem-solving skills and the ability to manage and resolve conflicts effectively
- High level of empathy and customer service orientation
- Ability to work independently and as part of a collaborative team
- Strong attention to detail and accuracy in record-keeping
- Experience with scheduling and coordinating appointments
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to develop and implement strategic plans for client retention and satisfaction
- Familiarity with upselling and cross-selling techniques
- Ability to conduct virtual workshops and webinars
- Understanding of financial processes related to client accounts, including invoicing and payments
- Ability to stay updated with industry trends and regulatory changes
- Ability to handle emergency situations promptly and professionally
- Experience in providing training and support for healthcare technology platforms and tools
- Strong analytical skills for tracking and analyzing client feedback
- Willingness to adapt to a flexible work schedule, including possible evening or weekend hours

- Communicate with clients via email, phone, and video conferencing to address inquiries and provide support
- Manage and resolve client issues efficiently, escalating to relevant departments when necessary
- Monitor and track the progress of client accounts, ensuring all health care services are delivered as scheduled
- Coordinate with healthcare providers and clients to schedule appointments and follow-ups
- Conduct regular check-ins with clients to assess their satisfaction and gather feedback
- Update and maintain client records in the CRM system with accurate and detailed notes
- Generate reports on account status, usage, and customer satisfaction metrics
- Develop and implement strategies to improve client retention and satisfaction
- Prepare and present account performance summaries to management and stakeholders
- Collaborate with sales and marketing teams to identify upselling and cross-selling opportunities
- Assist in the onboarding process for new clients, providing necessary training and resources
- Stay updated with industry trends and regulatory changes to provide informed advice and support to clients
- Create and distribute educational materials and resources to clients regarding healthcare services and benefits
- Organize and facilitate virtual workshops and webinars to educate clients about healthcare options and best practices
- Monitor financial transactions related to client accounts, ensuring timely invoicing and payments
- Ensure compliance with all healthcare regulations and company policies during client interactions and transactions
- Respond promptly to emergency situations, liaising with healthcare providers to ensure quick resolution
- Identify opportunities for process improvements and contribute to the development and implementation of these enhancements
- Support clients with the setup and use of healthcare technology platforms and tools
- Track and analyze client feedback to guide product and service improvements

The ideal candidate for the Virtual Healthcare Account Manager role is a seasoned professional with a bachelor's degree in healthcare administration, business, or a related field, and proven experience in managing accounts within the healthcare industry. They possess a deep understanding of healthcare systems, regulations, and best practices, coupled with exceptional communication skills, both written and verbal. Technologically adept, they are proficient in using CRM software and the Microsoft Office Suite, enabling them to maintain accurate client records and generate insightful reports. This individual is highly organized and excels at multitasking, with a keen attention to detail and exceptional problem-solving abilities, allowing them to manage and resolve client issues efficiently. Their high level of empathy and customer service orientation drives their proactive approach to client satisfaction and retention. They demonstrate strong analytical skills, enabling them to interpret data and make informed decisions, and are adept at developing and implementing strategic plans for account management. The candidate has experience in scheduling and coordinating healthcare appointments, conducting virtual workshops and webinars, and providing training on healthcare technology platforms. They are adaptable, willing to work flexible hours, and remain composed under pressure. An excellent listener and communicator, they build and maintain lasting client relationships, consistently exploring opportunities for upselling and cross-selling. Their professional demeanor, strong work ethic, and passion for healthcare and patient well-being set them apart, making them a perfect fit for this dynamic and client-focused role.

- Communicate with clients via email, phone, and video conferencing to address inquiries and provide support
- Manage and resolve client issues efficiently, escalating to relevant departments when necessary
- Monitor and track the progress of client accounts, ensuring all health care services are delivered as scheduled
- Coordinate with healthcare providers and clients to schedule appointments and follow-ups
- Conduct regular check-ins with clients to assess their satisfaction and gather feedback
- Update and maintain client records in the CRM system with accurate and detailed notes
- Generate reports on account status, usage, and customer satisfaction metrics
- Develop and implement strategies to improve client retention and satisfaction
- Prepare and present account performance summaries to management and stakeholders
- Collaborate with sales and marketing teams to identify upselling and cross-selling opportunities
- Assist in the onboarding process for new clients, providing necessary training and resources
- Stay updated with industry trends and regulatory changes to provide informed advice and support to clients
- Create and distribute educational materials and resources to clients regarding healthcare services and benefits
- Organize and facilitate virtual workshops and webinars to educate clients about healthcare options and best practices
- Monitor financial transactions related to client accounts, ensuring timely invoicing and payments
- Ensure compliance with all healthcare regulations and company policies during client interactions and transactions
- Respond promptly to emergency situations, liaising with healthcare providers to ensure quick resolution
- Identify opportunities for process improvements and contribute to the development and implementation of these enhancements
- Support clients with the setup and use of healthcare technology platforms and tools
- Track and analyze client feedback to guide product and service improvements

- Excellent communicator with strong interpersonal skills
- Proactive and results-driven mindset
- High level of empathy and customer-centric approach
- Detail-oriented with excellent organizational skills
- Problem solver with effective conflict resolution abilities
- Adaptive and flexible to varying work demands and schedules
- Tech-savvy with the ability to quickly learn and use new software
- Analytical thinker with a data-driven approach to decision-making
- Self-motivated with the ability to work independently
- Team player with strong collaboration skills
- Energetic with a positive attitude towards challenges
- Reliable with a strong sense of accountability
- Adept at multitasking and managing time efficiently
- Innovative thinker with the ability to suggest and implement improvements
- Passionate about healthcare and patient well-being
- Professional demeanor with strong work ethic
- Ability to maintain composure under pressure
- Excellent listener with the ability to understand client needs
- Strong ability to build and maintain lasting client relationships
- Highly adaptable to industry changes and regulatory updates

- Competitive salary range: $60,000 - $80,000 per year
- Comprehensive health, dental, and vision insurance
- Flexible working hours and the ability to work from home
- Generous paid time off (PTO) and holiday schedule
- Retirement savings plan with company matching
- Professional development and career advancement opportunities
- Continuing education and training programs
- Employee wellness programs and resources
- Paid parental leave
- Performance bonuses and incentives
- Technology stipend for home office setup
- Company-sponsored events and team-building activities
- Mental health support and counseling services
- Employee assistance programs (EAP)
- Mileage reimbursement for any required travel
- Networking opportunities within the healthcare industry
- Access to industry conferences and seminars
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance