Virtual Healthcare Account Specialist

Vintti is a cutting-edge staffing agency revolutionizing the way US companies build their teams. Leveraging advanced technology and embracing the power of remote work, we connect SMBs, startups, and firms across the United States with top-tier talent from Latin America. Our platform seamlessly integrates professionals into US business ecosystems, regardless of physical borders. Vintti operates on the principle of a borderless future of work, where skills and expertise trump geographical constraints.

A Virtual Healthcare Account Specialist is responsible for managing patient accounts and facilitating communication between healthcare providers and patients in a remote setting. This role involves addressing patient inquiries, resolving billing issues, and ensuring the accuracy of patient records. Virtual Healthcare Account Specialists play a crucial part in enhancing patient satisfaction by providing timely and efficient support, coordinating care plans, and navigating insurance processes. They utilize digital tools and platforms to maintain seamless interactions and ensure a high level of confidentiality and compliance with healthcare regulations.

- High school diploma or equivalent; associate's or bachelor's degree in healthcare administration or related field preferred
- Minimum of 2 years experience in a healthcare administrative or customer service role
- Proficiency in electronic health records (EHR) systems and other healthcare software
- Strong knowledge of medical terminology and healthcare billing procedures
- Excellent communication skills, both written and verbal
- Strong organizational and multitasking abilities
- Ability to manage time efficiently and prioritize tasks
- High level of attention to detail and accuracy
- Ability to handle sensitive and confidential information with discretion
- Strong problem-solving skills and ability to think critically
- Pleasant and professional phone etiquette
- Ability to work collaboratively as part of a healthcare team
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other office software
- Ability to work flexible hours, including evenings and weekends if needed
- Experience with virtual healthcare platforms and assisting patients with technical issues

- Respond to patient inquiries via phone, email, and virtual chat platforms
- Schedule and reschedule patient appointments with healthcare providers
- Verify patient insurance coverage and assist with billing inquiries
- Maintain accurate and up-to-date electronic health records
- Provide patients with information about healthcare services and procedures
- Coordinate with medical staff to manage patient care plans
- Follow up with patients to ensure compliance with treatment plans
- Assist patients with technical issues related to virtual healthcare platforms
- Process patient referrals to specialists and other healthcare providers
- Handle patient complaints and resolve issues promptly and professionally
- Conduct patient outreach to gather feedback on their virtual healthcare experience
- Update and manage patient accounts, ensuring all information is current
- Prepare and send patient communications, such as appointment reminders and follow-up notes
- Assist with preparing and distributing virtual healthcare materials and resources
- Monitor and report on key performance metrics related to patient services and satisfaction

The ideal candidate for the role of Virtual Healthcare Account Specialist is a compassionate, detail-oriented professional with a minimum of two years experience in healthcare administration or customer service, ideally holding an associate's or bachelor's degree in a relevant field. They have demonstrated proficiency in electronic health records (EHR) systems, medical terminology, and healthcare billing procedures, coupled with excellent communication skills and a high level of emotional intelligence. This candidate excels in a fast-paced, multitasking environment, displaying strong organizational abilities, problem-solving skills, and the capacity to manage time efficiently. They are technologically savvy, proficient in Microsoft Office Suite, and comfortable assisting patients with virtual healthcare platforms. A passionate, patient-centered mindset, strong interpersonal skills, and the ability to handle sensitive information with discretion are essential. This flexible and resilient individual possesses a proactive, self-motivated attitude, and thrives both independently and as part of a collaborative healthcare team, ensuring all patient interactions are handled with empathy, professionalism, and a focus on superior customer service.

- Respond to patient inquiries via phone, email, and virtual chat platforms
- Schedule and reschedule patient appointments with healthcare providers
- Verify patient insurance coverage and assist with billing inquiries
- Maintain accurate and up-to-date electronic health records
- Provide patients with information about healthcare services and procedures
- Coordinate with medical staff to manage patient care plans
- Follow up with patients to ensure compliance with treatment plans
- Assist patients with technical issues related to virtual healthcare platforms
- Process patient referrals to specialists and other healthcare providers
- Handle patient complaints and resolve issues promptly and professionally
- Conduct patient outreach to gather feedback on their virtual healthcare experience
- Update and manage patient accounts, ensuring all information is current
- Prepare and send patient communications, such as appointment reminders and follow-up notes
- Assist with preparing and distributing virtual healthcare materials and resources
- Monitor and report on key performance metrics related to patient services and satisfaction

- Compassionate and patient-centered mindset
- Strong interpersonal skills
- Excellent problem-solving abilities
- High adaptability to changing environments
- Proactive and self-motivated
- Dependable and trustworthy
- Detail-oriented with high accuracy
- Ability to work independently
- Strong empathy and understanding
- Resilient under pressure
- Excellent active listening skills
- Strong customer service focus
- Effective multi-tasking capabilities
- High level of emotional intelligence
- Technologically savvy

- Competitive salary range between $40,000 to $55,000 per annum
- Comprehensive health, dental, and vision insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- 401(k) retirement plan with company match
- Paid time off, including vacation, sick leave, and public holidays
- Flexible working hours and remote work options
- Professional development and training opportunities
- Tuition reimbursement for relevant courses and certifications
- Employee assistance program (EAP) for personal and professional support
- Wellness programs and initiatives
- Discounted gym memberships and wellness products
- Access to virtual healthcare services for employees and their families
- Performance-based bonuses and incentives
- Recognition programs and awards for exceptional performance
- Opportunities for career advancement and growth within the company