Virtual Healthcare Assistant

Vintti is a forward-thinking staffing agency at the forefront of global talent solutions. We specialize in connecting US-based SMBs, startups, and firms with highly skilled professionals from Latin America. Our innovative approach breaks down geographical barriers, allowing businesses to tap into a rich pool of diverse talent while offering Latin American professionals access to exciting international career opportunities. Vintti builds bridges across continents, fostering cultural exchange and driving business growth through strategic staffing solutions.

A Virtual Healthcare Assistant plays a crucial role in providing support and administrative services to healthcare professionals and patients through digital platforms. This role involves managing patient records, scheduling appointments, coordinating telemedicine sessions, and assisting with billing tasks. By leveraging technology, Virtual Healthcare Assistants ensure smooth and efficient healthcare operations, allowing medical staff to focus more on patient care. Their role is essential in improving patient engagement, maintaining confidentiality, and streamlining healthcare processes, ultimately contributing to the enhancement of overall healthcare delivery.

- High school diploma or GED; higher education in healthcare administration or related field preferred
- Minimum of 2 years of experience in a healthcare or administrative role
- Proficiency in using electronic health record (EHR) systems and healthcare documentation software
- Strong understanding of medical terminology and healthcare procedures
- Excellent verbal and written communication skills
- Ability to multitask and manage time effectively in a fast-paced, virtual environment
- High level of accuracy and attention to detail in data entry and record-keeping
- Strong organizational and problem-solving skills
- Proficient in using common office software (e.g., Microsoft Office Suite)
- Familiarity with telehealth platforms and online healthcare portals
- Ability to handle sensitive and confidential information with discretion
- Strong customer service orientation and interpersonal skills
- Knowledge of healthcare regulations and compliance standards (e.g., HIPAA)
- Compassionate and empathetic approach to patient care
- Ability to work independently and as part of a remote team
- Reliable internet connection and a secure, private workspace for handling patient information
- Flexibility to adapt to changing processes and technologies in a virtual healthcare setting
- Strong research skills to find information on medical conditions and treatments
- Ability to provide emotional support and guidance to patients in a virtual setting

- Answer and triage patient inquiries via phone, email, or online chat
- Schedule and manage patient appointments, including follow-ups and reminders
- Coordinate with healthcare providers and medical staff for timely information exchange
- Update and maintain electronic patient records with accurate, current information
- Facilitate telehealth consultations by preparing documents and ensuring readiness
- Provide information on healthcare services, procedures, and insurance coverage
- Assist patients in navigating online health portals and telemedicine platforms
- Verify patient information, including insurance and billing details
- Perform data entry tasks for patient demographics and medical history
- Handle appointment reminders, billing inquiries, and insurance claims processing
- Monitor and manage multiple communication channels for prompt responses
- Arrange medication refills and coordinate with pharmacies
- Ensure compliance with healthcare regulations and confidentiality requirements
- Assist in the development and updating of patient care plans
- Monitor patient progress and follow up on treatment plan compliance
- Provide emotional support and guidance to patients
- Conduct research on medical conditions, treatments, and resources
- Manage and organize virtual health education materials for patients
- Facilitate patient referrals to specialists and healthcare providers
- Collect and document patient feedback for service improvement

The ideal candidate for the Virtual Healthcare Assistant role is a highly organized and empathetic professional with a minimum of two years of experience in healthcare or administrative roles. They possess excellent verbal and written communication skills, displaying a strong customer service orientation and the ability to provide compassionate support to patients. Proficient in using electronic health record (EHR) systems, telehealth platforms, and online healthcare portals, they are adept at managing multiple communication channels and handling a diverse range of administrative tasks with precision and attention to detail. They are familiar with healthcare procedures and medical terminology, ensuring accurate and up-to-date patient records. The ideal candidate has a strong understanding of healthcare regulations and compliance standards, such as HIPAA, and is discreet and trustworthy in handling sensitive information. With a tech-savvy mindset, they are adaptable to evolving technologies and processes, demonstrating effective multitasking and time management skills in a fast-paced virtual environment. They are reliable, able to work independently, and possess a collaborative team spirit. Strong research skills and the capacity to provide emotional support and guidance to patients further distinguish them, along with their ability to maintain a secure and private workspace supported by a stable internet connection. In essence, they are patient-centric, detail-oriented, and adept at problem-solving, making them a perfect fit for this role.

- Answer and triage patient inquiries via phone, email, or online chat
- Schedule and manage patient appointments, including follow-ups and reminders
- Coordinate with healthcare providers and other medical staff to ensure timely communication and information exchange
- Update and maintain patient records in electronic health systems with accurate and current information
- Facilitate telehealth consultations by preparing necessary documents and ensuring both parties are ready
- Provide patients with information on healthcare services, procedures, and insurance coverage
- Assist patients with accessing and navigating online health portals and telemedicine platforms
- Verify patient information, including insurance, billing details, and contact information
- Perform data entry tasks related to patient demographics, medical history, and other vital statistics
- Handle administrative duties such as appointment reminders, billing inquiries, and processing insurance claims
- Monitor and manage multiple communication channels, ensuring prompt responses to patient needs
- Arrange medication refills and coordinate with pharmacies as required
- Ensure compliance with all healthcare regulations and confidentiality requirements
- Assist in the development and updating of patient care plans under the guidance of healthcare professionals
- Monitor patient progress and follow up as necessary to ensure compliance with treatment plans
- Provide emotional support and guidance to patients navigating complex healthcare systems
- Conduct research on medical conditions, treatments, and support resources to assist patients
- Manage and organize virtual health education materials and resources for patients
- Facilitate patient referrals to specialists and other healthcare providers
- Collect and document patient feedback to improve service quality and patient satisfaction

- Excellent verbal and written communication skills
- Strong customer service orientation
- High level of empathy and compassion
- Strong organizational skills
- Detail-oriented and accurate
- Ability to multitask and manage time effectively
- Proficient in using electronic health record (EHR) systems
- Familiarity with telehealth platforms and online healthcare portals
- Reliable and able to work independently
- Team player with a collaborative mindset
- Adaptable to changing processes and technologies
- Strong problem-solving skills
- Discreet with handling sensitive information
- Proficient in using office software (e.g., Microsoft Office Suite)
- Knowledgeable in healthcare regulations and compliance standards
- Strong research skills for medical information
- Patient and supportive in guiding patients
- Strong interpersonal skills
- Tech-savvy with a reliable internet connection
- Ability to maintain a secure, private workspace

- Competitive salary range
- Comprehensive health benefits (medical, dental, vision)
- Paid time off and holidays
- Retirement savings plans with employer match
- Flexible work schedule
- Remote work opportunity with a secure, private workspace
- Professional development and continuing education opportunities
- Access to telehealth services
- Wellness programs and resources
- Employee assistance programs
- Performance-based bonuses and incentives
- Opportunities for career advancement and growth
- Reimbursement for home office expenses
- Regular team-building activities and virtual social events
- Supportive and collaborative work environment
- Access to online training and certification courses
- Discounted health and wellness products and services