Virtual Medical Referral Coordinator

Vintti is revolutionizing remote staffing by prioritizing time zone alignment. We connect US-based SMBs, startups, and firms with Latin American professionals who work synchronously with US schedules. This approach ensures that businesses can maintain their usual workflows, conduct real-time meetings, and collaborate effectively without the typical challenges of working across disparate time zones.

A Virtual Medical Referral Coordinator plays a crucial role in the healthcare system by managing and streamlining the process of patient referrals. Working remotely, this position involves coordinating with healthcare providers, patients, and insurance companies to ensure timely and accurate referrals to specialists, diagnostic tests, and treatment facilities. Responsibilities include verifying patient information, scheduling appointments, tracking referral statuses, and maintaining detailed records. This role demands excellent communication and organizational skills, a comprehensive understanding of medical terminology, and proficiency in healthcare software systems, ensuring a seamless referral experience for patients.

- High school diploma or equivalent; associate degree in healthcare administration or related field preferred.
- Minimum of 2 years of experience in a medical office or healthcare-related setting.
- Familiarity with medical terminology and healthcare documentation.
- Proficiency in using electronic health records (EHR) systems and referral management software.
- Strong understanding of insurance verification and pre-authorization processes.
- Excellent organizational and multitasking skills.
- Strong attention to detail and accuracy.
- Effective communication skills, both verbal and written.
- Ability to handle sensitive and confidential information in compliance with HIPAA.
- Proficiency in using office software, including Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Good problem-solving and critical-thinking abilities.
- Customer service-oriented with a patient-centered approach.
- Availability to work flexible hours, including weekends if needed.
- Willingness to undergo background check and provide professional references.

- Review and process incoming referral requests from various sources.
- Verify patient insurance information and eligibility.
- Inform patients of referral status and gather additional information.
- Schedule appointments with specialists and coordinate documentation.
- Maintain accurate referral records in the health information system.
- Communicate with healthcare providers to clarify referral details.
- Obtain pre-authorization from insurance companies when necessary.
- Follow up on pending referrals to ensure timely resolution.
- Provide patients with guidance and support regarding their referrals.
- Collaborate with internal departments to resolve referral-related issues.
- Document all communications and actions related to each referral.
- Ensure compliance with HIPAA and other privacy regulations.
- Update and maintain standard operating procedures for referral processing.
- Participate in team meetings to discuss improvements and best practices.
- Provide feedback to management on common referral issues or trends.
- Assist in training new team members on referral procedures.
- Monitor and manage referral-related communications.
- Generate reports on referral activity and performance metrics.
- Address and troubleshoot technical issues related to referral systems.
- Perform other related tasks as assigned by supervisors or managers.

The ideal candidate for the Virtual Medical Referral Coordinator position is a highly organized and detail-oriented individual with a minimum of two years of experience in a medical office or healthcare-related setting. They possess a thorough understanding of medical terminology, insurance verification, and pre-authorization processes, along with proficiency in using electronic health records (EHR) systems and referral management software. This candidate excels in multitasking, time management, and problem-solving, demonstrating unwavering accuracy and critical-thinking skills. Strong communication skills, both verbal and written, enable them to effectively interact with patients, healthcare providers, and insurance companies. They approach their work with empathy and compassion, always keeping the patient's needs at the forefront. The candidate is a reliable and dependable team player who can also work independently, maintaining confidentiality and complying with HIPAA regulations. They are technologically proficient, comfortable with office software such as Microsoft Office Suite, and adaptable to changing situations. With a proactive and self-motivated attitude, this candidate is committed to continuous learning and improvement, exhibiting resilience under pressure and a flexible availability, including weekends if required.

- Review and process incoming referral requests from healthcare providers, patients, and insurance companies.
- Verify patient insurance information and eligibility for referral services.
- Contact patients to inform them of referral status and to gather any additional information needed.
- Schedule appointments with specialists and coordinate with their offices to ensure all necessary documentation is provided.
- Maintain accurate and up-to-date referral records in the health information system.
- Communicate with healthcare providers to clarify referral details and address any discrepancies.
- Obtain pre-authorization for referrals from insurance companies when required.
- Follow up on pending referrals to ensure timely processing and resolution.
- Provide patients with guidance and support regarding their referrals, including answering general questions.
- Collaborate with internal departments to resolve any issues related to patient referrals.
- Document all communications and actions taken in relation to each referral.
- Ensure compliance with HIPAA and other relevant privacy regulations.
- Update and maintain standard operating procedures related to referral processing.
- Participate in team meetings to discuss process improvements and share best practices.
- Provide feedback to management on common issues or trends observed in referral processing.
- Assist with training new team members on referral procedures and policies.
- Monitor and manage referral-related emails, faxes, and other communications.
- Generate reports on referral activity and performance metrics as requested.
- Address and troubleshoot any technical issues related to referral software or systems.
- Perform other related tasks as assigned by supervisors or managers.

- Strong attention to detail
- Excellent organizational skills
- Effective time management
- Proficient in multitasking
- Strong problem-solving abilities
- Critical-thinking skills
- Customer service-oriented
- Patient-centered approach
- Strong communication skills (verbal and written)
- Collaborative team player
- Ability to work independently
- High level of accuracy
- Reliable and dependable
- Empathetic and compassionate
- Adaptability to changing situations
- Technologically proficient
- Proactive and self-motivated
- Strong understanding of medical terminology
- Familiarity with healthcare processes
- Ability to maintain confidentiality
- Willingness to learn and improve
- Resilient under pressure
- Flexible availability

- Competitive salary range
- Health insurance (medical, dental, vision)
- Paid time off (vacation, sick leave, personal days)
- Retirement savings plan (401(k) or similar)
- Flexible work hours and remote work opportunities
- Professional development and training programs
- Employee assistance program (EAP)
- Paid parental leave
- Life and disability insurance
- Wellness programs and resources
- Opportunities for career advancement and growth
- Performance bonuses and incentives
- Health and wellness stipends
- Internet and technology reimbursement for remote work
- Generous holiday schedule
- Employee discounts (if applicable)
- Collaborative and supportive work environment
- Work-life balance initiatives
- Opportunities to attend industry conferences and workshops