Virtual Phone Support

Vintti stands at the forefront of economically advantageous staffing solutions for US businesses. By facilitating partnerships between American companies and Latin American professionals, we offer a pathway to reduced operational costs without sacrificing quality. Our approach enables businesses to reinvest savings into core areas, fostering growth and enhancing overall market competitiveness.

Virtual Phone Support roles are pivotal in ensuring excellent customer service through remote communication. Individuals in this role handle a variety of tasks including answering customer inquiries, providing technical assistance, resolving issues, and offering guidance through phone interactions. They must possess strong communication skills, an empathetic approach, and the ability to navigate various software systems to access necessary information. Virtual Phone Support professionals enhance customer satisfaction by delivering timely and effective solutions while working remotely, making this role indispensable for companies seeking to maintain high levels of customer engagement and support.

- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum of 1 year experience in a customer service or call center role.
- Excellent verbal and written communication skills.
- Strong active listening and interpersonal skills.
- Proficiency in using CRM software and other relevant computer applications.
- Ability to handle high call volumes and work in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Ability to handle sensitive information with confidentiality and professionalism.
- Flexibility to work various shifts, including weekends and holidays as needed.
- Strong multitasking and time management skills.
- Ability to work independently and as part of a team.
- Reliable internet connection and suitable home office setup for remote work.
- Familiarity with product troubleshooting and basic technical support.
- Positive attitude and customer-centric approach.

- Answer inbound calls promptly and professionally.
- Provide accurate information and assistance to customers regarding products, services, and policies.
- Resolve customer inquiries and issues, escalating complex cases to appropriate departments when necessary.
- Complete customer transactions, including processing orders, payments, returns, and exchanges.
- Document customer interactions and transactions accurately in the CRM system.
- Follow up with customers on unresolved issues and ensure timely resolution.
- Maintain a high level of customer satisfaction through courteous and efficient service.
- Adhere to company protocols, security measures, and confidentiality guidelines.
- Participate in regular training sessions to stay updated on product knowledge and company policies.
- Suggest improvements to processes and services based on customer feedback.
- Collaborate with team members to achieve departmental goals and performance metrics.
- Monitor and manage personal call queue to ensure prompt handling and resolution.
- Conduct outbound calls for follow-up, surveys, and customer satisfaction checks as needed.
- Utilize available tools and resources to troubleshoot technical issues experienced by customers.
- Provide feedback to management regarding recurring customer issues and potential areas for improvement.

The ideal candidate for the Virtual Phone Support role is a highly skilled and experienced customer service professional with at least one year of experience in a call center or customer-facing environment. They possess exceptional verbal and written communication skills, enabling them to convey information clearly and empathetically while maintaining a calm demeanor under pressure. This individual is adept at problem-solving and pays keen attention to detail, ensuring accurate and efficient handling of customer inquiries and transactions. They are proficient in using CRM software and other relevant computer applications, and are comfortable navigating and troubleshooting basic technical issues. The candidate is highly adaptable, quick to learn, and capable of multitasking in a fast-paced environment while managing high call volumes. Additionally, they display strong organizational and time management skills, allowing them to prioritize tasks effectively. With a positive attitude and a customer-centric approach, this candidate consistently strives to maintain high levels of customer satisfaction. They are reliable, punctual, and have a suitable home office setup for remote work, including a dependable internet connection. As a team player with a collaborative mindset, they can work independently while also contributing to team goals. Their proactive nature drives them to identify potential improvements to processes and services, providing valuable feedback to management. Overall, this candidate exemplifies resilience, professionalism, and a commitment to excellence in customer support.

- Answer inbound calls promptly and professionally.
- Provide accurate information and assistance to customers regarding products, services, and policies.
- Resolve customer inquiries and issues, escalating complex cases to appropriate departments when necessary.
- Complete customer transactions, including processing orders, payments, returns, and exchanges.
- Document customer interactions and transactions accurately in the CRM system.
- Follow up with customers on unresolved issues and ensure timely resolution.
- Maintain a high level of customer satisfaction through courteous and efficient service.
- Adhere to company protocols, security measures, and confidentiality guidelines.
- Participate in regular training sessions to stay updated on product knowledge and company policies.
- Suggest improvements to processes and services based on customer feedback.
- Collaborate with team members to achieve departmental goals and performance metrics.
- Monitor and manage personal call queue to ensure prompt handling and resolution.
- Conduct outbound calls for follow-up, surveys, and customer satisfaction checks as needed.
- Utilize available tools and resources to troubleshoot technical issues experienced by customers.
- Provide feedback to management regarding recurring customer issues and potential areas for improvement.

- Strong communicator with clear and concise verbal skills
- Excellent written communication abilities
- Highly empathetic and patient
- Ability to stay calm under pressure
- Strong problem-solving aptitude
- Adaptable and quick learner
- Tech-savvy with good computer skills
- Detail-oriented and meticulous
- Reliable and punctual
- Customer-focused with a positive attitude
- Independent worker with strong self-motivation
- Team player with collaborative mindset
- Strong organizational and multitasking skills
- Resilient and able to handle difficult conversations
- Proactive in identifying and suggesting improvements

- Competitive salary range ($XX,XXX - $XX,XXX per year)
- Comprehensive health, dental, and vision insurance
- Flexible remote work environment
- Generous paid time off (PTO) and holiday pay
- Retirement savings plan with company match
- Opportunities for career advancement and professional development
- Performance-based bonuses and incentives
- Employee assistance programs (EAP)
- Paid training and continuous learning opportunities
- Wellness programs and activities
- Equipment stipend for home office setup
- Access to online courses and workshops
- Employee discount programs
- Inclusive and supportive company culture
- Work-life balance support, including flexible scheduling options