Web Support Specialist

Vintti is a staffing agency that leverages the geographical advantage of Latin America to benefit US businesses. We connect companies with professionals who work in time zones closely aligned with or identical to US hours, ensuring seamless communication and collaboration. This synchronicity allows for real-time interaction, enhancing productivity and eliminating the delays often associated with offshore staffing.

A Web Support Specialist plays a crucial role in ensuring websites operate smoothly and efficiently. This professional is responsible for troubleshooting technical issues, providing user support, and maintaining web applications. They work closely with web developers and designers to implement updates and enhancements, monitor website performance, and ensure the security and integrity of web systems. Their expertise guarantees that both front-end and back-end functions are optimized, delivering a seamless experience for users and clients alike. This role requires a blend of technical know-how and excellent communication skills to effectively address and resolve web-related issues.

- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
- Proven experience in web support, web development, or similar role
- Proficiency in HTML, CSS, and JavaScript
- Experience with content management systems (CMS) such as WordPress, Drupal, or Joomla
- Familiarity with web analytics tools such as Google Analytics
- Knowledge of SEO best practices and implementation
- Strong troubleshooting and problem-solving skills
- Excellent communication skills, both written and verbal
- Ability to work independently and as part of a team
- Detail-oriented with strong organizational skills
- Experience with website backup and security protocols
- Ability to manage multiple tasks and priorities effectively
- Familiarity with domain management, DNS settings, and hosting environments
- Experience with version control systems such as Git
- Understanding of web standards and regulations, including accessibility and GDPR compliance
- Experience with QA testing and bug tracking tools
- Ability to stay current on industry trends and technologies
- Customer service-oriented mindset with a focus on user experience
- Basic knowledge of graphic design software such as Adobe Photoshop or Illustrator is a plus

- Respond to and resolve customer inquiries and issues via email, phone, and live chat
- Monitor and maintain website functionality and performance
- Troubleshoot and resolve website issues such as broken links, navigation problems, and site errors
- Collaborate with developers to fix bugs and technical issues
- Update website content using a content management system (CMS)
- Perform regular website backups and maintain security protocols
- Analyze web traffic and user behavior with analytics tools
- Assist in testing and implementing new website features and functionalities
- Create and maintain documentation of website configurations and support procedures
- Coordinate with hosting providers and third-party services to resolve technical issues
- Provide training and support to internal users on website management tools
- Manage domain registrations, renewals, and DNS settings
- Optimize websites for SEO and ensure compliance with web standards and regulations
- Conduct quality assurance (QA) testing on website updates and enhancements
- Stay updated on industry trends, technologies, and best practices
- Generate and distribute performance and activity reports to relevant stakeholders

The ideal candidate for the Web Support Specialist role is a highly analytical and detail-oriented individual with a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. They possess substantial experience in web support or development and demonstrate proficiency in HTML, CSS, JavaScript, and content management systems such as WordPress. This candidate is adept at using web analytics tools like Google Analytics and has a strong grasp of SEO best practices. They are excellent problem solvers with robust troubleshooting capabilities, capable of navigating and resolving complex website issues. Exceptional communication skills, both written and verbal, enable them to convey technical information clearly and collaborate effectively with developers and other stakeholders. The ideal candidate is highly organized, able to manage multiple tasks and priorities efficiently, and is experienced with website backup, security protocols, version control systems such as Git, and domain management. They exhibit a proactive and self-motivated work ethic, are dedicated to staying current with industry trends and technologies, and have a commitment to maintaining high standards of quality and reliability. Additionally, this individual thrives in a fast-paced, dynamic environment, demonstrating adaptability, strong organizational skills, and a customer service-oriented mindset focused on enhancing the user experience.

- Respond to and resolve customer inquiries and issues via email, phone, and live chat
- Monitor and maintain website functionality and performance, ensuring optimal user experience
- Troubleshoot website issues, including broken links, navigation problems, and site errors
- Collaborate with developers to identify and fix bugs and technical issues
- Update website content, including text, images, and multimedia elements using a content management system (CMS)
- Perform regular website backups and maintain security protocols to protect against potential threats
- Analyze web traffic and user behavior using analytics tools to identify areas for improvement
- Assist in the testing and implementation of new website features and functionalities
- Create and maintain detailed documentation of website configurations and support procedures
- Coordinate with hosting providers and third-party services to resolve technical issues
- Provide training and support to internal users on website management tools and best practices
- Manage domain registrations, renewals, and DNS settings as required
- Optimize websites for SEO and ensure compliance with web standards and regulations
- Conduct quality assurance (QA) testing on website updates and enhancements to ensure accuracy and functionality
- Stay updated on industry trends, technologies, and best practices to provide innovative solutions
- Generate and distribute regular performance and activity reports to relevant stakeholders

- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- High level of technical proficiency and aptitude
- Ability to work well under pressure and meet deadlines
- Strong attention to detail and accuracy
- Proven ability to manage and prioritize multiple tasks
- Adaptability and willingness to learn new technologies
- Team-oriented with the ability to collaborate effectively
- Strong customer service orientation
- Proactive and self-motivated work ethic
- Creative thinking and innovative approach to solving problems
- Strong organizational and project management skills
- Commitment to maintaining high standards of quality and reliability
- Enthusiasm for staying current with industry trends and best practices
- Ability to handle confidential information with integrity
- Comfort working in a fast-paced and dynamic environment

- Competitive salary range based on experience
- Comprehensive health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (PTO) including vacation days, sick leave, and holidays
- Flexible working hours and remote work options
- Professional development opportunities, including conferences, workshops, and certifications
- Employee wellness programs and fitness reimbursements
- Tuition reimbursement for further education and training
- Career advancement opportunities within the organization
- Regular performance reviews and feedback sessions
- Collaborative and inclusive work environment
- Company-sponsored team building activities and social events
- Access to the latest tools and technologies
- Employee assistance programs for mental health and well-being
- Discounts on company products and services
- Ergonomic workspace setup and office equipment support
- Parental leave and family support programs
- Volunteer and community engagement opportunities
- Recognition and rewards programs for outstanding performance