Operations

Workforce Coordinator

Looking to hire your next Workforce Coordinator? Here’s a full job description template to use as a guide.

About Vintti

Vintti is a dynamic staffing agency bridging the gap between Latin American talent and US-based businesses. We specialize in connecting skilled professionals from Latin America with small and medium-sized businesses, startups, and firms across the United States. Our mission is to provide top-tier staffing solutions that enable US companies to access a diverse pool of talented individuals while offering exciting career opportunities to Latin American professionals. By leveraging our extensive network and deep understanding of both markets, Vintti facilitates mutually beneficial partnerships that drive growth and innovation for our clients and candidates alike.

Description

A Workforce Coordinator plays a crucial role in managing and optimizing the allocation of human resources within an organization. This position involves coordinating schedules, ensuring adequate staffing levels, and maintaining efficient workforce operations. They monitor employee availability, track attendance, and address any staffing gaps to meet organizational needs. Additionally, Workforce Coordinators collaborate with various departments to forecast workforce requirements, implement staffing strategies, and support overall productivity. Their goal is to enhance operational efficiency by strategically aligning workforce resources with business demands.

Requirements

- Bachelor's degree in Human Resources, Business Administration, or related field
- 2+ years of experience in workforce coordination, scheduling, or related role
- Proficiency in scheduling and workforce management software
- Strong analytical skills and ability to interpret workforce data
- Knowledge of labor laws and regulations
- Excellent organizational and time management skills
- Effective communication and interpersonal skills
- Detail-oriented with strong problem-solving abilities
- Ability to work collaboratively with various departments and levels of management
- Experience with payroll processing and timekeeping systems
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Ability to handle sensitive information with confidentiality
- Adaptability to changing operational needs and demands
- Strong customer service orientation and ability to address employee concerns
- Ability to train and support staff on scheduling tools and processes

Responsabilities

- Monitor daily staffing levels and adjust schedules to meet operational needs
- Analyze workforce data to forecast staffing requirements and optimize schedules
- Coordinate with department managers to ensure adequate coverage for all shifts
- Assist with the recruitment, hiring, and onboarding of new employees
- Develop and maintain employee schedules, including shift swaps and coverage for absences
- Track employee attendance and manage time-off requests
- Generate and distribute daily, weekly, and monthly workforce reports
- Address and resolve scheduling conflicts or discrepancies
- Communicate schedule changes and updates to employees in a timely manner
- Provide training and support on scheduling software and tools
- Maintain accurate records of employee availability and skill sets
- Collaborate with HR and management on workforce planning initiatives
- Review and approve timesheets and assist with payroll processing
- Conduct regular evaluations of scheduling processes and implement improvements
- Ensure compliance with labor laws and organizational policies

Ideal Candidate

The ideal candidate for the Workforce Coordinator role will have a Bachelor's degree in Human Resources, Business Administration, or a related field, along with over two years of hands-on experience in workforce coordination or scheduling. They will possess exceptional analytical skills, enabling them to interpret workforce data effectively and optimize staffing levels. A deep understanding of labor laws and a proven proficiency in scheduling and workforce management software are essential. This candidate will demonstrate meticulous attention to detail and excel in problem-solving, while maintaining a high level of integrity and confidentiality. Their strong organizational and time management skills will be matched by their ability to communicate effectively and work collaboratively with diverse teams at all levels of the organization. Adaptable and flexible, they will thrive in dynamic environments, handling high-pressure situations with composure. Experience with payroll processing and timekeeping systems is crucial, as is a proficiency in Microsoft Office Suite. The ideal candidate will have a customer service orientation with a commitment to employee satisfaction and a positive, proactive mindset, demonstrating dependability and reliability in meeting deadlines. Their technological savvy and willingness to learn new software tools, coupled with a demonstrated ability to train and support staff, will set them apart as the perfect fit for this dynamic and essential role.

On a typical day, you will...

- Monitor daily staffing levels and adjust schedules to meet operational needs
- Analyze workforce data to forecast staffing requirements and optimize schedules
- Coordinate with department managers to ensure adequate coverage for all shifts
- Assist with the recruitment, hiring, and onboarding of new employees
- Develop and maintain employee schedules, including shift swaps and coverage for absences
- Track employee attendance and manage time-off requests
- Generate and distribute daily, weekly, and monthly workforce reports
- Address and resolve scheduling conflicts or discrepancies
- Communicate schedule changes and updates to employees in a timely manner
- Provide training and support on scheduling software and tools
- Maintain accurate records of employee availability and skill sets
- Collaborate with HR and management on workforce planning initiatives
- Review and approve timesheets and assist with payroll processing
- Conduct regular evaluations of scheduling processes and implement improvements
- Ensure compliance with labor laws and organizational policies

What we are looking for

- Strong attention to detail
- Excellent problem-solving abilities
- Effective verbal and written communication skills
- Proven ability to work collaboratively with diverse teams
- Strong organizational and time management skills
- Ability to handle high-pressure situations with composure
- Adaptability and flexibility in dynamic environments
- Customer service oriented with a focus on employee satisfaction
- High level of integrity and ability to maintain confidentiality
- Proactive and self-motivated with a solution-focused mindset
- Strong analytical skills and data-driven decision making
- Technologically savvy and quick to learn new software tools
- Dependable and reliable in meeting deadlines and commitments
- Demonstrated ability to train and support others
- Positive attitude and team-oriented mentality

What you can expect (benefits)

- Competitive salary range based on experience
- Comprehensive health, dental, and vision insurance
- Generous paid time off (PTO) and holiday pay
- Flexible work schedules
- Opportunities for remote or hybrid work arrangements
- Retirement savings plan with employer match
- Professional development and training opportunities
- Career advancement opportunities within the organization
- Employee assistance programs
- Wellness programs and gym membership discounts
- Tuition reimbursement for further education
- Employee referral bonus program
- Company-sponsored social and team-building events
- Subsidized transportation or parking
- Access to financial planning and consultation services
- Life and disability insurance policies

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