Account Manager

Vintti is a strategic staffing agency that enhances the competitiveness of US businesses. By connecting SMBs, startups, and firms with highly skilled Latin American professionals, we offer a cost-effective solution to talent acquisition. Our model allows companies to access top-tier expertise at rates that significantly reduce overhead costs, enabling businesses to allocate resources more efficiently and boost their bottom line.

An Account Manager serves as the primary liaison between a company and its clients, ensuring that client needs are understood and met effectively. This role involves managing client relationships, overseeing project execution, and coordinating between various internal teams to deliver on client expectations. Account Managers play a crucial role in maintaining customer satisfaction and fostering long-term relationships by providing strategic insights, addressing concerns promptly, and identifying opportunities for account growth. Their goal is to enhance customer retention and drive business success through effective communication and service excellence.

- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Proven experience as an Account Manager, Sales Representative, or similar role.
- Strong understanding of sales principles and customer service practices.
- Excellent communication and interpersonal skills.
- Strong problem-solving and negotiation abilities.
- Ability to manage multiple accounts and projects concurrently.
- Proficient in CRM software and Microsoft Office Suite, particularly Excel.
- Ability to analyze data and provide actionable insights.
- Detail-oriented with excellent organizational skills.
- Ability to work independently and within a team.
- Strong analytical skills and ability to interpret complex data.
- Adaptability and ability to thrive in a fast-paced environment.
- Proven track record of meeting or exceeding sales and account management targets.
- Ability to build rapport and establish positive relationships with clients.
- Familiarity with industry trends and competitive landscape.
- Strong project management skills and ability to meet deadlines.
- Excellent presentation skills and ability to present complex information clearly.
- Willingness to travel as needed to meet with clients.
- High level of integrity and professionalism.

- Develop and maintain strong relationships with existing clients.
- Manage client accounts and act as the primary point of contact.
- Understand clients' business needs and provide tailored solutions.
- Monitor contract performance and ensure adherence to agreements.
- Prepare and deliver client proposals, presentations, and reports.
- Conduct regular meetings and check-ins with clients to review progress.
- Collaborate with internal teams to address client requests and concerns.
- Identify opportunities for upselling and cross-selling services.
- Track and report on account performance metrics and KPIs.
- Handle client inquiries and resolve issues promptly.
- Coordinate and oversee the implementation of client projects.
- Maintain detailed records of client interactions and transactions.
- Provide strategic guidance to clients on product and service improvements.
- Assist in the negotiation of contract renewals and amendments.
- Stay up-to-date with industry trends and competitor activities.
- Generate and analyze data to improve client satisfaction and retention.
- Ensure timely billing and collection of payments from clients.
- Facilitate feedback loops between clients and internal teams.
- Prepare and maintain accurate client documentation and records.
- Participate in training sessions and professional development activities.

The ideal candidate for the Account Manager role is a highly motivated professional with a Bachelor's degree in Business, Marketing, Communications, or a related field and a proven track record in account management or sales. They possess strong relationship-building skills and can manage multiple client accounts while providing exceptional customer service. Their superior communication and interpersonal abilities, coupled with excellent problem-solving and negotiation skills, allow them to understand and meet clients' unique business needs effectively. The candidate is proficient in CRM software and the Microsoft Office Suite, particularly Excel, and has strong analytical skills to interpret complex data and offer actionable insights. They are detail-oriented with excellent organizational skills and can thrive in a fast-paced environment, managing multiple projects concurrently and meeting deadlines consistently. Furthermore, they demonstrate high adaptability, resilience under pressure, and a positive, professional attitude. The ideal candidate has a customer-centric approach, high ethical standards, and a willingness to travel as needed to maintain and develop client relationships. With strong presentation skills, they can clearly communicate complex information and provide strategic guidance to clients, contributing to both client satisfaction and company success.

- Develop and maintain strong relationships with existing clients.
- Manage client accounts and act as the primary point of contact.
- Understand clients' business needs and provide tailored solutions.
- Monitor contract performance and ensure adherence to agreements.
- Prepare and deliver client proposals, presentations, and reports.
- Conduct regular meetings and check-ins with clients to review progress.
- Collaborate with internal teams to address client requests and concerns.
- Identify opportunities for upselling and cross-selling services.
- Track and report on account performance metrics and KPIs.
- Handle client inquiries and resolve issues promptly.
- Coordinate and oversee the implementation of client projects.
- Maintain detailed records of client interactions and transactions.
- Provide strategic guidance to clients on product and service improvements.
- Assist in the negotiation of contract renewals and amendments.
- Stay up-to-date with industry trends and competitor activities.
- Generate and analyze data to improve client satisfaction and retention.
- Ensure timely billing and collection of payments from clients.
- Facilitate feedback loops between clients and internal teams.
- Prepare and maintain accurate client documentation and records.
- Participate in training sessions and professional development activities.

- Strong relationship-building skills
- Exceptional communication and interpersonal abilities
- Detail-oriented
- Excellent problem-solving skills
- Strong negotiation skills
- High level of adaptability and flexibility
- Effective multitasking abilities
- Strong analytical skills
- Ability to thrive in a fast-paced environment
- Proficient in using CRM software and Microsoft Office Suite
- Self-motivated and proactive
- Strong project management skills
- Ability to meet deadlines consistently
- High level of integrity and ethical standards
- Team player with collaborative mindset
- Resilient under pressure
- Positive and professional attitude
- Customer-centric approach
- Data-driven mindset
- Ability to provide strategic insights and recommendations
- Strong presentation skills
- Ability to travel when necessary

- Competitive salary with performance-based bonuses
- Comprehensive health, dental, and vision insurance plans
- 401(k) plan with employer match
- Generous paid time off (PTO) and holiday schedule
- Flexible work hours and remote work options
- Employee wellness programs
- Training and professional development opportunities
- Tuition reimbursement program
- Opportunities for career growth and advancement
- Employee recognition and reward programs
- Company-sponsored events and team-building activities
- Access to cutting-edge tools and technology
- Travel reimbursement and allowances
- Life and disability insurance
- Employee assistance programs (EAP)
- Childcare support programs
- Generous parental leave policies
- Commuter benefits and transportation reimbursement
- Discounts on company products and services
- Collaborative and inclusive company culture