Client Relationship Manager

Vintti is a specialized staffing agency that believes diversity is the catalyst for innovation. We connect US-based SMBs, startups, and firms with exceptional talent from Latin America, fostering a rich tapestry of cultural perspectives within American businesses. Our unique position allows us to handpick professionals who not only possess the required skills but also bring fresh ideas and global insights to the table. Vintti's services go beyond filling positions; we enrich company cultures and expand business horizons on an international scale.

A Client Relationship Manager plays a pivotal role in fostering and maintaining strong relationships between a company and its clients. Tasked with ensuring client satisfaction and addressing any issues that arise, this role involves regular communication, understanding clients' needs and expectations, and collaborating with internal teams to deliver solutions. Client Relationship Managers aim to enhance client loyalty, drive retention, and generate new business opportunities by providing exceptional service and personalized support. Their efforts directly contribute to the overall success and growth of the organization.

- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience as a Client Relationship Manager or in a similar customer-facing role.
- Strong understanding of customer relationship management (CRM) practices and software.
- Excellent communication and interpersonal skills.
- Ability to manage multiple clients and prioritize tasks effectively.
- Strong problem-solving skills and a proactive approach.
- Demonstrated ability to handle difficult client situations and resolve issues amicably.
- High level of attention to detail and organizational skills.
- Experience with contract negotiation and management.
- Ability to collaborate effectively with cross-functional teams.
- Proficiency in using CRM software and MS Office applications.
- Strong analytical skills to assess client performance and identify growth opportunities.
- Ability to travel as needed to meet with clients.
- Strong understanding of industry trends and market conditions.
- Demonstrated track record of achieving client satisfaction and retention targets.

- Build and strengthen client relationships through regular communication and meetings.
- Act as the primary liaison between clients and internal teams.
- Address client inquiries and resolve issues in a timely manner.
- Collaborate with internal teams for the delivery of products and services.
- Monitor account performance and identify growth opportunities.
- Prepare and present client account reports.
- Conduct client feedback sessions and reviews.
- Manage client onboarding processes.
- Negotiate and manage client contracts and renewals.
- Identify and pursue upselling and cross-selling opportunities.
- Ensure timely and effective response to client requests.
- Develop and implement client relationship management strategies.
- Stay updated on industry trends and best practices.
- Organize and conduct regular client meetings.
- Coordinate with finance for accurate billing and resolve invoicing issues.

The ideal candidate for the Client Relationship Manager role will possess a bachelor's degree in Business Administration, Marketing, or a related field, coupled with proven experience in a customer-facing position. They will demonstrate exceptional communication and interpersonal skills, showcasing the ability to build and maintain strong relationships. Their deep understanding of CRM practices and software will be evidenced through previous success in managing multiple clients and prioritizing tasks effectively. This individual is not only detail-oriented and organized but also has a strategic, analytical mindset that identifies growth opportunities and elevates client experience. They embody a proactive and results-driven approach, handling difficult client situations with professionalism, empathy, and effective problem-solving skills. Adaptable and flexible, they gracefully navigate changing client demands, demonstrating strong negotiation and conflict resolution abilities. Their proficiency in CRM software and MS Office applications, alongside a track record of achieving client satisfaction and retention targets, underscores their commitment to service excellence. Additionally, they possess the capability to work both independently and collaboratively, bringing strong leadership and teamwork abilities to the table. With a high degree of professionalism, integrity, and a positive attitude, this candidate is dedicated to delivering outstanding customer service and fostering long-term client relationships.

- Communicate with clients via email, phone, and in-person meetings to address their needs and concerns.
- Develop and maintain strong, long-term relationships with key clients.
- Serve as the primary point of contact for client inquiries and problem resolution.
- Coordinate with internal teams to ensure timely and successful delivery of products or services.
- Monitor and evaluate account performance and identify opportunities for growth and improvement.
- Prepare regular reports on client account status and track client satisfaction metrics.
- Conduct client reviews to gather feedback and improve service delivery.
- Facilitate client onboarding processes, ensuring smooth and efficient integration.
- Manage client contracts, renewals, and negotiations to ensure mutually beneficial agreements.
- Collaborate with sales and marketing teams to identify potential upselling or cross-selling opportunities.
- Ensure that client requests are properly channeled and addressed in a timely manner.
- Assist in the development and implementation of client relationship management strategies.
- Stay informed about industry trends and best practices to better serve clients.
- Organize and participate in regular meetings with clients to review their needs and expectations.
- Coordinate with finance to ensure accurate and timely billing and resolve any invoicing issues.

- Exceptional communication skills, both verbal and written
- Strong interpersonal and relationship-building abilities
- High level of empathy and understanding towards client needs
- Proactive and results-driven mindset
- Excellent organizational and time management skills
- Ability to work independently and as part of a team
- Analytical thinking with a strategic approach
- High degree of professionalism and integrity
- Adaptability and flexibility in responding to changing client demands
- Strong negotiation and conflict resolution skills
- Detail-oriented with a focus on accuracy
- Demonstrable commitment to customer service excellence
- Ability to handle multiple tasks and prioritize effectively
- Strong leadership and teamwork capabilities
- Positive attitude and enthusiastic approach towards work

- Competitive salary range based on experience
- Comprehensive health insurance (medical, dental, vision)
- Retirement savings plan with company matching
- Paid time off (PTO) and holidays
- Flexible work schedule
- Remote work options
- Professional development and training programs
- Tuition reimbursement
- Employee wellness programs
- Company-sponsored events and team-building activities
- Performance-based bonuses and incentives
- Career advancement and growth opportunities
- Employee assistance program (EAP)
- Transportation and commuting benefits
- Tech and office equipment stipends